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Founded 1975 • With Angi since August 2010
2330 Winchester Ave
Martinsburg, WV 25405
Service Provider Response
Customer forgot to mention that they not only hired us to do more work on multiple occasions and requested the same installed but also contracted that same installer outside of Carpet World. Not to mention that when the money came up missing, they chose to work it out with the installer and not contact Carpet World. Carpet World is not sure about the personal relationship between the customer and the installer, but when this matter was brought to our attention, we had no choice but to let the installer go. Carpet World has been in business 40 years because of our great pricing and service. Unfortunately as we continue to grow and hire new people, We may occasionally hire a bad installers / employee. Carpet World would not continue to employ them and they now likely work for our competitors. Rest assured, our goal has never changed and we strive for 100% satisfaction.Service Provider Response
Prices on flooring has gone up over the years as the cost on raw materials continues to rise. We buy our carpets directly from the manufacturer and offer carpets from entry level to high end. We have special relations with all of the carpet mills after 38 years of business which helps us be very competitive when it comes to pricing. So please remember when shopping around to compare apples to apples. There are many variables when is comes to flooring which we explain so you can make an educated decision when choosing the flooring that fits your needs.Service Provider Response
To anyone who reads this: Please understand we always do our best to be on time and provide outstanding service. Unfortunately, we can not just up and leave the store when we're working with a customer who is right in front of us. At that time, they have our undivided attention which this gentleman would have had and wanted if he were the one in front of me. We service a lot of customers after serving our community for 38 years and offer very competitive pricing. Don't be surprised when we beat out the big hype from the box stores, Luna or Empire. We buy most items directly from the manufacturer and only carry products the they stand behind. So we apologize if we sometimes may be running a little late. We do respect your time and we try very hard to be punctual but sometimes it is difficult. I think you'll find our knowledge and service will definitely exceed your expectations.Carpet, hardwood, ceramic, vinyl, laminate, granite, & marble flooring. Area rugs. Countertops. Carpet binding.
Carpet cleaning is not available at this time.
Carpet World of Martinsburg is currently rated 4.5 overall out of 5.
Carpet World of Martinsburg is open:
Sunday: Closed
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 5:00 PM
Carpet World of Martinsburg accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Carpet World of Martinsburg offers free project estimates.
Yes, Carpet World of Martinsburg offers eco-friendly accreditations.
No, Carpet World of Martinsburg does not offer a senior discount.
Yes, Carpet World of Martinsburg offers warranties.
Carpet World of Martinsburg offers the following services: Carpet, hardwood, ceramic, vinyl, laminate, granite, & marble flooring. Area rugs. Countertops. Carpet binding.
Carpet cleaning is not available at this time.