About us
Since 2003, Groundworks has specialized in helping homeowners with their foundation repair, waterproofing, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across West Virginia. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your basement, foundation, or crawl space. WV027473 (WV)
Business highlights
Eco Friendly
Se habla espanol
22 years of experience
Services we offer
Foundation Repair, Basement Waterproofing, Crawl Space Repair, Concrete Lifting, Gutters, Driveway Repair, Dehumidifiers, Crawl Space Drainage, Sump Pumps, Vapor Barriers, Crawl Space Humidity, Floor Cracks, Wall Cracks, Uneven Floors
Services we don't offer
WE DO NOT OFFER: Egress Windows, Concrete Sealing, Radon Mitigation, Basement Refinishing, Concrete Resurfacing, Building New Foundations, Exterior Drainage, Pouring Concrete, Working with Asphalt, Installing Masonry, French Drains, New Construction, Yard Drainage, Generators.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 8
Assorted photos uploaded by Groundworks
Reviews
4.544 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 14% | ||
| 0% | ||
| 5% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 44 reviews
John S.
Aug 2024
Foundation Repair
They will change the contract, promise a refund and never send it. They also will not respond to inquiries. Promised call backs that never happen. Promised call from manager, never received. We had the work done in May and they are still keeping my money as of August. If they change the work order do not pay the full amount unless you get a new contract. I made the mistake of trusting them.
Kristy K.
Jan 2023
Foundation Repair
Job was drug out and not completed as quoted at all. Much of the lawn has been left tore up and has large sink holes. Finished installed correction joists remain un tightened for months now. After spending over $17,000 we are left with a mess and incomplete job from 4 months ago!
Kathleen W.
Jan 2023
Concrete Leveling
I wish there was a way to leave negative stars. I would recommend Basement Authority of WV to no one. The contract including raising the steps adjacent to the driveway, closing the gap between steps and house. They DIDN'T. They were supposed to raise the walkway and cover mortar marks left from settling. They DIDN'T. What they did do was partially drill holes in the walkway and leave them unfilled, Nothing pumped in to level the sidewalk because they said their was another concrete plate underneath. My front sidewalk is now broken into sections, some rising, some settling. Its now a hazard for tripping and I have to have it replace. Two major things from the contract that was NOT done. The wonder polymer is actually styrofoam and we're still cleaning up from the mess left behind in driveway and adjacent garden. What a waste of $5.000.00 I now have to pay to GreenSky. WV took advantage of an elderly woman living alone. I plan to file a complaint with WV's consumer protection.
Steve R.
Oct 2022
Basement Waterproofing, Concrete Repair
The project went smoothly and efficiently! David and Curt were prompt, polite hard workers!
Robert M.
Oct 2019
Basement Waterproofing, Concrete Repair + 2 more
Internal drain tile systems with advanced sump pumps were installed in two basements. They also added the wall coverings to channel any wall leaks to the system. It works perfectly! The employees of Basement Systems are amazing - everyone is professional and helpful. The work was completed quickly. They cleaned up the job site. My basements were a lost cause - now they are restored and I can use them again. Thanks!
Allison M.
Oct 2019
Basement Waterproofing
The guys that fixed my crawlspace were great. I had standing water, that i didn't even know about. They fixed everything. I would use this company again.
Pam K.
Jul 2019
Basement Waterproofing, Well and Pump Service + 2 more
It was a pleasure to have them advise me on my home in Berkeley Springs, WV. The original estimate was not changed due to my house having an ancient type of foundation that precluded them from cutting into the cement floor for the tile drains. The alternative was sheeting applied to the walls with a "guttering" type baseboard that collects the water and gravity drains it to the sump pump. " hollow plastic baseboard is installed along the base of basement walls to form a drainage channel that directs water to a sump pump system. A baseboard-type drainage system is sometimes recommended when the basement slab is too thin to accommodate a French Drain." It cost $5000 to install the entire drainage system and sump pump in 2017. Works so well no moisture for the past 2 years. Had maintenance done on original work for $178 in 7/2019. I hope it lasts for years to come.
Response from Groundworks
"[Member Name Removed] thank you so much for your review. We are so glad to hear that you are happy with the work we did. We appreciate you taking the time to give us feedback. We look forward to helping you with any projects in the future! Thank you!!"
