Monro Muffler/Brake & Service

Dropped my car off to get a quote for all around brakes, rotors, and an inspection. When they called and told me it would be $1200, I quickly declined (because that is outrageous) When I picked the vehicle up, I was informed they put a rejection sticker on my car! Ps, it had a June 2021 Sticker on it and this is May. When I asked for an explanation, the guy behind the counter shrugged his shoulders. That was completely uncalled for due to the fact I would not pay their outrageous prices for brakes/rotors. I would highly discourage anyone from going to Monroe.

There was very little wait time. However, I did notice that they did not pull the tires off my vehicle to check my brakes. When I asked about this, I was told that they could see the brakes without pulling tires off. Having been a mechanic myself, I know this is incorrect. They also did not do a function test of all lights on the vehicle. This is especially important when checking the rear lights of a vehicle and requires 2 individuals. One to operate the lights and the other to verify the lights are working properly. The cost of the inspection and the sticker are controlled by the state, so there is not really an opportunity for the business to improperly profit from this. Unless the business chooses to sell inspection stickers without performing the requisite checks. I have witnessed other places do this and sell the stickers for as much as 100 dollars. with NO inspection being performed.

Actually didnt pass the first time due to lamp being out. The serviceman allowed me to walk to advance auto to buy part and install it then he rechecked the vehicle passing it. Saved me about a buck over his cost for lamp, but most auto places wouldn't allow this. Thanks !!

I wanted to first get an estimate from Shorty Anderson's b/c I have been there before and they do great and HONEST work, but being that it was Labor Day, Shorty A's was closed. So I chose Monro b/c it's very close to my house. The reason that I gave this company an average grade is b/c I felt like I was over-charged. I am basing this feeling on the fact that I had the same job done about 2-3 years ago from another auto service shop for less than half of the cost. (I think the total was about $21. the last time). I gave this auto service a poor grade in professionalism b/c the guys were yelling inside the shop area while customers were sitting in the waiting room and we could hear them. One guy kept yelling "it's MURDER!" over and over again, which was highly annoying. (It happened to be some of the lyrics to an old Ja Rule song, but if I hadn't have known that at the time, I think I would have been thoroughly creeped out by it)!