Carpet World of Martinsburg

We were very happy with the efficiency, competence, and cheerfulness of the installers. Tim, who did the measuring and estimate, gave us good advice and was pleasant to work with. The removal and installation took two days. Even though a snow storm interrupted the two days, the installers came the third morning and were done by 4 PM. The installers cleaned up the job very satisfactorily when done. The crew leader, Jason, knew his craft and directed his guys with quiet firmness. He complimented us also, on how well we had prepared for them (packing up and removing small, loose, and fragile items from the work area), which made it easier and quicker for them to get started. We love our new floor!

No problems

Completed the install in one day.

The employees stole from us. They did not do the work they were paid to do. They refused to stand behind the service. When the employees stole from us, we called the police. We did get the money back from the employee. The company themselves never called to apologize. They sent the father of the employee back into our home. It was really bad. It was obvious that the employees need to be drug-tested. They got my mom's pocket books and stole $1,500.

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We could not be happier with the job that Carpet World did for us! They will match or beat competitors pricing, without sacrificing quality, and their installers are second to none!

Mark, the sales associate, was very good. He did not rush our purchasing time. He was not high pressure and if he did not know the answer to a question, he made sure he researched and called to get the correct information. By the time we were done with the purchase, we felt very comfortable and felt like we understood the process. We felt all of our questions were answered to our satisfaction. Some downsides- Mark came and measured the house and he told us it would take 1 week to install and it ended up taking twice as long (approximately 2 weeks 2 days). The installers said it is difficult to really give an estimate on how long it will take to complete it job. It wasn't a huge problem for us but for some that may be a problem. The installers were very polite and professional however the assistant that came along with the contractors, threw several cigarette butts in our yard. I didn't think that was very professional. I could be knit picking but it did kind of bug me. I really want to emphasize that the workmanship was excellent. As far as moving furniture though was not so good. They shoved a couch through a narrow door and as a result the upholstery came apart and the door jam is gauged. To see that, you know they really had to force that through the door. I would suggest to other people to be around when the furniture is being moved.

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The did the work well , but number of days taken increased from 2 days to 4 days. that was only problem.

Steve is the GREATEST! He worked with us, visited our house to help match color, and was with us every step of the way. We plan on doing the rest of the flooring in our house through Carpet World. Also plan on using them for kitchen counter top! Basically, if they offer the service, we will use them. Love supporting small business and Carpet World is wonderful!

Very pleased with result.  Looks great.  Good fit.

They called when the carpet came in, and we scheduled installation.  Their installation team showed up at the scheduled time.  They operated quickly and professionally.  My carpet is a year old now, and the installation and carpet quality is superior.  Very nice experience.  I asked for a 10% military discount, and they said yes to that, too.

Steve was prompt in making an appointment to look at the job and take the measurements needed, He provided a labor and materials quote within a day. The initial quote was outside of our budget and Steve worked with us over a couple of days to develop alternatives to get the project on target. Once materials arrived, Steve contacted us to advise that he could start the un-install the next day. His crew arrived on time and went right to work. The installers were courteous and professional. They worked with a very deliberate pace and produced a quality installation of all four rooms in one day. At the end of the job, they cleaned up all scrap material, vacuumed all rooms and left the place spotless. We are very pleased with the entire process.

The installers were prompt and professional. They had no problem moving heavy furniture around trying to be as careful as possible.
There were a few paint places that needed to be touched up on the wall after the new installation, but nothing bad. They worked through the day until the job was completed. We were very pleased with their work and our new carpet. We would highly recommend them to anyone wanting to get quality carpet and installers.

Overall was pretty good. no major complaints.

My interaction with them was good. They guys who put in the floors were excellent. The quality of the flooring that I ordered was not what I thought it would be. It marks up a hell a lot of easier than I thought it would. I thought it's about the quality of the floor, it looks beautiful, but it knocks up a lot easier than I thought it would for the pricing involved in it. The company was excellent. The tow installed they had were excellent. I would warn them off with the type of flooring that I got. This is the most expensive flooring. It's the new 6 inch hardwood plank flooring. It looks beautiful, but it marks up a whole hell a lot of easier than my old hardwood flooring did, but not as hard as my old hardwood flooring. The quality of the work was excellent. It was the quality of the product of my wife picked out. It was not what I hoped it would be. They are on time and cleaned up when they left.

