About us
Business highlights
48 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
2.114 Reviews
Showing 1-14 of 14 reviews
Dane W.
07/2022
biohazard cleanup
+ -1 moreDO NOT USE PANHANDLE unless you will be on-site every minute to supervise their employees. We hired them for a clean-up at our home and could not be there when they were working. Upon checking on their work we found our entire home had be ransacked (someone had gone through everything including our bedroom drawers and my office file cabinets and bookcase) leaving definite indications of his searches. We still don't have a complete list of missing items. When apprised of our discovery to someone representing himself as the office manager in Wheeling he offered no apology, but instead commented on the turnover he has to endure in his workforce. Although their work was to our satisfaction, I would not trust the people they send out.
Description of Work: Clean-up, removal of carpets and flooring.
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$15,000
Cathy S.
08/2020
gutter repair, roofing, home builders
+ 1 moreInitially the temporary fix was ok, but it took 2 years and not all of the work was completed. Out of frustration we gave up on them. We had 3 different job supervisors during that time. Never hire them .
Description of Work: Tree fell on house and garage
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$30,000
lisa F.
08/2020
the drying out went good they had to tear out ceiling and floor but it’s been 3 months and i can’t get them to come back and put it all back together . i’ve called 10 times and they keep saying it’s ready they just need to come get pictures . The guy will say he’s coming at certain time but he Never shows up and I never hear from them
Description of Work: i had a bathroom leak that rain down stairs to my dinning room
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$3,500
Susan N.
01/2017
home builders
+ -1 moreGreat. They were very detail oriented and professional. They were punctual and didn't stop until the job was done. They were very considerate of our home and kept the mess to a minimum. Very please with the job they did!
Description of Work: Basement remodel
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Yes, I recommend this pro
Raymond or Karen C.
08/2016
The cleanup was very satisfactory, but as far as the reconstruction or whatever, we were not satisfied. We hired him to do the restoration. I asked one of the person who oversees the job about how long it would take and he said, "Oh we might finish it within 4 to 6 weeks." He said, "We might," and they took over a year. They weren't really finished, they had some electrical work to finish. The guy that did the electrical work for us came back and forth and back and forth and back and forth. They would often call early in the morning, without warning, and say, "We're going to send so and so out to do such and such." The last time they called us early and said, "We're going to send this electrician out," we told him to stay away, we didn't really want him around the house anymore. It was in the winter and it was extremely cold and the water line broke everywhere. Having been kind of greedy, they went around and signed up all these people and they didn't have employees to get the jobs done in a reasonable length of time. They did come right out and got rid of the mold. They would have somebody come in and start a job and then he would disappear and you wouldn't see him for a month. Maybe they sent the same person or maybe they sent somebody else who didn't really know what was done before. We couldn't live in the house for a very, very long time. We had to rent and live somewhere else. Now we did come back and forth as much as we could because we saw early on that we really needed to keep an eye on them. We couldn't do that all the time. I think we ended up paying more than the insurance gave us.
Description of Work: We had a water line break years ago and they came in and did everything from the cleanup to a rebuild.
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$130,000
Nancy S.
07/2016
unknown
Description of Work: had 5 rooms, hallway, stairwell painted. They put on wrong finish of paint (semigloss where I wanted satin, flat where I wanted satin finish) They were prompt, fast, neat, nice guys, but I left house to be out of the way and the wrong paint was on when I returned. Colors were correct. I was too timid to speak up, so my fault there, but I was stuck with wrong paint.
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$1,800
Raymond or Karen C.
01/2016
The workmanship was poor and there was some damage to our property while we were away. The did attempt to fix some of the damages, but to this day we are finding more. They also said they could be finished within 6 weeks, but it ended up taking a year to complete.
Description of Work: We had a water line break, and they came in and tore out the damaged walls and floors and tested for mold.
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susan R.
04/2015
carpet cleaners
+ -1 moreunknown
Description of Work: They took a rug to be cleaned after a flood and never returned it. Even after many calls, they said that they didn't have it. Communication was poor; many different people were involved and no one knew what the other said or did.
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$5,000
Dottie P.
01/2015
I was 100%+ percent satisfied with the work Frank and Derek did cleaning the ductwork at my house! They were extremely professional, conscientious, and courteous. Before starting, they explained what they were going to do, showed me the equipment they would be using and explained how it worked! They were very agreeable to take before and after pictures of the trunk lines and machine filters in the event I need them for legal proceedings against my builder. They were careful not to damage anything in the work area and left it vacuumed and wiped squeaky clean. In addition to being respectful of my belongings, they were also respectful of the company?s, double checking to make sure they were leaving with all the things they had used during the process. They took 1 break while they were here. They took it at the separate times, so work never stopped! Amazing! I was a little apprehensive because of the many negative experiences I?ve had while building my house. I honestly was afraid this might not be a good one either. I am delighted to say my fears were completely unfounded.
Description of Work: Cleaned the air duct system, including the furnace.
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Yes, I recommend this pro
$842.7
Jody G.
10/2014
They didn't send a bill for 4 months. They won't explain the bill.
