If you're looking for the most detail oriented barber in Charleston, then look no further.    Just ask for OZ.    Does amazing work. 

My hair was supposed to be cut into a inverted bob. During my haircut I don't like to talk because I want the stylist focused. She never shut up! When the cut was over she styled it and tuned me to the mirror and asked how I liked it. I had to ask for a mirror to view the back, she didn't even offer. My hair was noticeably uneven by about 3 inches on one side. She proceeded to fix it and flat ironed it again. At this point I could tell she wasn't happy with me because the supervisor was near. Needless to say my hair was lopsided and I had a huge chunk on the left back side of my hair that only about 4 inches long while the rest of it was chin length. It was horrible. I actually went back to have her fix it again and it just made it worse. The place looks awesome and has a nice vibe but the service leaves a lot to be desired! I guess I should have know a stylist with a hat over her hair is a bad choice.

unknown

Their prices are average. They are professional and the service is good.

They did a very good job.

I called for an appointment and got one without any difficulty. In retrospect, that should have been a red flag as good salons/stylists are always in demand. I had some difficulty finding a nearby parking spot so I called to let them know I would be a few minutes late. (In fairness to this establishment, the parking problem was as much my issue as theirs, but it is another obstacle for those who might want to frequent this shop and who aren't already working downtown.)
When I arrived five minutes late, there was no one at the reception desk. I could see both stylists who were working at the time, and neither bothered to acknowledge my arrival or welcome me to the shop. After waiting for a couple of minutes, one of the stylists finished with his previous patron and greeted me. It turns out he was my stylist ("Oz"), and had I been on time, I would have ended up waiting about 10 minutes for him.
As stylists go, Oz was not at all communicative. That's not necessarily a bad thing, but I'm used to stylists making some small talk with their patrons. He seemed to take his time with the haircut, but he did almost the entire process with clippers rather than scissors -- something I haven't often experienced. He also managed to nip my ear with the clippers and draw blood -- another unique experience. He acknowledged his mistake indirectly ("Did I get you?") but he did not apologize or do anything to treat the nick.
The haircut was followed by a shampoo and hot towel to the face. That was pleasant enough, although in my experience, it is unusual to get a shampoo after the cut. He cleaned up my neck with a straight razor and hot lather. Again, that was a pleasant experience.
When our session wrapped up, I handed him $30 for a $23 haircut, and Oz had the audacity to ask if I wanted change back. Is he accustomed to getting tips of 30% when he cuts the ear of his patrons? That was pretty much the last straw for me. It might turn out to be a decent haircut, but the experience wasn't what I was expecting. The stylists were both wearing t-shirts and jeans, so neither of them looked particularly stylish. The shop seemed drab and lifeless. No music. Just the movie "Spaceballs" on TV with closed captioning and the stylists debating about whose turn it was to answer the phone.
Maybe I caught the shop on a bad day, but I don't think I'll return. The "experience" wasn't worth the effort of getting there and finding a parking place. At $23 per cut, I expect something better.

I was looking for a new barber since my long standing barber has been
ill. I was very pleased with the hair cut, especially for the first
time. It might even have been the best cut I have ever had. I will be
going back, even though the price is almost double what I used to pay.

The salon decor is incredible, you feel like you have walked into a salon in L.A. or NYC. It is very cool, and all the people working there give top notch customer service. Definitely not one of those multi-chair, crowded, noisy beauty salons. This place is all about the experience.

I have been going to Tops Off since it was opened and never had a bad experience. The stylist are professional but not too stuffy, they make you feel relaxed. All clients are remembered and greeted by name every time they come back and the prices are well below most high end salons. It also helps that you get complimentary beverages--alcoholic and nonalcoholic. I would recommend it to anyone!