Wisconsin Building Supply

A simple door order turned into 6 months of unreturned phone calls, excuses, lies and blaming everyone else but themselves. They fired the first guy we dealt with, and everyone else we talked to thereafter was just as incompetent, but with less personality. I understand delays but nobody there had the time to call or update us whenever there was an unexpected delay (which happend 3 times I think, I lost track). The doors sat in their warehouse for a good month after coming in, then after I called to see what was going on we waited another 6 weeks while they figured out how to paint them. Week 7, I heard nothing, so I called again: "Our trucks were 'down', it will be another 1, maybe 2 weeks before they can be painted", so I called on week 3 after hearing nothing, again, and they were finally done! The only person worth receiving the money I spent on the doors is the delivery guy, Bobby, who showed up unexpectidly because Harvey couldn't be bothered with confirming a delivery time. Not only did Bobby wait until I returned home from dropping my kids off at school, but he delivered the doors in the rain. Shout out to Bobby; give that guy a raise. Best part: we had to calculate the correct amount for the paint and paint labor refund for them. They couldn't even figure that out- I'm sure they'll blame that on the guy they fired though like everything else.

We are very pleased with Tara's knowledge and willingness to make sure everything about our order was perfect.  She was definitely more interested in helping us than in getting a sale, very customer-oriented.  She made several calls to make sure that the cabinets we wanted would match the ones we currently have, and made suggestions on how to save money and adapt stock size cabinets instead of purchasing custom sizes.  (She was also extremely knowledgeable and helpful with shopping for countertops, but we selected another company that had the color we wanted.  their selection is very large though!)  Then she left a message the day the cabinets came in, and I left a message saying it would be great if they could be delivered in the next 2 hours, otherwise it would be a week later.  Surprise!  When I got home, they had been delivered and my husband was putting them in!  We also were very impressed with the quality of the cabinets.  Great product and service!

They were excellent! They were very helpful with looking at the options, getting high quality products, and getting discounts when they were offered. They helped a lot with the layout in each of the rooms to get a nice, useful, and good looking result.