Description of Work: There was a water main break that caused a leak in my basement. I called them to come out and do the repair. I told them to be there at 1:30. They came at 12:00 (noon). They were already there when I came home; unauthorized. They entered through the garage door. They gave me a paper asked me to sign that the work was done. They charged 1600.00 for 2 hours work.
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$1,600
Judy B.
09/2014
The came out the next day. They do everything! They replaced the flooring and cabinets in the kitchen. Every worker explained everything they were doing and why they were doing it.
Description of Work: We had a hot water pipe burst in our basement.
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Yes, I recommend this pro
$14,600
Karen C.
04/2014
carpet cleaners
+ -1 moreFirst, had to wait nearly 2 weeks for an appointment. They did not show. When I subsequently called to inquire about the no show, I was told that there was an emergency. They made no attempt to notify me of this emergency (which I would have understood) and when I questioned why they did not contact me to reschedule, I was told "it must have been an oversight". Indeed. Second, there is a $125 non-refundable charge for an estimate which I found to be outrageous.
Description of Work: Did not keep scheduled appointment to provide an estimate for mold removal in my bathroom.
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Mary E.
01/2013
Had a water main break while at work which damaged our 1800 sq. ft. finished basement. Company was good at removing furniture and removing water and drying out basement to prevent further damage. Also good at tearing out and hauling away. Promised that everything would be done in 6 weeks but it took approximately 5 months. Would promise to come but no one would show up. Placed calls to owner and he would promise again to come but would not. Workmanship was horrible. My husband did a lot of the work that they were paid to do as well as fixing things that they messed up. Had one carpenter that knew what he was doing but he was spread so thin that he couldn't keep up. Finally threatened to fire them and they finished the job. We are still fixing some of the issues they caused. Would not recommend them to anyone.
Description of Work: Horrible Experience.
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$36,000
john B.
07/2012
carpet cleaners
+ -1 morethey promised us roughly 3 months and it took roughly over 8 months and work was shabby to say and cost my insurance company plenty....
Description of Work: my home was involved in a fire. my entire formal living room, dining room, and kitchen were destroyed. The firefighters suggested panhandle cleaning and restoration. they rebuilt the rooms. put on new siding and roof. As of todays date 07/28/2012 i have called and emailed panhandle cleaning and restoration to come back and fix my siding because it continues to come loose also the new kitchen counter top has raised up and i still have not got anywhere with them. the owner of panhandle talked us in signing off on insurance paperwork and insured us the work would be done and taken care of, unfortunately 99% of the work was done and we did not realize he was getting paid. Also he took short cuts in fixing the house, 1 example is they were suppose to replace the insulation in the roof above the bedrooms and when the insurance adjuster came she found out they did not, so panhandle did replace the insulation and tried to recharge the insurance company for it when the insurance company already paid them for replacing the insulation. Also the foundation on my home got cracked because there where no gutters on house during winter and panhandle and my insurance did not pay for it (go figure house insurance supposedly dont cover foundations!!!!) So i am forced to save money up and pay for the foundation in the future with most likely at a cost no less than $10,000.00 to me "thanks panhandle for such a great job....wrong". I have also heard of other horror stories concerning panhandle cleaning and restoration....i warn anyone who attempts to use the.....find someone else because alot of local fire departments suggest them and may not know how shabby their work is.....
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$85,000
Contact information
42 38th Street, Wheeling, WV 26003
www.panhandlecr.comService hours
Sunday:
ClosedMonday:
7:00 AM - 5:30 PMTuesday:
7:00 AM - 5:30 PMWednesday:
7:00 AM - 5:30 PMThursday:
7:00 AM - 5:30 PMFriday:
7:00 AM - 5:30 PMSaturday:
ClosedLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Homebuilders,
Biohazard Remediation,
Roofing,
Gutters,
Basement Remodeling,
Mold Testing & Remediation,
Kitchen and Bath Remodeling,
Air Duct Cleaning,
Water & Smoke Damage,
General Remodeling
FAQ
Panhandle Cleaning & Restoration is currently rated 2.1 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:30 PM
Tuesday: 7:00 AM - 5:30 PM
Wednesday: 7:00 AM - 5:30 PM
Thursday: 7:00 AM - 5:30 PM
Friday: 7:00 AM - 5:30 PM
Saturday: Closed
Panhandle Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Panhandle Cleaning & Restoration offers free project estimates.
Yes, Panhandle Cleaning & Restoration offers eco-friendly accreditations.
No, Panhandle Cleaning & Restoration does not offer a senior discount.
Yes, Panhandle Cleaning & Restoration offers emergency services.
No, Panhandle Cleaning & Restoration does not offer warranties.
Panhandle Cleaning & Restoration offers the following services: Disaster recovery services
Contact information
42 38th Street, Wheeling, WV 26003
www.panhandlecr.comService hours
Sunday:
ClosedMonday:
7:00 AM - 5:30 PMTuesday:
7:00 AM - 5:30 PMWednesday:
7:00 AM - 5:30 PMThursday:
7:00 AM - 5:30 PMFriday:
7:00 AM - 5:30 PMSaturday:
Closed