Mountain Air LLC

Excellent: We were in the buying stage of purchasing this home while living 600 miles away. It was discovered that the home did not meet code and was considered a health hazard to my mother with emphysema. This contractor was not the first Lennox Authorized company called. MountainAire realized that time was of the essence and took time from their busy schedule to accommodate our needs. They were professional and punctual as promised and made no demands of us due to our being 600 miles away. Other issues arose with the HVAC system after they installed the system where our system had a malfunction of an older part on our furnace, that our optional warranty provider of Choice Home Warranty was denying coverage for repairs. Mr. Rhodes stepped up to the bat and helped document that MountainAire could document that the was properly working for a full month after the purchase of the home to help get Choice Home Warranty to pay for the repair. I will note I am still trying to get Choice Home Warranty to effect the repair. I will state that MountainAire LLC was and is a quality company and a pleasure to work with and I wanted to show that I have contacted this company for additional work since the original request for services. Thank you Mr. Rhodes and MountainAire LLC.

The ac unit at the home of elderly relatives stopped working on a 90 degree Saturday on a Memorial Day weekend. I called every HVAC company in our area, including another company that I had previously used for my own HVAC install and that I reviewed on Angie's List three years ago. I spoke to answering services for companies that offered 24 hour emergency service, but was basically told they only considered the situation a true emergency if my relative would die without ac. While the situation was thankfully not that dire, we were looking at having to relocate two elderly people with health issues (who did not want to be relocated, I might add) until repairs could be made.

Mountain Air returned my call in less than five minutes. I explained the problem and was given clear instructions on what to do with the ac unit in the meantime and that they would add us to their schedule and make every effort to get to the job that evening. The technician, Kevin?, called me back and kept me updated on their expected arrival time. When they did arrive, they were courteous and diagnosed and took care of the problem quickly (the system needed coolant). They were also very patient and respectful with my relatives, one of whom has hearing issues and has to ask for things to be repeated.

 It was less than four hours from the time I left a message to the time the AC was up and running. I have definitely found my new HVAC company. Prompt service on a holiday weekend and excellent communication, what more could you ask for?

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