ZZ AUTO SERVICE CENTER LLC

I have taken my car to ZZ Auto Service Center for several repairs before I found out that I was being over charged for every repair that I had done. Come to find out that when I took my car to another mechanic in Martinsburg, WV. I was charged less than half the cost that ZZ Auto was going to charge me. I used ZZ Auto for six major repairs, so they say, before I started getting second opinions. Once I got second opinions on historical repairs, I had done by ZZ Auto I found out that they had been charging me double on every repair I had ever done by ZZ Auto Service Center. Before you used ZZ Auto, get another opinion. This shop continues to do a half way job just so you have to come back and get charged for the same thing they repaired before. They informed me that my rear brakes needed to be done and recommended that I do both rear brakes at the same time. I informed them to go ahead to do both of them. That was on November 26, 2018. On January 2, 2019 I had to take my car back for the same problem as before, rear brakes. I told them that I just had them done and they informed me that the calipers had to be replace along with the pads and rotor they replaced 30 days prior and they wanted another $500.00. I took the car to another mechanic and he informed me that only on side of the rear brakes had been done and not both as ZZ Auto Service Center was paid for earlier. Don’t use this company!!!!

I will NEVER take my business back to ZZ Auto. I took my 2012 Chevy Cruze in for a coolant leak, was clearly overcharged (the invoice clearly shows that they overcharged me because the individual charges do not add up to the total), and the leak still wasn't fixed. While my car was being serviced, my quoted price mysteriously kept increasing even though no additional work was being done to it, and they said it was because they forgot to include a diagnosis fee. When I went to pick it up, the total changed AGAIN. The owner said that he would do me a favor and knock off the $80 diagnosis fee, and still give me the cash discount, however the invoice shows I didn't get a cash discount at all when you add everything up and was only given a $40 break for the diagnosis fee. Additionally, while my car was being serviced, I received a call from them saying that I was severely overdue on an oil change, spark plugs, spark plug wires, air filter and cabin air filter, tire rotation, and fuel induction. I knew right away that was a LIE because my husband just changed my oil, air filter, and spark plugs only 4 months ago and it hasn't been more than 4,000 miles since my last oil change (I use partial synthetic). They told me the additional stuff that I was severely overdue on was needed to prevent the coolant leak from happening again. Again, LIES. How do spark plugs affect a coolant leak??! The estimate they gave me to have the routine maintenance done was $700. Thank God I declined. But they obviously were dishonest and tried to take advantage of me. Not to mention tried to overcharge. When we took it back to have the leak repaired, the owner was very rude with us and made it seem as if we were lying about the leak and about my husband just replacing the air filter. We told them to show us the air filter (we stood right beside them in the garage as they did it) and they admitted that it was a brand new air filter. The oil was also clean, and the tread on my tires is still great because I still have my winter tires on. They applied a pressurized system to the coolant reservoir to show any leaks, and it clearly leaked because they failed to tighten a clamp on a hose. We asked the technician how long it actually took him to work on my car, and he said about 3 hours, yet we were charged for over 6 hours of labor. And every part they used for the repair was listed at ridiculously high prices. We even researched those parts to see what the going rate was for each. When it was all said and done, the owner was still very rude and refused to give any kind of refund. They describe themselves on their website as differentiating from their competition by providing "fast, quality and most importantly HONEST WORK" yet they are far from it. Again, I will never go back to ZZ Auto. Not even for a simple state inspection.

My experience overall went very well. The staff was friendly and professional. They allow pre-scheduled appointments. The pricing was reasonable. I would highly recommend them to others.