First, very professional and upfront with regard to selection of carpet that fit our needs from a $$ and application standpoint. Did not pressure or push us in one direction or another. After making our selection, we had to change the install date twice and both times they accommodated without hesitation. Finally, carpet was installed with NO Problems and LOOKS Great. Also NO Hidden Cost! We will definitely use them again if the opportunity arises. Again, the sales associate we dealt with was great.