Lowe's - Morgantown

They didn't come for weeks after the original schedule, never showed up until late morning, took frequent breaks, destroyed the washer while installing, could not install a sink drain properly, messed up the bathroom floor, left a hole in the basement ceiling, left wires hanging out in the basement, and finally left without finishing the job. I felt as if I were in ****. I actually became afraid of one worker. I complained many times to Lowes, locally and to the company headquarters, and never received any satisfaction at all. Don't even buy bird seed at Lowe's now.

unknown

professional job. did have to call them back to cut doors to fit above carpet. they did a goid job and met out satisfaction. they followed uo by phone to make sure we were happy with job.

The guys were very professional but I was offended that they were trying to gouge me so much.

I twent very well.

Had bad experience overall w/ Lowe's purchase and installation. Workers were late arriving for installation. It took all day and well into the night to install both doors. After working most of day to install first door the lead worker commented he had never installed a door like this and that second door would go quicker after installing first one. These were just standard 8-foot overhead garage doors with standard electric openers so could not believe Lowe's would send out workers who had no prior experience installing this type of door - the very same doors that Lowe's just sold us. Due to darkness and lateness we could not properly view or assess the installation until the next day - it was then we found that interior of doors had been punctured and scuffed up during installation, sealing material had not been installed around exterior edges, and one door was making excessive noise during opening and closing. Had to contact Lowe's customer service on numerous occasions before getting anyone just to come out and assess what was needed to properly complete the installation and repair damages. Did not get installers back to make repairs and adjustments until about a month after initial installation. The subcontractor owner finally came out and did the work himself - said he'd fired the original installation workers because they were incompetent and dishonest. Had to put up with all this and later found out I could have gotten the same doors (installation and openers included) at doorsonline.com for about $400 less than we paid Lowe's. Don't know who would have been sent out to install their doors but their installers certainly couldn't have been any worse.

Working with Lowes in the store was very easy and they were helpful. The parts were in quickly and we had them in house within about a week. The wait for the flooring to come in and then be installed was a bit long. Once the floor was in we had it back together in a week and love the results. It gives us a nice bath for a bedroom on that floor and we call it our guest suite. Before it was the garage bathroom and looked it.

Everything was explained up front and went exactly as described. Our counters are solid surface and that is the last thing to be installed.

They were very quick and their quality of work was good. I can't say anything that I dislike about their services at all. Maybe it was a little bit more on the expensive side, but for what they did I thought it was well worthed. If necessary I would absolutely use them in the future.