MAIDS TO PERFECTION-CHARLESTON

I am very happy with the service provided and I would recommend Maid to Perfection highly for your cleaning needs.

I have had these ladies cleaning for many years. They are wonderful

They performed an estimate for how long the cleaning would take, then they did not clean two rooms that were to be cleaned, because they had not budgeted enough time.

See above.

Mary Beth has always been very helpful and professional in explaining the service and coordinating the appointments. Sometimes they are busy and you need to schedule out a couple of weeks in advance. The pricing is done by the hour and she sends teams of two or three people, depending on what needs to be done. Mary Beth has you make a list of the items you want done, in priority order. They will work for the agreed amount of time, following the order on the priority list. Sometimes it seems like they are taking a long time, but then as you watch, you realize they are doing a lot of things I never would have thought to do. For example, in the kitchen, she was cleaning the kick plate under the cabinets! The cleaners are professional, and detail oriented. Sometimes I notice little spots missed, but overall, they do an excellent job. I had used other services in this area. The price is a bit lower and the quality is better than the other service I tried. The price is higher than I am accustomed to in Arizona, but this company is bonded and insured, so I'm sure there are expenses associated with that. After this good experience, I have them scheduled for every other week.

Excellent job

The ladies arrived on time and worked very hard, no complaints about the state of the home, and did a great job.

They use to clean my house and then the owner, he went off. I don't know what his problem is. He has not been able to get on. It was 2 weeks ago, Saturday, that I received a letter from them. It's just a white sheet of paper, no letter head and they told me that they were no longer going to come and clean the house because they couldn't fit me into their schedule. They're with me at least 2 years. The letter also was not signed.  I've been pleased 99 percent of the time with the work that the ladies, but I don't even remember the first time, it was months ago,  that I called and said that the ladies, not done a very good job that day. Then 4 weeks ago now, I left a note for the ladies about cleaning here in the house. It was right before they were to come, the always come every other Tuesday, that I received this letter. So it was a Saturday and they were closed. So I called Monday and talked with the owner of the franchise, Garlin. He was very polite on the phone. I am physically disabled to clean my house so I have several autoimmune illnesses and arthritis. I told Garlin this and I said I won't complain again, and he said he want me to complain if were not doing the work properly. But then, he tells me I have complained twice and that he just felt they couldn't clean my expectations. I was getting mixed messages there. I talked with him a couple more times and I could not convince him to restart the service because I really needed him. Then one day, I called, and I talked to Marybeth. She's the one that coordinates the schedule. After 5 minutes she came to the phone and told me that she will call back later. She did not call back that day or the next. She tried to help me though but Garlin, he wants to kmnow who's not doing good work and then they stopped cleaning the house because I complained twice in a year. It's mainly the owner of the franchise that I am complaining about. They come every other week. They would vacuum and dust, mopped the bathroom floor and the kitchen floor. I always got a phone call from Marybeth a day before. They'll call on Monday, at what time the ladies would be coming and if the cleaning ladies is running late, I would get a call to get that information. There was not a problem with punctuality at all. I would like to use them again because they did a very good work but Garlin just totally refuses to understand the problem.

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House always looks clean after their visits.  Occasionally we have to remind them not to do things that should be self evident but they always respond well and correct themselves. Overall I am quite happy with our arrangement.

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