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Shenandoah Air Cond & Heating
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Family owned and operated for over 20yrs. Providing professional new equipment replacement/installation and service on all brands of Air conditioning and Heating equipment. We accept all major Credit Cards and have attractive Financing available. We also offer emergency service on weekends and holidays. We only employ factory trained technicians.
Business highlights
Emergency services offered
33 years of experience
Services we offer
air duct cleaning, dryer vent cleaning, indoor air quality products, new hvac equipment installation, service/repair all brands of air conditioning and heating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.539 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 8% | ||
| 0% | ||
| 3% | ||
| 8% |
Showing 1-25 of 39 reviews
Robin R.
May 2022
Horrible. First phone call was told my compressor ordered. 3 more phone calls to check status of compressor. Was told would get call back. Never did. Drove to business. Was told nothing could be ordered until I signed a form. Why didn't they call me and tell me I needed sign a form. Another month without AC?.
Jacqueline C.
Jul 2020
this tech couldnt provide any information of the questions i had. he told me the prob. were bearrings but couldnt explain anything to me - my home and unit is only 3 yrs. old. he said hes been doing this for yrs. but gave me an est of 500-1200.00 for a new motor. i thought thats a pretty bad guestimate. if he was a tech he should know why the bearrings go bad and explain that to me. he should also know how can they go bad after 3 yrs., he should know the price of a motor if hes ever installed one. basically the conversation started bad bc he was unprofessional.. never use them again - all for 93.00 .. rip off!
Kenneth M.
Apr 2020
⭐️⭐️⭐️⭐️⭐️ Very good experience. Salesman and installers are very professional and knowledgeable. Would highly recommend this company.
Response from Shenandoah Air Cond & Heating
"Thank you for taking the time to share your experience. We appreciate you! Have a great day."
Victoria I.
May 2018
Of the 6 companies we contacted, 3 never responded, 3 visited the site and provided estimates. Of the 3 estimates, one was mailed, two were provided via email. Shenandoah was by far the most professional and they provided the best, most comprehensive estimate. We will be using them in the future, for sure!
Response from Shenandoah Air Cond & Heating
"Thank you for taking the time to share your Shenandoah experience. We look forward to continuing as your "comfort partner"."
Joshua B.
Oct 2017
unknown
Response from Shenandoah Air Cond & Heating
"Thank you for taking the time to share your Shenandoah experience. We look forward to continuing as your "comfort partner"."
Chad C.
Oct 2017
Everything went well.
Alan L.
Aug 2017
Great, came out on July 4th and quickly resolved the problem
MARIE K.
Aug 2017
When I contracted with this company to have a ductless HVAC installed in a new two story addition of our rental home, I was pleased with the interactions with the sales person, the overall ease of doing the process long distance and the timely install date. The price was a little higher than I had expected but I didn't have a lot of other options so shopping around was not an option. The units got installed on schedule and we were very pleased with the units and the quality of the heating and cooling. However, the placement of the unit in the lower level obstructed the staircase going to the upper level addition. The steps were built when the units were installed, in fact the workers stood on the steps when installing the unit. Since this placement was a safety hazard for anyone using the stairs (and not in accordance with building codes, I'm sure) I contacted the company about having the unit moved and the wall repaired at no cost to us. The companies initial response was to refuse to move the units at no cost and they would not repair the wall. After several emails back and forth to the company over a couple of weeks they finally agreed to move the units at no cost but only after I offered to have for the wall repaired by someone else. The installation date for the unit move was set and I traveled 8 hours to make sure I was present when the unit was moved so its placements was satisfactory to us. Fortunately the move went fine and it no longer blocks the stair case at all. Generally I was stunned that this company took an adversarial stance to having to correct the incorrect placement of the unit even after I was able to dispute each of their claims on why the units were placed as it was. My recommendation to anyone using this company is to be present at the installation, if possible. Unfortunately for us, this was not an option.
Response from Shenandoah Air Cond & Heating
"Hello Ms [Member Name Removed] - Thank you so much for taking the time to share your experience with Shenandoah, I believe it is very helpful to potential customers-as they make decisions on what contractors to use. It was unfortunate that the indoor supply on the first floor ended up being a hazard to the steps, but we always want our customers to be happy with their comfort and our service and communication "after the sale". We are unable to do drywall, as it states in ALL job proposals, because we do not employ drywall professionals and we never want to put our technicians (or customers) in the position to try to do specialties that we are not equipped for. That way, they can concentrate on our service specialty, which is making our customers COMFORTABLE! I am happy we were able to come to a resolution that is satisfactory for both parties. We look forward to working with you in the future. Thanks again! Tina Henson, Comfort Consultant"
Michael A.
