Small Solutions LLC
About us
Small Solutions LLC has proudly served homeowners and businesses while maintaining the reputation for impeccable technical skills in air conditioning, heating, and air quality systems. Built on a foundation of maintaining the most knowledgeable technical staff with trust certification, random drug testing, national background verifications and driver’s license checks. Our mission is to grow through establishing long term relationships with our customers. We achieve this through service agreements, which help our customers save energy, get preferential discounts, and prevent breakdowns. By hiring the best qualified people in the industry, we have created a professional team that provides unmatched value to our clients. Our team is also committed to our mission, establishing and maintaining long term relationships with clients and delivering permanent cost effective solutions that also allow energy savings to the comfort levels of their homes or businesses.
Business highlights
Emergency services offered
16 years of experience
Services we offer
Heating & air conditioning installation. Heat pumps. High velocity systems. Duct cleaning. Mini split systems. Furnaces. Boilers. Radiant heat flooring. Geothermal.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.621 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 14% | ||
| 5% | ||
| 5% | ||
| 0% |
Showing 1-21 of 21 reviews
Charles G.
Nov 2017
They provided quick service to diagnose my issue (unit not cooling). They added R-410A plus a dye to identify the point of leakage which turned out to be an evaporator coil. I thought the techs were competent and don't have an issue with the work however I'm really unhappy with the price increase in the R-410A between the 1st & 2nd services. The price was $45/lb the 1st time and it increased to $65/lb the 2nd time - a 44.4% increase. R-410A sells for around $6/lb on Amazon. The $45/lb is not out of line with what HVAC companies charge but the $65/lb is. I called several times and they promised to have the owner call me back to discuss - however that call never happened. My low rating is due to the price increase and the non response of the owner.
Daniel S.
Aug 2017
Service was excellent! Our air conditioner stopped working in August and my wife was 37 weeks pregnant. I contacted Small Solutions LLC and spoke to Dillon (the owner). He came out himself the very next morning bright and early to make sure that our air conditioner got fixed. We were thrilled!! Dillon knew exactly what he was doing and had the issue fixed in 10 mins.
Brian G.
Apr 2017
The technician was great and had us up and running the first day and came back after getting parts the next day.
Amy M.
Aug 2015
We cannot rave enough about the service we received from Small Solutions. We had gotten 5 independent bids of which one was an overwhelmingly ridiculous $27k, thankfully, and by a LANDSLIDE, Small Solutions beat that price. When Dylan came out to do the estimate, he took his time, answered any and all questions, and carefully took measurements to ensure accurate results. (We were impressed with this because 2 of the other estimates we received never bothered to actually observe the heat pump in the attic and one didn't even leave the driveway...gave the estimate from his truck seat)
When we decided to definitely go with Small Solutions, they scheduled us for two days later, and arrived to get started early. The crew was extremely courteous and respectful. When they first arrived, my son was still asleep, but they took excessive care to not wake him, which I thought was incredibly thoughtful. They appeared to work well together as a team, even though they each had their own part of the job to do. They worked efficiently and professionally and my family never felt uncomfortable with them in our home. And, as any pet owner can understand my appreciation of this: they were nice to my dogs too.
Small Solutions was recommended to us by a friend of our family, and now the Small Solutions crew will be recommended by us to other friends.
When we decided to definitely go with Small Solutions, they scheduled us for two days later, and arrived to get started early. The crew was extremely courteous and respectful. When they first arrived, my son was still asleep, but they took excessive care to not wake him, which I thought was incredibly thoughtful. They appeared to work well together as a team, even though they each had their own part of the job to do. They worked efficiently and professionally and my family never felt uncomfortable with them in our home. And, as any pet owner can understand my appreciation of this: they were nice to my dogs too.
Small Solutions was recommended to us by a friend of our family, and now the Small Solutions crew will be recommended by us to other friends.
Ken L.
Jun 2015
Small Solutions provided a timely service to refill my freon.
