Davis Kitchen & Tile

"I am happy that the [members name] were able to manage to incorporate all the items they wanted into the space. Since it was September 26, 2013 that I presented my design and quote for the bathroom, I do not recall all the specifics. I presented not one design, but three versions, of which only one included a corner shower. That being said, I would like to point out that I and my other design staff always try to accommodate requests and preferences of our clients. It would be impossible to sell jobs if we did not. But I would be remiss if I did not point out that while we try to meet client’s expectations, we feel we must follow our judgment concerning spacing of products in a given area. I always do my best to make my customers happy, which makes me happy. I do apologize to [members name] for not meeting their expectations. I would love to see what they accomplished in their new bath. I will also issue them a refund of the design fee. -Ed Davis"

"I am always appreciative of great reviews from our clients on our products, designs, and professionalism of my talented employees. But I am puzzled about the negativity of [member name removed] review concerning the installation costs. Throughout the process of choosing the tile and design for their backsplash (which covered a wall 94” long, incorporating four different sizes of product and included design work above the range), to actually reviewing and signing the written contract at no time did [member name removed] ever question the quoted cost of installation. They paid a deposit and agreed to pay the balance upon the satisfactory completion of the work (which they obviously loved). No corners were cut; there were no surprises, no additional fees. According to the [member name removed], my staff designed a “great” tile backsplash, did a “fantastic” job on the installation, and completed it “faster” than expected, and, yes, at the agreed upon price. It is a shame and disheartening for me to read a undeserved review such as this. Ed Davis"