David E.
Oct 2018
Basement Waterproofing, Concrete Repair + 1 more
Excellent Job on all fronts. Forman where absolutely professional and completed the work in a timely manner. I will definitely hire them for future projects should they arise.
Response from Groundworks
"[Member Name Removed], thank you so much for your review. We are so glad to hear that you are happy with the work we did. We appreciate you taking the time to give us feedback. We look forward to helping you with any projects in the future! Thank you!!"
John P.
Sep 2018
Basement Waterproofing, Basement Remodel
Basement systems of West Virginia is seriously amazing!! I’d hire them all over again if I ever have another house with the issue I’ve had in this house I been telling everyone how great basement systems of West Virginia really is.. Give them a chance you won’t be let down!!
Response from Groundworks
"[Member Name Removed], thank you so much for your review. We are so glad to hear that you are happy with the work we did. We appreciate you taking the time to give us feedback and including pictures. Thank you!!"
Kristina H.
Jul 2018
Basement Waterproofing
Basement systems were very professional from the very first phone call. They provided information before our inspection in an informationa booklet. They arrived on time and were friendly and throughout. Unfortunately they were unable to ultimately help with our water problem, however I would highly recommend them in the future.
Response from Groundworks
"[Member Name Removed] thank you so much for your review. We are sorry that we weren't able to help you with your water problem. We are here if you need anything else in the future. We appreciate you taking the time to give us feedback. Thank you!!"
Debbie N.
Mar 2018
Basement Waterproofing
They could not help me since he said it was not a foundation issue, rather a poured wall and suggested I might contact a structural engineer to design a plan to give to a contractor. He was very accomodating and waded through 15" of snow to get to me. He called the following Monday with an explanation as to what he would recommend.
Response from Groundworks
"[Member Name Removed] thank you so much for your review. We are sorry that we weren't able to help you with your foundation issue. We are here if you need anything else in the future. We appreciate you taking the time to give us feedback. Thank you!!"
Janet C.
Nov 2017
Basement Waterproofing
They were very knowledgeable, professional and friendly. The thing that i like the most is that they showed up on time. they left the basement leak and since then I had no problem the water in the basement. They have a transferable lifetime warranty. And I would not hesitate to recommend them.
Response from Groundworks
"[Member Name Removed], thank you so much for your review. We are so glad to hear that you are happy with the work we did. We appreciate you taking the time to give us feedback. Thank you!!"
Barbara B.
Nov 2017
Well and Pump Service, Concrete Leveling + 3 more
The workers were very professional and sincere. They finished the work on time and were very easy to work with.
Response from Groundworks
"[Member Information Removed], we are glad that you are happy with the work we did and we want to thank you for the opportunity. Our crews work hard everyday and we are glad you saw that. If you ever need anything don't hesitate to give us a call! Thank you!!"
Margaretha D.
Oct 2017
Basement Waterproofing, Radon Reduction + 1 more
It went pretty well. Just one glitch, which was resolved by borrowing a longer ladder. Not the installers fault, as they had not been informed as to the height of our roof. Once they got to the house they set right to work and worked very hard until eight o'clock at night to finish the job. The only other minor issue involved hiring an electrician for the fan, as head office could not tell me when in the process his services would be required. It would be useful for future customers to know that. I will recommend Basement Systems to anyone who needs their services.
Response from Groundworks
"Thank you so much for your review! We appreciate your feedback and are glad you are happy with the work."
Rodney B.
Feb 2017
Basement Waterproofing
They were very friendly and professional only took 2 days to complete. Cleaned up the mess and made us feel better about improving and securing our home.
Response from Groundworks
"Thank you so much for your review! We appreciate your feedback!"
Rodney B.
Dec 2016
Basement Waterproofing, Foundation Repair + 2 more
They provided us with a detailed estimate over 2 hours. Once we accepted guys were amazing and professional, the entire job was completed in 2 days. Cleaned up the mess and made our basement a functional room again!!! You will be very pleased with the service you receive.
Response from Groundworks
"Thank you so much for your great feedback!"
James P.
