suddenlink internet service
Services we offer
Business & dedicated internet, ethernet, managed firewall, managed vpn, phone features, pri voice, unlimited phone & tv., web hosting
Number of Stars | Image of Distribution | Number of Ratings |
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29% | ||
64% | ||
7% | ||
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In terms of reliability, there have been the occasional outages, but the service is generally reliable. The cost for television and Internet per month is pretty steep, with my monthly bill coming in at about $140.00. However, I do have to give Suddenlink the highest marks for customer service. Whenever I have had to deal with them on the phone, their reps have always been extremely professional, friendly and helpful, and on the several occasions I have had to have a technician come to the house, they have been fantastic. I would love to see their process come down a little, but the customer service is great.
On 9/3, the technician ran late but did arrive and installed internet (which works great) and phone service (but could only provide one telephone active jack, instead of throughout the house). Supposedly he wired up the TV, but when I turned it on to watch collage football, all I got was snow. Wondering what was going on, I eventually wiggled the connector cord, and the signal went in and out. Whether it is a bad connector cord or what is still in question. I called immediately on 9/3 and they could not send out a tech to fix it until 9/11, giving me a 2-4 p.m. arrival time for the tech.
Today (9/11), I left work to be here and was here at 12:30 pm in case they showed up early. When it reached near 4 p.m., I called and they said he was running late and would be here by 5. A little after 5 I called again, and they said he was running late again and would be here by 6. It is now after 6 p.m. and no tech! I called again, and NOW I am told he will arrive between 6-7 p.m. This is ridiculous. Poor service to string out the customers like this....and they call me a "VIP Customer?" If I treated a VIP customer like this, I would be fired.
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