TREE WORKS

unknown

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There were communication problems from the beginning, some of which I take responsibility for.
At the end of May, Mr. Keefer of Tree Works came to the house, I showed him what trees I wanted trimmed, he gave me an estimate, and said it would be the end of June/early July before the work could be done. A few days after the initial visit, the provider delivered mulch and asked for a check for the tree trimming services. I should have said I wouldn't pay until the work was done -- had I been more direct, some of the problems could have been prevented.
July came and went, but I saw no work that had been done. I called the office once, and they said they'd be out to the house soon to do the work. Another month went by. I called again, and was told the work had been done back at the end of May. I said I had not been present when the work was done, and I could see no difference in the trees I wanted to have trimmed. Finally I sent a letter asking that I at least be shown where the work was done. Mr. Keefer came out and showed me where branches had been trimmed. The work done was far less than I wanted, which I would have pointed out had I been there when the work was done, even if doing so would have raised the cost of services.
As I said, the communication problem was two-fold. I should have asked for a written description of the work so that it was clear to me Mr. Keefer and I had the same image of what work was to be done. I should have questioned him when he asked for a check, rather than assuming that he expected payment before the work was done. On the other hand, I believe that Mr. Keefer should have called and arranged to do the work at a time when I was at the house. His office should not have said they would be there soon when, in fact, it appears they had already done the work.
While I take some responsibility for the problems in communication, what made the whole experience worse -- other than the fact that the trimming was not done to the extent that I expected -- was that Mr. Keefer was rude and surely.

Oh, I believe I have covered this area in my previous statement.  Sorry.  I didn't realize this particular area was provided.  I didn't read ahead before starting to respond to the instructions.
In response to the address where the work was performed:
It is a "gated" community ... River Ridge Subdivision ... 1274 Pioneer Trail, Great Cacapon, WV 25422