J. C. Smith, LLC

We signed contracts and provided a large down payment in Dec 2021. JC Smith didn't begin work till February of 2023 (not a typo!) They bounced around different foremen till they settled on Shane Hunter, who could write a masterclass in poor project management and unprofessional communication. From 02/23 through 04/25 they fumbled through the renovation in spurts. Providing very limited communication or updates, contractors would randomly show up 1 or 2 days out of 5. They would take weeks off at a time with no updates as to why, or when work would start again. Work quality itself was mediocre. At end they never finished my punchlist, I overpaid, and they ghosted me. Highly recommend avoiding this company or anything John Smith organizes or manages. They will leave you out to dry and disappointed over and over and over again.

Beginning in late 2021 (specifically August 2021), we signed a contract with JC Smith LLC to have a simple addition constructed and attached to our existing split-foyer house. This entailed a new sunroom, lower basement area, deck, and siding for the entire house. The total contracted price was ~ $90,000, not an insignificant cost for the size of the project, approx. 700 sqft of new space. At the onset, JC Smith LLC was willing to work with us on minimizing the impact to our normal household routine when it came time to tie into the existing structure. The proposal process and finalization of the contract was fairly painless and reasonable. All was fine up to this point. After signing the contract (August 2021) and paying our contracted down payment (nearly 1/8 of the total budget), things started to grind to a halt. We were originally told that the entire project could be completed by roughly May of 2022. Material selection was to begin shortly after signing the contract, but did not occur until multiple phone calls to JC Smith LLC were placed and finally happened in December 2021. After waiting several more months we were finally informed that our project would actually break ground. Work continued (at a slow pace) and all of the long lead items were finally ordered in March/April 2022 and were never ordered back in December like they should have been. As work continued into April and May 2022 very little was accomplished. The foundation and framing was constructed and the new roof was tied into our existing roof. Due to the roof tie-in not being done correctly, water damage occurred to a large portion of our existing kitchen. Temporary fixes were applied by JC Smith, but the area was never moisture tested or mold tested (we requested multiple times). We had multiple phone conversations with JC Smith, but were given a lot of excuses about how we quote, did not know how businesses operate, they were experiencing staff shortages, and they could not afford to pay for material and labor. The owner even became quite hostile with us when we began to push to have our project completed. Mind you, this was being said to a paying customer, who had up to this point paid all required draw amounts as outlined in our contract with JC Smith. Especially now that we were ~10 months into the project. We were told they would have people on site to work which amounted to no one showing up to do anything. The promises to have people onsite went on for weeks and months. We are now into the beginning of July 2023, we still have a damaged kitchen and our addition is still not complete. Through this entire process JC Smith has had poor communication, a lack of project oversite for their workers and a poor professional attitude towards their customers. We approached our interactions with JC Smith with the utmost level of civility and they returned hostility and a poor customer experience with the building process. It is really hard to enjoy something that was supposed to make our house a home when all we got was a day of work per week and then two weeks of nothing from the company while having to tip-toe around staff for fear of work slowing down even further. In summary, I would not recommend this company for your construction needs. We have had to fight with them every step of the way to stay on task, be mindful of our existing property, and finish our project in a timely manner.

From the initial meeting to project completion I was impressed with their professionalism, and pleased with the final product. The windows were delayed in shipping yet Dave Lauer kept me informed along the way. I'd certainly recommend JC Smith.

Love my new basement. I probably should have made sure vents were closed because house got covered in dust. The floors didn't quite come out as I would like but overall excellent job. They were very friendly and would hire for future projects. As far as contractors this was the best experience I've had in the area.

I hired J. C. Smith, LLC for roof and drywall repair on a townhouse I rent. I meet with the superintendent at the townhouse to go over what needed to be fixed. He went up on the roof, immediately found the problem and fixed it on the spot. The drywall that need to be replaced was completed soon after. They were very pleasant to work with.

They were here for me when I had experienced an unexpected emergency. I had a sewer pipe break underneath my house. They replaced the insulation and vapor barrier. They repaired the hole in my kitchen floor where the sewer water had been pumped out. They replaced the flooring in my entire kitchen. I could not ask for better service. They explained in detail exactly what they would be doing from beginning to end. They worked hand in hand with my insurance company. They made sure I was satisfied with the completed projects when they were done before they left. I would recommend J. C. Smith, LLC to anyone who needs a project done at their home. They are professional and courteous. Thank you J. C. Smith!

They put a concrete floor in an existing building for me. The finished job was very nice. They did a great job and I am always impressed that Mr. Smith is the person that does estimates and still takes the time to explain the process and ask questions to make sure that they build what I wanted.

Due to a water leak our bathroom needed to have complete restoration, including sub-flooring, and insulation in the crawl space. HVAC duct work required replacement of the insulation but was never done. J.C. Smith has skilled carpenters but helper was less skilled. Part of the restoration project was completed as agreed on. Overall the workmanship was well done.

After being totally disappointed with contractors in West Virginia, I gave JC Smith a call. They were out the next day and had a bid along with detailed drawings and plans within 2 days. The price was reasonable and exactly what I wanted. During the remodel, I added several other items to the list and they bent over backwards to get them done, even coming out on weekends. Eric is wonderful, Sean is great and JR is fabulous at understanding and visualizing a concept. he really helped me come up with a design. They are currently fitting in an emergency remodel, even though they are already booked solid. Because they are so nice to work with, I have planned 5 more projects. JCSmith makes remodeling a pleasure instead of a hassle. All the other contractors I have dealt with here have totally stressed me out...

When we hired JC Smith we met with the owner who was knowledgeable, honest and very understanding of our needs. John walked us through every step and every aspect of the rebuild. He puts us in the capable hands of a wonderful foreman, Eric who listened to what we wanted and went the extra mile to make sure it was right, Everyone we meet or know who has construction needs we recommend this company. They are top notch and treat like family from the first meeting. They were there for us after our house burned at one of our hardest time. Unbelievable people. AAA!

Martinsburg Eye Associates had a major pipe burst on a weekend, flooding the back of our office. As a medical practice we needed to be up and running for our patients. JC Smith understood and wokred after hours to make this happen. Within a few days we were able to see all our patients. The work looks great too!!!

Excellent preplanning and topnotch communication resulted in the timely completion of the project. This company demontrates professional behavior on all levels. We would be pleased to work with the JC Smith Company on future projects.

I was extremely happy with JC Smith LLCs work. Mr. Smith was the only contractor that explained what would be needed to make repairs and renovations while he was doing the walkthrough with me. He was the only one to send the estimate as well. Communication was great! They were willing to make changes to the work order and even helped me out when the main water pipe to the house failed. The pricing was extremely reasonable. They beat the estimate by a plumber to replace the failed main water pipe by $4000.00! From now on, I'm not going to bother calling other contractors for estimates. I'll call Mr. Smith first.

I was quite satisfied with the roof JC Smith added to my existing deck. Bill Miller was an effective Project Manager and all issues were promptly addressed.

We are very happy with our bathroom. Billl communicated with us throughout the entire process and was very helpful. The quality of their work is wonderful we will definitely use JC Smith again!

The communication J.C. Smith provided was outstanding, hence why a 5 star on customer service.