However, I had to call every day for nearly two weeks for Mr Dylan Small, owner, to respond to my request to replace the indoor coil. I finally told the receptionist that I would move on to another company but that I needed the installation paperwork and warranty info to pursue another contractor. I then said that I would rate their company appropriately on Angie's List and Home Advisor.
After passing that along, I finally received a call from Mr. Small saying he was sorry but had pressing family responsibilities and that I would need to find another HVAC contractor. He did fedex the paperwork to me and agree that he would wave the $250 charge to recharge the freon. Mr Small also said he would send a list of Rheem Contractors for follow-up. However he never sent the less.
However, I had to call every day for nearly two weeks for Mr Dylan Small, owner, to respond to my request to replace the indoor coil. I finally told the receptionist that I would move on to another company but that I needed the installation paperwork and warranty info to pursue another contractor. I then said that I would rate their company appropriately on Angie's List and Home Advisor.
After passing that along, I finally received a call from Mr. Small saying he was sorry but had pressing family responsibilities and that I would need to find another HVAC contractor. He did fedex the paperwork to me and agree that he would wave the $250 charge to recharge the freon. Mr Small also said he would send a list of Rheem Contractors for follow-up. However he never sent the less.
Response from Small Solutions LLC
"My most sincere apologies, I had a death to deal with. I tried to help you and got your tenant up and running. I never asked for a credit or payment, we just took care of it. My small family run company hired a temp to answer the phones opposed to closing the doors for two weeks. Please consider what I spent in labor, materials and Fedexing you the info over from the other company who installed the unit. I got stuck in the middle, still helped you. And I was left with a black eye. I would of rather you left no response at all than treat us this way. I am new to angles list and don't know if you can change you rating or remove it. But that would be nice, remember we gave to you, never took anything from you. Thank you Dylan"
Heather J.
Aug 2014
They were on time and did a good job of explaining how the air conditioning works. I did not have any issues with them.
Rosser C.
Aug 2013
Work plan was reviewed with me by installers and the installation was completed in 2 half days. The workmen were courteous and open to questions. The job was done in the most professional manner. Office staff later checked to be certain that I was completely satisfied and a system check was done the following season.
Leigh B.
Jun 2013
The rep arrived 30 minutes late for the appointment. Once here, he quickly checked both upstairs and downstairs HVAC systems and determined the refrigerant level to be low, adding 2 lbs to the existing level. The rep stated that he was only supposed to check one system and provided the check of the other for free. The price for the refrigerant seems to be the going rate in the area (about $110/lb). The estimate to trace for a refrigerant leak was $800 (understand it could take a few hours to find the leak). Overall it was a good visit, I just didn't feel like it was a super value for what we spent.
Response from Small Solutions LLC
"Good Morning (member name removed)! We are sorry to hear about your experience but would like you to know that we are under new ownership and hope that if you were to ever need anything you would call us and give us a chance to show you that we are a great company and strive hard to do whatever we can to make our customers happy! Thank you and have a great day!!"
Daniel D.
Jun 2013
I found Lou Who through Angie's list several years ago and got my present air conditioner. The first air conditioner I got ended up being a manufacturer "lemon." However Lou Who stayed with me and got the machine replaced without cost (except the freon). I have continued to use them since for service since and have gotten good results. They have been professional and their techs have gone out of the way to explain options to me.
Judy B.
Jun 2013
I called on Wednesday morning and they were able to send someone Thursday morning first thing (no one was going to be home Wednesday afternoon). The service man was prompt, even a little early, and got right down to business. The entire service took about 20-25 minutes. I wasn't sure what to expect for the cost so it seemed a bit high to me but I had seen good reviews for this company and needed something done right away.
David B.
May 2013
I use Lou Who every year for annual maintenance on my HVAC system. The spring HVAC check at $79.95 is a good deal compared to some of the other companies out there. This year my system needed a pound of freon added to it which was rather expensive ($150 for a pound of freon and $90 for the labor). The technicians have always been more casual than other service providers, and more than once I've head them on the phone with their office discussing company politics or issues. Overall I'd recommend.
