Default business cover photo

suddenlink internet service

Services we offer

Business & dedicated internet, ethernet, managed firewall, managed vpn, phone features, pri voice, unlimited phone & tv., web hosting

Reviews
4.214 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
64%
3
7%
2
0%
1
0%
Showing 1-14 of 14 reviews
Allen A.
Jan 2018
5.0
Yes, I recommend this pro
$138
Excellent.

Julie L.
Oct 2015
4.0
Yes, I recommend this pro
unknown

MICHAEL B.
May 2015
5.0
Yes, I recommend this pro
If you have a problem, they are prompt about it. Their prices are kind of high.

Ryan B.
Mar 2015
5.0
Yes, I recommend this pro
$130
We've been using them for a year. They have good service and we've had no problems in the past year!

Phil P.
Jul 2014
4.0
Yes, I recommend this pro
Suddenlink has poor quality copper connections and node servers in our area (Charleston, WV).  Frequent episodes of very poor signal-to-noise.  Frequent dropouts.   Any minor storm causes a re-set of the local node - and failure of our service.  But, with their monopoly... we're stuck.

Dan M.
Jun 2014
4.0
Yes, I recommend this pro
$140

In terms of reliability, there have been the occasional outages, but the service is generally reliable.  The cost for television and Internet per month is pretty steep, with my monthly bill coming in at about $140.00.  However, I do have to give Suddenlink the highest marks for customer service.  Whenever I have had to deal with them on the phone, their reps have always been extremely professional, friendly and helpful, and on the several occasions I have had to have a technician come to the house, they have been fantastic. I would love to see their process come down a little, but the customer service is great.



Ellen Z.
Jun 2014
4.0
Yes, I recommend this pro
It went good had to rewire the cable from the outside 0f the house to the inside, the job  went well.

Vicki H.
Jun 2014
4.0
Yes, I recommend this pro
$99
Arrived promptly and very professional.  Additional work needed to finish job and completed in a timely manner.  Very personable employee.

Shawn T.
Nov 2013
3.0
Yes, I recommend this pro
Overall, I would not use Suddenlink if there was a choice other than Frontier. Internet, phone, and cable are unreliable.

Forrest P.
Sep 2013
4.0
It has been a fiasco of terrible customer and technical service.  We were to get new service on 9/2.  They showed up in August while we were on vacation -- which meant they cancelled our entire order.  We had to go back and re-order everything.
On 9/3, the technician ran late but did arrive and installed internet (which works great) and phone service (but could only provide one telephone active jack, instead of throughout the house).  Supposedly he wired up the TV, but when I turned it on to watch collage football, all I got was snow.  Wondering what was going on, I eventually wiggled the connector cord, and the signal went in and out.  Whether it is a bad connector cord or what is still in question.  I called immediately on 9/3 and they could not send out a tech to fix it until 9/11, giving me a 2-4 p.m. arrival time for the tech.
Today (9/11), I left work to be here and was here at 12:30 pm in case they showed up early.  When it reached near 4 p.m., I called and they said he was running late and would be here by 5.  A little after 5 I called again, and they said he was running late again and would be here by 6.  It is now after 6 p.m. and no tech!  I called again, and NOW I am told he will arrive between 6-7 p.m.  This is ridiculous.  Poor service to string out the customers like this....and they call me a "VIP Customer?"  If I treated a VIP customer like this, I would be fired.

Linda H.
Jun 2012
5.0
Yes, I recommend this pro
$155
The service from them has been excellent. I have had several occasions when I had to call with questions or help, and they have always been very, very polite, and thankfully, they are from here, I am not calling India. If I call them with a problem, they are gonna be here within a day or two. I have used them quite a number of times.

Amy U.
Jun 2012
4.0
Yes, I recommend this pro
$190
They were the only people around to provide the service, so we went with them.

Jewell L.
May 2012
4.0
Yes, I recommend this pro
$120
They had a better price then what I was paying before. I think it is the best service that we have around here.

Suzanne F.
Mar 2012
4.0
Yes, I recommend this pro
$40
I started with them last April.  I don't have a land line, and the cable is paid through the complex.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

suddenlink internet service is currently rated 4.2 overall out of 5.

No, suddenlink internet service does not offer free project estimates.

No, suddenlink internet service does not offer eco-friendly accreditations.

No, suddenlink internet service does not offer a senior discount.

No, suddenlink internet service does not offer emergency services.

No, suddenlink internet service does not offer warranties.