Acorn Tree Svc
About us
Business highlights
Services we offer
Tree trimming and removal, stump removal & lot clearing.
Amenities
Emergency Services
Yes
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Initially removal of the tree went very well. Near the end of the removal it was becoming dark and Acorn Tree Service determined it would not be safe to continue and that a special piece of equipment would be needed to remove the last 20 feet of tree trunk. The wood that was unable to be run through their chipper was going to be picked up and removed by an individual Acorn Tree Service had worked with in the past. I was assured that the remainder of the tree was going to be removed on Saturday 10/17.
I was out of town from the 10/16-10/18. When I returned no further work had been done to the remaining tree trunk. Some of the large pieces of wood had been removed but not all. I did contact Acorn Tree Service on a couple of occasions the week of 10/19 and 10/26. Always got voicemail. The week of 10/26 I did receive a call back from someone at Acorn Tree Service stating that the rest of the tree would be removed "in the next day or two." I was away 10/29-11/1. When I returned the remainder of the tree had been cut but approximately 7 feet of trunk remained. Once again I called Acorn Tree Service and got their voicemail.
When I received a call back I was told that the reason the tree work had not been completed was that there was a large staple imbedded at the base of the trunk and that I needed to remove it before they would return to complete the tree removal. I was also informed that Acorn Tree Service was "very busy" and that they could not give me a date to complete the job. That day I did remove the staple, called Acorn Tree Service and once again got their voicemail. I left a message letting them know that the staple had been removed and wanted to be contacted about when they would return to complete the tree removal as agreed.
As I write this review it is now November 22nd and after leaving messages at least twice weekly, have not heard from Acorn Tree Service. At this point I am looking to contract with another tree removal service to complete the job that should have been completed 5 weeks ago. Foolishly I did pay the $2500 at the end of the day on 10/15. Lesson learned.
Licensing
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