AutoServ

The car lasted one week before I had to have it towed to another shop and have everything completely reworked except the heads. The guys at the desk are very friendly but that was the only highlight of the experience. It cost me another $2500 at another shop and since not one issue. Save your money and go somewhere else

I didn't like spending money on it. It did take a little longer than I thought it should have. All in all it wasn't horrible.

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One minor call back was taken care of quickly.

I called Justin on a Thursday afternoon around 1PM and he was very helpful in getting both my wife's Mini-van and my sedan in and out without any problems. He and the staff were very professional and like last (first time) they were able to do the inspection in minimal time and for a great price. ($10 each for my 2011 van and 2013 car).
***** Great Service *****

Upon arrival, Justin at the desk was cordial and professional.
I then attempted to explain my car's issues:
- My Air Conditioner nob on the dash, in a certain position, would loudly click repeatedly until I moved the nob off that particular position. I asked Justin if he'd like me to show him, he refused. I explicitly described the nob position that lead to the clicking. I noticed he took no note of the position of the nob I clearly defined for him.
- My A/C was leaking, somewhere, and needed that fixed.
Justin promptly dismissed the clicking as "part of the A/C issue; if we fix the A/C and freon the clicking won't happen". I didn't appreciate the point being dismissed.
- My oil light would flicker on, only when the engine is hot, only when sitting in idle. I said I wanted a simple fix for this one, like a tweak on the idle. The car is 10 years old (low mileage) and we had twice gone for an oil change in the last 6 months to fix this, I didn't want to spend a ton of money on it.
Justin stared at me with a look I didn't like - condescending - like I was crazy. I said, "You're looking at me like I have three heads, and last I checked I don't have three heads and I'm not speaking Greek, so...?" He then launched into a diatribe - with a tone I didn't like - about how he couldn't change the idle without messing up the computer, how he wouldn't do that, and how it probably had something to do with the oil filter or the oil sensor...
That's all fine in concept, but he could have done this FAR more kindly, and without being rude and condescending to me.
I waved my hand in the air to stop his tone of arguing at me and said, "You guys are the professionals, I trust you will look at it and tell me what you find. Please call me with the estimate."
Justin promised he'd have someone call the next morning, when the lead tech would take a look at it.
By 1pm, no call. I called asking for an update. I got my update, the lead tech was almost finished and would call me back "shortly" with my estimate.
By 6:30pm, again, no call. I called again, and asked for an update. The frustrated man on the phone said I had called just after closing. I said, "Yes, but I was promised I'd be called with an update, and I was not. So I'm following up to get that information."
I got the update. The A/C had 2 leaky O-Rings which would be replaced. The charge of the rings, labor, recharging the freon and replacing the oil switch / sensor would cost around $490. I authorized up to $500, understanding that my originally-reported THREE issues would be resolved. I was told I'd be called the next morning for pickup.
As per usual, I got no call-back. I called around 1pm; I was told it would be finished in the afternoon.
I got a call around 4 and went to pick up my vehicle for a total of just over $501. I paid my $501, got my keys and went to look at my car.
As SOON as I put the key in the ignition - the clicking was loudly audible. I ran back into the shop. "We didn't hear any clicking, we checked." I said, "I just turned the ignition key - I even didn't touch the A/C." "Well we didn't hear it." (Honestly, I don't care about the past - it's clicking again - Right Now.) "Come Listen!" I said, frustrated. "Hold on, the lead tech is going now to see it."
Fine.
I joined Jim at my car, who told me, "Oh, I hear it now. I didn't hear it before." I said, "I gave explicit instruction about the dial position and asked you guys to check it out. This is a consistent issue. I wish you had noted the dial positions as I asked." Jim deflected, which was fine, and said, "It's probably an actuator. I will need to see if we can even get that part. Then we'll have to take the dashboard apart to find and fix it."
"Wait a minute," I said, "How will that work? I just paid $500 under the understanding THREE ISSUES would be fixed. Is that going to cost me more money now?"
"Well it's a Different issue," Jim replied.
I get it. New part, new labor - new estimate. For $600, by the way.
But I'm irritated. If Justin had not dismissed my issue in the first place, they would have noticed this at the time of estimate as I asked. If they paid attention and found the clicking as I had asked them to, I would have gotten the correct quote the first time around. I then would have chosen another mechanic, who offered to replace the entire system for $1K.
Now, I have to pay a total of OVER $1K if I want this fixed COMPLETELY, and it won't get me a whole new system.
I'm irritated that I was lead to believe I would get 3 items REPAIRED - then only got 2 items repaired for the (very expensive) cost of $500. I'm irritated that they now want $600 more for a repair that they refused to even acknowledge existed in the first place.
And most importantly - I didn't appreciate the way these people - and especially Justin - treated me as a woman.
- I was talked to condescendingly.
- My issues were dismissed, twice.
- I was promised return calls - 3 times - that didn't happen.
I want mechanics who treat me like a person, not like a crazy person.
I also want mechanics who do what they say they will do.
I do NOT recommend these guys - and especially I caution any woman to avoid this place and find another mechanic.
I will.

All went well. We took the car in for annual safety inspection, oil change, and to look into a noise in the front of the car. By the end of the day they had diagnosed the problem and phoned us to give the quote. Justin emailed a copy of the work order so that we would closely look at what repairs needed to be made. The work was performed the following day. After picking the car up, the engine light came on again. The following Monday, we returned the car to inquire about the engine light. Apparently there was an over sight.on the previous Friday. They quickly made the needed correction and had the car ready by the end of the day. We will gladly return for all repairs on our vehicles.

