Orsini's Appliance Sales & Service

We purchased a double wall oven at Orsinis. When we used it the window pane would get all foggy with condensation. Orsini customer rep/sales reps blamed it on a recent design change on the part of Whirlpool and other manufacturers. Well, Whirlpool does NOT confirm any design change, i.e. the information we got from Orsini was false and just an excuse. Despite numerous efforts Orsini would not react further. Never again will we purchase anything from Orsinis.

did not have anyone there that could repair so called someone who came to our home and only charged $50 and said if any further problems call us and we will come out again no charge. Have not had any more problems.

The repair was accomplished in a timely manner. The appointment was easily scheduled with a very friendly lady. The service man came on time and corrected the problem. He was very polite and professional. We were very pleased with the entire experience with this company.

Very competent and professional. Repair completed, dryer works fine.

Tech was courteous and efficient. He had the part needed on his truck. Job was finished in 45 minutes. It was a manufacturer defect issue which resulted in redesigned drain tube.

They're very expensive. Another service provider charged me $50 to come and look at it. But, that $50 went towards the repair. They charge $50 and it doesn't go towards the repair. He said, "We can fix your washer but the part might not hold up." I actually had a fire in the panel of the drier. He told me that was fried. It wasn't worth the money that I was going to put in because it was already past five years. They say after five years it's better to go and get a new appliance than put in an expensive part. They were supposed to call me back. Then, I waited. Two weeks later I called. I think it was the owner and he was real grouchy. When I said, "Well, he said he would call me in a week. Why didn't he call back?" He said, "We just got back from a holiday." He said, "I'll have him call you and make an appointment to come fix it." I wasn't happy with them. I thought they were very expensive and their customer service sucked. It wasn't cheap. When they came, they promised a timeframe and they came out. He told me upfront that it was $50. I said, "Well, does it go towards the repair?" He said, "No." So it was my fault. I didn't go to Angie's List and check out other people.

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It was too expensive. I would think long and hard before paying that much again, but otherwise they did a fine job.

Was great to work with.

They're family owned and they treat you like you've known them forever. They can answer any questions that you have. They have a wide range in products and cost. We have purchased appliances from them the last 20 years.

We were having issues with how well our dishwasher was cleaning the dishes so we called Orsini's to get their opinion. They sent a serviceman to our home to access. The gentleman was on time and very polite. After looking over our machine, he noticed an obstruction, which he removed and he also recommended a cleaner that he said should be used approximately every 1 to 2 months. He had the cleaner with him so he ran a cycle to clean the machine. We can't be more pleased! Everything is working like new again. Thanks Orsini's!

They got here by 2pm. Emptied my old water heater, hauled it away and installed a beautiful energy efficient one in less that 2 hours. Got a 6-year warranty too. Just see Ed or Brad in the Charles Town (Ranson) store and you will be pleased!