JEFF'S APPLIANCES

As always, Jeff's provided me with top notch appliances and great overall service from the sale and also through the delivery. They still service everything that they sale, which is rare in today's world. A++++++++

Jeff's used to seem to care about customer service. Now I'm not so sure.

Although every one was very pleasant to deal with, the overall experience was less than satisfactory.  We set up a service appointment for a Monday; the technician was supposed to call before coming.  By 4:00, when there had been no call, we called the shop and asked for an update.  The person at the shop said she would try to contact the tech and call back.  No one did.  I expected someone to call to reschedule the next day; no one did.  When I called back, they apologized profusely and got someone out within a few hours; however, the problem took less than an hour, and the bill was $135.00.  I had been told a service call would be $79.95; okay, fair enough.  As it seemed to work out, though, the cost must have been $80 for a half hour.  This company had performed other repairs for us in the past; the work was always satisfactory, but always, in my opinion, overpriced.  Again, everyone was extremely pleasant, and once they realized the missed appointment, very apologetic and helpful.  Had the price been more reasonable, I would have given them a higher rating.