Oct 2016
Basement Waterproofing
This company was outstanding to work with. They informed me that what they were doing would not cure the problem but it would divert the water into the drainage system. They went above what they told me they would do. They told me they had to dig a hole in the front lawn for the water to drain into but the foreman said he would not mess up the fron lawn and he hand dug 6' deep to connect to the storm drainage system. The basement is now dry as a bone now. I purchased another home in the area a couple of years later and called the company to fix the basement in that house and was told they could not work in this area now. I was very disappointed because they truly do outstanding work.
Response from Groundworks
"Mr. [Member Name Removed] Thank you for your review. We are very glad to hear that our crew not only met but exceeded your expectations. We are also slightly confused by the fact we could not assist you with the other house you purchased. We proudly cover the entire state of West Virginia. As long as that house is in this state, we are at your service. Please feel free to contact our office, Toll Free, at 888-619-1300 and we will be glad to assist you in the future. Just ask for me, Pat, if you have any problems. Thanks again."
Shari K.
Sep 2016
Basement Waterproofing
.
Response from Groundworks
"We are sorry we did not meet this customer's expectations. When we did our inspection, we noticed some issues that needed to be addressed before we could provide a detailed proposal. (We wanted to be certain that our solution would actually fix her issues, and not just cover up other underlying issues.) We have not heard back from this customer. We would rather lose a customer by being upfront and honest than gain a customer by being less than honest."
ML G.
Aug 2016
Basement Waterproofing
unknown
Response from Groundworks
"Thank you so much for your feedback and review!"
Henry H.
Jul 2016
Basement Waterproofing
unknown
Response from Groundworks
"Thank you so much for your review!"
Carol W.
Jul 2016
Basement Waterproofing
I wish I had called a different company. I'm sure there is an alternative to this dealer, if you can locate one in another area. 1) The salesperson gave us incorrect information about the warranty, 2) the business office had the wrong date, 3) the foreman brought out the wrong contract, 4) the invoice was completely incorrect: I had to write my own. However, all that can be forgotten in time. What I want to warn people about MOST IMPORTANTLY is that the caulking they use has an added fragrance: it's been 6 weeks and we're still getting the odor not only inside the house, but when we've opened the crawl space door to air it out, the odor can also be smelled outside. Unbelievably, it comes back into the house through the open window above the crawl space door. I will say that the vapor barrier (Clean Space) is a good product, and the installers worked really hard. My complaints were sent directly to the president of this company, with not a hint of response. Do yourself a favor and avoid hiring Basement Systems of West Virginia.
Tamela L.
Mar 2016
Basement Waterproofing
unknown
Richard J.
Nov 2015
Basement Waterproofing
unknown
Response from Groundworks
"We strive every day to conduct our work in a manner that results in complete satisfaction by our customers. We were not aware that there were any issues with this project. We will have our Production Manager contact you! Thank you for letting us know you were not completely satisfied."
David F.
Nov 2015
Basement Waterproofing
unknown
William F.
Oct 2015
Basement Waterproofing, Foundation Repair + 2 more
unknown
Licensing
Insured
Licensed*
Trade License Number
WV036582
Trade License Locale
WV
Trade License Authority
West Virginia Division of Labor - Contractor Licensing Board
Trade License Expiration
02/02/2022
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Groundworks is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 11:00 PM
Tuesday: 8:00 AM - 11:00 PM
Wednesday: 8:00 AM - 11:00 PM
Thursday: 8:00 AM - 11:00 PM
Friday: 8:00 AM - 11:00 PM
Saturday: 8:00 AM - 11:00 PM
Sunday: 10:00 AM - 11:00 PM
Groundworks accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Groundworks offers free project estimates.
Yes, Groundworks offers eco-friendly accreditations.
No, Groundworks does not offer a senior discount.
No, Groundworks does not offer emergency services.
Yes, Groundworks offers warranties.
Groundworks offers the following services: Foundation Repair, Basement Waterproofing, Crawl Space Repair, Concrete Lifting, Gutters, Driveway Repair, Dehumidifiers, Crawl Space Drainage, Sump Pumps, Vapor Barriers, Crawl Space Humidity, Floor Cracks, Wall Cracks, Uneven Floors
WE DO NOT OFFER:
Egress Windows, Concrete Sealing, Radon Mitigation, Basement Refinishing, Concrete Resurfacing, Building New Foundations, Exterior Drainage, Pouring Concrete, Working with Asphalt, Installing Masonry, French Drains, New Construction, Yard Drainage, Generators.