Mark's Appliance Service

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Some people can override it. But on my refrigerator, you have to replace the filter or you get no ice or no water. The service was excellent. They called back. First, they had to order the part. But then they called right back and told me it was in and came and set up a date. They are very quick to get to you too when you call them. They did it within a couple of days. I talked to the owner. He told me that they had appointments that week. I called back the next morning because he said he wanted me to talk to a technician to make sure that I needed anybody to come out. They didn't have to do that because they charge you $50 to come out. He said, "You want to talk to the technician in the morning and then schedule the appointment. Sometimes it's something you can do it easy while they got you on the phone." But, when I looked up, I could see that the part was a mess. I think I rammed it up too hard.

This was the second time I have called this company.   Very friendly, courteous and ethical.    I was trying to find a washer to purchase to replace mine as I thought it would be too expensive to repair.   The service person told me there was a good chance it was just the pump on this particular model that was a problem.     He had to take off the top, front and some other areas to get to the bottom of the machine where the filter was located.  (alot of extra steps)   He showed me the debris and backup issue.  He said I didn't need a pump, just a filter cleaning.   Once he cleaned it, it worked like new.   many people had told me since the machine was 10 years old it was time to purchase a new one.  He was fair and honest about the fix, didn't sell me additional parts, and told me that  I probably could get a few years more out of it. Wow, what a great savings of 600-800 dollars.     
The first time I called him was about my dryer element.  He offered to just sell me the part or to come and install.  of course, I had him install.   He was very reasonable and it was another repair, part and installation under $100.00.  
This is a very honest company and would recommend them to everyone for repairs.

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