Aug 2017
Technician quickly diagnosed the problem and thoroughly checked the system to make sure the fix he installed was the actual issue. It's now a month later and all is working great. Nice cool air!
Cynthia W.
Aug 2017
Service was good and price was excellent!
Meredith A.
Apr 2017
After a false start with a system that didn't fit in the attic, we eventually arrived at an efficient and elegant solution. Might still need some small tweaks, but overall, very good. I'm very pleased!
Michele R.
Mar 2017
What a sham business! Comes out for a $100 diagnostic and never hear from them again. When we call to inquire, they simply state "I don't know. It was the technician who made the call." When we call Technician, he never answers his phone or returns call. I suppose Shenandoah is now a quick money-making scheme- collect a quick $100 and run. Very disappointed and angry and $100 poorer.
Response from Shenandoah Air Cond & Heating
"Mr and/or Ms [Member Name Removed]. We are extremely sorry that you feel like you were not taken care of by our technician(s). I have looked into this situation and found that we did not actually INSTALL this Mitsubishi system originally and another company that you had look at it could not help you-as it was supposed to be covered under warranty- which is when you then called us. We were in the process of trying to get the part you needed covered, since we did NOT do the installation, when you called our office on a Friday evening after 4 looking for answers. Unfortunately, the "after hours" technician on call for the weekend was not familiar with your situation and needed to obtain further information in order to get answers, but this was a Friday afternoon and we can't contact the mfr business office after office hours. When he returned your call Friday, you had already decided that you were not happy and requested we do not do anything further. I know this can be frustrating, but please understand that when it is not OUR installation/equipment it sometimes makes it difficult to process warranty coverages. We wish you the best in the future, and hope that you find a resolution for your system. Thank you"
Conley C.
Jan 2017
Bought a house here about 2 1/2 years ago which is heated by a heat pump which means it is not really ideal for this climate in the winter. Shenandoah has just done an excellent job in servicing, providing advice, and following up on loose ends. This is a real first class outfit. Run right. They understand the term "customer service."
MARY K.
Dec 2016
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Matthew F.
Oct 2016
They did a nice job, installed it as they said they would and cleaned up after themselves very nicely.
Shannon W.
Sep 2016
So thankful for these guys. My outdoor unit stopped working on Saturday afternoon on a 91 degree day. I was panicked and didn't know who to call, so I went onto Angie's list and called Shenandoah heating and air. They were in and answered my call, no answering machine. The front desk person was a little rude, but Travis called back around an hour later and came directly over, fixed the problem, and left me one happy camper with the ac running. From this point on, these are my go to peeps for my hearing and air!
Elaine K.
Aug 2016
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Jen P.
Aug 2016
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Michael G.
Jul 2016
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Toby D.
Jun 2016
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Melvin N.
Apr 2016
Shenandoah Air Cond & Heating has repaired our furnace. installed and serviced a whole house humidifier and installed a new furnace. We have always found them to be prompt, reliable, friendly and reasonably priced. No complaints whatsoever. If I could single out one employee for special kudos, it would be the head service technician, Chuck. Great guy who REALL knows his stuff.
Response from Shenandoah Air Cond & Heating
"Thank you so much for your continued business and your kind words. We appreciate you taking the time to share your experiences with Shenandoah! Please let us know if we can help you in a y way."
Joshua B.
Dec 2015
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Edward H.
Sep 2015
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Melody S.
Jun 2015
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TINA M.
May 2015
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Licensing
State Contractor License Requirements
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FAQ
Shenandoah Air Cond & Heating is currently rated 4.5 overall out of 5.
Shenandoah Air Cond & Heating accepts the following forms of payment: CreditCard
Yes, Shenandoah Air Cond & Heating offers free project estimates.
No, Shenandoah Air Cond & Heating does not offer eco-friendly accreditations.
No, Shenandoah Air Cond & Heating does not offer a senior discount.
Yes, Shenandoah Air Cond & Heating offers emergency services.
No, Shenandoah Air Cond & Heating does not offer warranties.