Steve was great to work with. Went out of his way to provide suggestions that saved us time and money. Great products provided. Installers were on time, professional, did an outstanding install and left the place clean with all scrap materials discarded. A great experience.

Steve was our point of contact. Was very responsive and great to work with. The installers were punctual and did quality work. All materials used were very good quality and total job was on time and on budget.
A great experience and I plan on using this company again on another renovation project.

The demolition of the old flooring was much more difficult and time consuming than anyone anticipated. The guys that came to do the job worked so hard and for so long while making sure that I wasn't more inconvenienced than necessary. Because the installation of the previous flooring was so horrible, they had to buy additional materials and spend an extra day working. After three full days, the job was finally finished.

I had three or four guys working at all times and they were so polite and respectful of my home. They always took the time to clean up and leave their workspaces clean each night. They had no problem going the extra mile to do the job right even though it was at the company expense and I wouldn't have known the difference anyway.

Bret was our contact person.  Very professional and informative on all stages of the floor treatments and carpet installation.  I had no idea how involved this project was going to be and how overwheming it was to me.  Our entire house was turned upside down.  Bret was reasurring through the whole process.  The first step was removal of the tile and replacing it with hardward in the dining room area and front entryway.  After that the resurfacing of the exisiting hardwards in dining area and down the hallway and staining of all hardwards.  The color match was perfect to our cabinets and banisters. It looks fabulous! Next step carpet in living room, master bedroom and one bedroom.  They did an excellent job of removing all the furniture and putting it back exactly as I wanted it.  It looks great! The entire job took about 5 days total with a few days for drying of the hardwood floors.  They scheduled according to my schedule.  Bret always asked when I was available. We had multiple things done at the same time which makes an organized person like me nervous but I would do it again because of the attention to detail, friendliness and professionalism of Bret and his team at Carpet World.

They guy helped me picked out tile. He was very professional and had a lot of ideas that I hadn't thought about. The workers knew exactly what they needed to do and put the tile down with no problems. I was very impressed.

Mr Steve Futkoff was a consumate professional. He adjusted pricing and did what he could making changes and working with us . He followed through after the job was completed to gauge our satisfaction.

The installation  laborers were a different story.They left damages in most rooms of the house. Some areas more aggregous than others. Each day we would have to repair little things they should of been careful with. In one area near a closet they pounded so h****** the floor a glass light fixture fell and crashed into a million pieces. Accidents happen but when my wife asked what happened they said the fixture must of been loose and walked away from the area!!!. My wife got on her hands and knees and cleaned up the broken glass. None of them offered to help her clean it up!!!!  They were careless moving furniture. We did not give them any tip and thats ashame because the job was good but was over shadowed by attitude and we dont tip for attitude. The next day we had to call back in a painting contractor to touch up the new paint job they damaged.  I never complained hoping that the carpet company would call with a follow up. The manager did call and we shared our concerns.  We would use them again but we wont be remiss the next time in asking questions up front about the team of installers that would be sent out on the job and demanding our expectations be met. I would use them again because the deal was good, the manager was great but would demand a better crew.

Our realtor contacted the company after closing (March 14) to request their assistance.  At the final walk-through, we smelled (for the first time) extreme pet odor in these two rooms, which were the only carpeted rooms in the house.  We expect that the smell was released when the cleaners steam-cleaned the carpet.

Within the week, Carpet World came out to the house to measure the rooms.  They brought carpet samples and talked about how we would like to divide the room between the carpet and tile.  We then stopped in the show room later that week to make the final tile and carpet selections.

Scheduling has proven to be the most difficult part of our transaction, due in part to the fact that we were unavailable for two weeks in April.  Carpet World was able to lay the tile prior to us leaving, and the tile looks superb.  The carpet installation did not happen until April 19, though that was partially due to our scheduling.

However, we are still waiting for installation of one of the reducer strips from the tile to our hardwood in the living room and the vinyl flooring in our bathroom.  They delayed taking the measurements for those strips several times, and then never contacted us once the strips were made; it wasn't until we contacted them around May 13 that we were able to schedule a time for the strips to be installed.  He came on May 18 to install the strips, but after he left, we noticed that one of them barely covers the transition from the new tile to our hardwood floors.  As a result, we asked that they bring a different strip and stopped by their show room to select a new strip.  As of today, June 3, we are still waiting for this final piece to be completed.