Response from Small Solutions LLC
"Good Morning[Member's name removed] ! I am sorry about your costly bill, but i wanted to let you know that we are now under new ownership and would like for you to give us a call if you ever need anything!! We charge $85 for a Spring/Fall maintenance, $85 per pound of freon and the labor is included in the original price!! Please feel free to give us a call and let us know if there is ever anything we can help you with!!"
Roy D.
Apr 2013
The blower went out on my central Hand A unit so no warm or cold air would circulate. The tech arrived - confirmed that I had a bad blower motor and ordered the replacement from carrier. He arrived back on site the next day, installed the new motor, and tested the system.
The final price charged was almost exactly equal to the estimate given. The tech was extremely polite and knowledgable.
The final price charged was almost exactly equal to the estimate given. The tech was extremely polite and knowledgable.
Charles V.
Mar 2013
Two technicians came and installed the system. It took about 7 hours including lunch. The morning after the installation the system seemed to have a problem, The system did not heat nor cool. However Lou Who followed up promptly and sent a senior technician who fixed the problem. Apparently a switch was not set correctly. The heating part of the system works good now although weather was to cold to give us a chance to check the cooling function of the system.
Lisa A.
Mar 2013
The crew did an efficient and professional job of moving the duct work in my basement from one side of a support beam to the other side. It took some creative thinking to make it work and they did it! Great job and will definitely use them again!
John I.
Mar 2013
Prompt, efficient, and courteous. I have used them twice, and both times, I've found them to be capable in addressing the issues with my heat pump and AC units. On the last visit, I was sure I needed a new system, and I even told the technician I guessed as much. He had free reign to sell me a new unit, and I wouldn't have complained or known the difference. Instead, he came back with a diagnosis of an issue for an $80 part that he had a spare for in his truck. An hour later, the house was chilling again. These are good people with solid skills, and I've recommended them to friends who have been similarly happy with their work (including one who can do AC work himself but doesn't have the time to do so).
CHRISTINA H.
Jan 2013
They are responsive, cost effective, and their estimate was a third less than the others.
Tracy B.
Nov 2012
From Kevin coming out to give us and estimate and all the work that Issac did in the house, which wasn't easy between the almost nonexistent attic to the thick floor downstairs, to the final last fewvet covers these guys are great all the way through. They were very concerned with waking me up (I work nights) even though I told them I could sleep through anything to dealing with my two overly friendly dogs they were great.
Vicki O.
Apr 2012
The owner of Lou Who visited our house and gave us an estimate on the project, after talking with us about our desires and expectations. The estimate was received promptly (unlike some others who bid on the project). Upon signing the contract, they advised us when work would start--it was a reasonable length of time. They started the project on time and completed it on time as well. The workers were courteous, friendly, and professional. They cleaned up after themselves every day before they left. The owner of the company visited the project at least once a day to check on progress and also checked with us at the end of the project to ensure that we were happy with the finished product. We had a problem with airflow in one of the rooms, and they fixed it within one day after we called them about it. They provided free maintenance on the system for one year after installation. We now have a maintenance contract with them and I believe the price is quite reasonable. They even call us twice a year to schedule spring and fall maintenance. Additionally, the office staff is great--friendly, courteous and efficient. They registered the system for us and provided all of the paperwork we needed for the energy tax credit. Bottom line--they're a great company to do business with and I can't recommend them highly enough.
Ben T.
Mar 2012
They were very professional and efficient. Impeccable craftsman service. Follow-up was much appreciated.
John C.
Mar 2012
They have great service and they're very quick. They know what they are doing.
Karen L.
Jan 2012
He is very responsive and has reasonable rates.
Licensing
State Contractor License Requirements
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FAQ
Small Solutions LLC is currently rated 4.6 overall out of 5.
Small Solutions LLC accepts the following forms of payment: CreditCard
No, Small Solutions LLC does not offer free project estimates.
No, Small Solutions LLC does not offer eco-friendly accreditations.
No, Small Solutions LLC does not offer a senior discount.
Yes, Small Solutions LLC offers emergency services.
No, Small Solutions LLC does not offer warranties.