Blue Tie Appliance Guy

1st experience was good, 2nd time not good at all. Iâ  m out too much $ and still do not have a working stove. I am very disappointed in the lack of service & no return phone calls. I have been totally ignored after paying 1/2 up front for an incomplete service with little explanation.

I have used them before and was satisfied but my last transaction with Derek was less than stellar. He checked the dishwasher, ascertained the issue and ordered the part. When he returned he had ordered the wrong hose. He told us he would return the next day. We waited all day but he did not. We called and he said it was Friday. We waited all day Friday. We called and got another story. We fixed the machine ourselves with no refund on the labor and we had to use our own parts. It is ok if you make a mistake but it is unforgivable for a business not to rectify the mistake. I will NEVER call them again.

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They came and looked at my washer, but did not fix it., They didnâ t bring all of the tools needed to do the job and they were not sure what was wrong with it. We were running out of time because I had to go back to work that day. They told me they would go get what they needed and would come back another day. The following week, I called them numerous times and left messages and they didnâ t answer or return my calls to see when they could come back. I had to get another repairman to come and he had my washer fixed within minutes.

Very reasonable, friendly and knowledgeable. Fixed my problem in less then 30 minutes. If needed I definitely will use again.

Was awesome was a really small task they did not even bother to charge we and noe the item work fine..

On time, pleasant, knowledgeable.

Excellent service!!

I have called this company a couple times over last year asking for appliance advice in regards to repair vs. replacing. Also asked for different manufacturer's pros and cons. This company always gave me the advice free and honest and didn't make a dime doing so. I then told them that I would use them when or if I needed a repair. So, last week I had a stove that did need attention. We were given an estimate and advised to repair vs. replacing. So, I took that advice and ordered the part. They came next week right on time and repaired the stove and the charge was exactly as they had quoted us. Stove works fine and we are 100% pleased with this company. Very professional and knowledgeable. Not one negative word can be said during all the experiences. Thanks Blue Tie Guy!

Very professional

Fast scheduling, repairman came very next day within the time window they said. Was able to diagnose my in wall oven with what was wrong. He tested everything in the oven, come to find out it was the control board. It's an old oven, it's time was coming. Very nice, friendly, and appliance knowledgeable. HIGHLY RECOMMEND hiring them for anything appliance related!!!!

I don't know yet, he said the door had not closed properly. The frige had deforst itself the refrigerator is making a lot of noise, sounds like it is running all the time calling you Monday

The technician Ian was very professional and really knew his appliances. He offered advice on my washer that might come in handy down the road in recognizing potential problems. Would definitely call on Blue Tie again.

The technician was barely there for a 20 minutes, checked my dishwasher and left it worse than it was before, now I have to flip off the breaker to turn the whole machine down.

Very professional. They diagnosed the problem and had our oven working again. Reasonable price.

On time. Got the job done.

Showed up on time and repair was completed quickly

Beware!!!

effecient reliable and professional

The problem with them is they showed up to install a replacement compression and the tech was out of oxygen and they did not prioritize coming back to fix the appliance.

He called ahead and told me he was going to be able to arrive early... which was great! Diagnosed the problem with my washer, gave me the quote! I was very satisfied with the timely manner and price!

We hired Blue Tie to repair our dishwasher. Derrick and Ian came to diagnose the issue. He wanted 1/2 down and we paid $150 to his company on 01/11/2021. They ordered a part and Derrick came back to repair it. After 2 hrs, he reported that he could not remove the original part. He left, saying that he would *research* it and would call us back. He left our kitchen with the dishwasher pulled out and the hardware placed on the counter. He NEVER called back. After 2 weeks, we called and asked for our money to be returned. We have been given one excuse after another and to date (2/9/2021) we have not received a check from them. We have called several times and the receptionist takes our messages, but Derrick (the owner) has never returned our calls. We specifically asked when we originally called about our brand of dishwasher. DO NOT DO BUSINESS WITH THIS COMPANY. We are reporting them to the Attorney General of WV and the BBB. There is NO excuse for lying to customers and not returning calls.

Derrick and Mitchell removed my microwave-oven combo from wall to repair the microwave . It was completely dead and they discovered that the reset switch was off and it took care of the problem. They just reset it. Previously another company came out and saw that it was dead and was 15 years old so they didnâ t even take it out of the wall to check anything because it was too old and they couldnâ t get parts and I needed to replace the whole combo which was about $5000. I searched on line and could get parts. The Blue Tie men saved me a lot of money and they were very nice men. Blue Tie charged only the service call which was $69. Plus tax.

Blue Tie fixed my wall oven rapidly and competently. Another appliance repair firm had failed to fix the oven in three months of working with them, but Blue Tie was able to fix the oven even though several components had failed simultaneously.

Great service, exactly what we expected.