Very pleased with service. I showed up for a tire that I ordered through them. When they brought in my vehicle to replace the tire, they did a courtesy inspection at the same time. They pointed out that my transmission fluid was pretty dark and should be flushed. I didn't even realize that I was supposed to flush my trans... Thankfully they did and they were nice enough to tell me when next it needs to be done as well (every 35-45k miles).

I will certainly return.

We have two older vehicles, one is 8 years old and the other is 12. Making repairs that extend the life without throwing money down the drain is important to us. There comes a time when a vehicle is no longer worth the repair cost to keep running, and I trust this business to help us decide when that point comes.
We have used AutoServ over a dozen times in the two years we have been in the area. The staff, both the mechanics and front desk, and owner are always kind, polite, and professional. Estimates are timely and work performed rarely exceeds them. (This has happened once that I can remember and the difference was advised before the work was done, and then agreed upon.) Repairs are done quickly, and accurately. Issues with the vehicle are answered comprehensively so that they are understood. If parts need to be ordered, they usually arrive that day or the next, and we usually have use of our vehicle the same day or next.

I feel the cost of diagnosis was was way over priced. The defective sensors showed up immediately by the error codes. They charged me about $500 for this diagnosis. The sensors were also the very high end of OEM prices available.
Additionally a week after the work, I noticed they forgot to install the shroud that fits on the engine. I called them and luckily they stll had it. They installed free. However it was smeared with grease.
I believe they are competent, and were very polite. However they are pricey.

Autoserv was very courteous and professional. Their tire prices were a bit higher than I expected to pay but they provide quality and prompt service. Three weeks after the tires were put on, I had a problem filling my gas tank and then the check engine light came on for a gas sensor problem. I brought the truck back to Autoserv and they discovered they had crimped an air hose back when the tires were put on. Even though it was an inconvenience to have to bring the truck back again, Autoserv owned up that they caused the problem and fixed it for free. Their honesty was greatly appreciated.

Convenient hours on Saturday morning for state inspection without an appointment - first come first served.
I will be back for more substantial work in the future.

the experience was just excellent

Very professional! I'm pleased and will return.

Both of my vehicles needed state vehicle inspections. I walked in without any kind of appointment. The desk manager was very friendly, quickly took down my information, and got my cars in line for service. They let me know what the car needed to pass inspection, performed the work for a fair price, and had me on my way in about an hour. Everyone was very up front, and I didn't get the feeling that the shop was trying to justify un-needed work on my vehicle. Highly recommended.

I believe that the service people were honest, and did keep me informed about what was going on. However, i do fault them on my having to prod them by calling them, and i even went there one time to find out the status. On previous trips, i also had to call to find out the status of repairs.

They are nice and professional. They always call before making changes. They are a little pricey but I do not feel they make unnecessary updates. I have been going there for 2 years.

I recently moved here and needed a mechanic asap for an engine noise my mother's car was making. We needed to know if the car was safe for her to drive home two hours away. I contacted Matt at Autoserv and we got it seen right away. They found a heat shield that had come loose and fixed it. They also noted the drive belts were dry rotted and the brakes were thin, but that it should be okay for the trip home. They were all friendly quick and professional. This is a situation where my mother could have easily been taken advantage of by any disreputable mechanic, but she was treated as well as a long-time customer would be.
I'll use Autoserv in the future and my mother is thinking about getting the recommended maintenance done when she's back in town. Angie's list shines in situations like these! Without it, we would have just had to pick a mechanic out of the phone book.

Have been a customer for many years with numerous vehicles. They are honest and do not try to sell items or services that are not needed. Always has been great quality work.

They were relatively stress-free and I liked that. It was fine. I got in and I got out. They took care of me. I did not even have an appointment. I walked in off the street and they were able to handle the job. My experience with them was somewhat limited but I would grade them highly on the experience that I had.

This was my first time purchasing tires online (from Tirerack.com). Autoserve is one of their approved local installers for the Eastern Panhandle area.

I was quoted a price online for the installation prior to purchasing the tires and had them shipped directly to Autoserv. The tires arrived at the garage within 2-3 days of ordering and were quickly installed for the quoted price. I also had them do a front end alignment.

No problems with the transaction. After almost a year, no problems with the tires.

Things I would do differently - I did not ask for, and AutoServe did not suggest, new valve stems for the tires. I have not had any problems with the old valve stems so far, but I've usually gotten them with new tires in the past since other garages either automatically included them in the price, or suggested that they be added.

When the Check Engine light turns on, one can never be sure exactly what is wrong as it could be a myriad of different problems. I dropped the truck off early in the morning using the drop box for the key. The mechanics checked out the vehicle and the service manager, Matt, called me at 9:30am that day. He gave me the information and once I gave the "go ahead", he got the repair started. The parts were available later that same day. Matt called me around 4:00pm to let me know the work was complete. I picked the truck up at 6:00pm and it ran nicely, with no "Check Engine" light. I have subsequently driven another 300 miles and so far, so good. I found that this shop holds to their estimates very well, performs good work, and they leave the vehicle clean when they are done. This was the second service in two weeks with the same shop, and they have performed very well both times.

They estimated the job accurately and charged only what they estimated. The service took 2 days as they needed to order the parts. The work appears to be of high quality (but it's only one week later). The service desk person was polite and professional. The only complaint I have is that they failed to call me to tell me it was ready. I needed to call them. A minor point. However, the service desk person stayed late, after closing, by about 15 minutes to give me enough time to get there, pay them and pick up the truck. Excellent service.