The representative was very, very nice. I was disappointed that he did not wear any gear to protect my home from pests that could have been transported from another site: no shoe coverings, etc. My understanding was that he had come from another customer's home--it would seem reasonable to believe that the other customer's site could have had pests which required treatment--and there was some concern on my part of cross contamination of my property. Other than this concern, the company representative was polite and professional.