BOB & JANIE'S POOL SUPPLIES

The only thing I can say was we received prompt service at the beginning.  I called on May 17, and they came out on the morning of May 18.  When I called on the 17th, I requested a pool opening service, and was immediately scheduled for the next day.  I was told to expect a call between 9 and 10 in the morning.  I received the call right on time, letting me know exactly when they would show.  They were very punctual.

When they arrived, they looked at the supplies we already had (from the previous owner of the house).  They then got started on removing the pool cover and assembling the pool filter.  We thought they also were cleaning the pool, as one of them did a little bit of brushing while the other completed assembling the filter.  They also told us that within the next couple of days, all that would be left was a small amount of dirt on the bottom of the pool.  They talked with us throughout the process of setting things up and stated what they were doing, though along the way stated that they were not certain about several things (such as how often we needed to add the DE powder).  They also identified something we need to replace (a broken pole) and two things we need to purchase (a vacuum head and skim vac).  They were very friendly, but they did not leave us with a lot of confidence in their services.  Still, we made a stop at the shop later that day to buy the pole, vacuum head, and skim vac.

Unfortunately, it went down hill after that.  When we went to the pool two days later, we found the pool was filthy.  The bottom had a thick layer of dirt and dead worms.  With the vacuum, we were able to get a lot of it up, but a layer of dirt still sits there after 4 days, including 3 efforts to vacuum.  The first time we vacuumed, we learned we already had the skim vac - but the crew did not know what it was when they saw it; we immediately knew when we got home and compared it to the one we had just bought.  We also had a couple of other questions, so began doing some on-line research, after which we realized that the supplies they sold us (totaling almost $300) were not compatible with the Pool Frog system on our pool.

We are in the process of trying to work out some of these issues with the owner, but at this time, we would definitely not recommend using this company.  The owner is sincere and nice, as is his crew, but I am not sure that the crew is qualified for the services they are providing.

FINAL UPDATE:  The proprietor of this business has done nothing to resolve our concerns; to the contrary, he has disclaimed any responsibility for the services he failed to provide and the problems with the services that were provided.  He even hung up on us twice when we were talking on the phone and trying to resolve the problems.  We would strongly encourage everyone to avoid this business.

They really take care of you and it is a pleasure to buy from them. We did not really shop around because we like to support local and they are so great.