Mountain State Heating & Cooling

Mountain State, owned by Freddie Tingler, has always been very good to me. Professional, courteous, and know what they are doing.

Mr. Tingler came right out when we called him, though he did not install our heating unit.   Our original dealer could not be contacted outside of office hours Monday - Friday 7 am - 4 pm, though he does advertise 24/7 service.  (According to other reviews on line and by word of mouth, this is not unusual, and we should not expect anything else from him.  He is  David Davis Heating A/C & Electric, Inc. of Elkins, WV.)
   Since Mr. Tingler  did not install the unit, he does not have the spare parts, and cannot get them until Monday morning, but has made arrangements to come back out at 9 AM and help us get the parts and make repairs for us ASAP.  
     Because the unit is still under warranty, he has advised us that he will not charge us for the parts, but we will have to pay labor.   And he has reduced his weekend service fee for us since he was unable to make repairs today and we have to struggle t try to keep enough heat in the house to keep pipes from freezing, as temps this weekend are to drop below zero.
   He was extremely courteous, very helpful and apologetic that he couldn't get the parts right away.   He certainly gives his company and excellent reputation.