Kitchen & Bath Rx

"We want every job to be the best it can possibly be. When there are problems or work not to the customers satisfaction, we will always go back. We were never notified of problems on this job. A door had come in damaged and we went back out the next week to install it and were not asked to do anything else. If we were notified of problems and did not go back or failed a second time to correct anything that would be one thing, but I would ask any customer to call first before writing a bad review."

"This job was done in September, 2010. The job included all new granite countertops, new undermount stainless steel sink and faucet. The lazy susan was repaired, the glass in the wall cabinets was replaced and the existing base and wall cabinets were cleaned and polished. We added one new base cabinet to the island and refaced the existing cabinet. In 2011 the veneer cracked on the end of the island and we replaced it. In 2013 the customer called back and said the veneer was cracked again. The warranty was up on the product, but we agreed to replace the veneer. When the installers cut the veneer it was 1/4" from the floor. You needed to get to floor level to see it. The customer wanted it replaced again, but since it was out of warranty, we were unable to replace it a third time."

"The contract for this job was signed February 21, 2013 and the job was completed April 29, 2013. The customer called with a few concerns which we promptly went back and corrected. The customer sent us a note which we have in our file saying "Everybody's Happy--Thank you so much!!". The customer then hired us to do work in a second bathroom. One of the jobs was to change the valve in the tub. There was no access panel and no room to install one. To change the valve we needed to open up the fiberglass tub wall and then repair the whole. Since this was not on the contract we stopped work to wait for the customer to decide if they wanted to do this additional work. They asked us to do the work, but every time we tried to schedule the job they were either going to be out of town or a family member was ill. It was not until this spring that we finally were able to get into the second bathroom and complete the job. They did ask us while we were there to recaulk around the top of the window in the original bathroom."

"I am sad to hear that her experience was not great. When the one piece liner came in it was a very tight squeeze and the nick in the drywall was fixed promptly. With any job there is a possibility for a mishap, but we take care of any mistakes promptly. The caulking was replaced on the last day of the job, and the trim piece she is talking about was tricky, because her old trim did not match the new tub and she did not want to purchase more trim. There was a delay on the brushed nickel valves and did not want the to customer to go without any valves so we substituted. Sometimes things can take longer than expected on the vendor side of things. I know we came out and corrected any other mistakes and customer was happy. The price of her Liner came to $4245.00 which is much lower than the other "fitters." We have been installing Liners for over 8 years and take pride in our work."