Approved Pro
Five Star Cleaning Services, LLC
Maid Service, Post Construction Clean up, Janitorial Service,
About us
At Five Star Cleaning Services, we focus on quality cleaning projects. We use our years of experience and expertise to complete your project with perfection. We are easy to work with and get the job done right the first time. Customer service and honesty are the most important aspects of our business and your satisfaction is our number one priority. Please call us today to schedule a consultation. We look forward to working with you!
Business highlights
8 years of experience
Services we offer
Cleaning, Construction / One Time Cleans, Move In / Move Out Cleans, Weekly / Bi-weekly / Monthly Cleans
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.723 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 0% | ||
| 9% | ||
| 0% |
Filter reviews by service
Showing 1-23 of 23 reviews
Delisa Y.
Aug 2021
One Time Interior House Cleaning
Always great service and extra effort! Market Clean is always that extra polish and shine! great job! I can count on the team to get the job done.
Meredith D.
Jul 2021
One Time Interior House Cleaning
Great
Karen C.
Mar 2021
Maid Service
Friendly & professional . The staff work efficiently & thoroughly. Enjoy coming home to a clean home with a fresh light scent!
Mary N.
Feb 2021
Maid Service
Great work ethic from every crew member. I sincerely recommend them.
Gigi P.
Mar 2020
One Time Interior House Cleaning
Denise P.
Mar 2020
Maid Service
Very professional great job by all
Lori C.
Apr 2019
Maid Service
Very professional, did a great job, friendly, would definitely recommend!!
Donna H.
Nov 2018
Maid Service
Very professional easy to work with great communication
Response from Five Star Cleaning Services, LLC
"Thank you, Donna!!"
Elizabeth M.
Aug 2018
Maid Service
Im so glad I found this company! They gave a very reasonable bid compared to other companies. I was booked within the week I called, had my first cleaning, and Im so excited for them to come back!
Vic P.
Aug 2018
One Time Interior House Cleaning
What a fantastic crew of workers! The four very busy women finished a deep clean in three hours. They did an excellent job, and I will call them again.
Terry E.
Jun 2018
Maid Service
Making my house sparkle monthly since Feb. Shannon and her crew do really excellent work and take pride in what they do (so important). FYI, before they arrive I pickup anything that might obstruct their efforts as I am paying them to clean NOT tidy up my house, there is a difference. This helps them to be highly efficient and get the job done more thoroughly. They clean from top to bottom in every room and are diligent about attention to detail! Best of all Shannon encourages me to let her know if I'd like anything done differently. I highly recommend Five Star Cleaning Service.
Response from Five Star Cleaning Services, LLC
"Thank you Terry for the positive feedback!!"
Brenda R.
May 2018
Maid Service
This cleaning service was a huge disappointment. I was willing to pay more than my previous cleaner charged because the owner seemed to run a tight ship with her employees and wouldn't tolerate sloppy work. The floors of my house looked like they hadn't been touched. A small toy was lying on the floor when I left and it was still in exact spot when I returned, confirming the floor hadn't been cleaned. I complained to owner and rather than apologize she disputed my claims. Apparently she's unaware of the importance of customer service.
Response from Five Star Cleaning Services, LLC
"Thank you Brenda for your review. I again apologize that you were dissatisfied with our services. Upon first meeting with you, you did express your dissatisfaction with your cleaners method of steaming your laminate and wood floors and I assured you Five Star does not use floor steamers. When receiving your non verbal communication expressing your dissatisfaction, an immediate apology was given. I assured you that your entire main floor; kitchen, dining, living, master suite, powder room and front entry were indeed vacuumed with a hard floor attachment. As well as the laminate flooring having been wet mopped with Bona Laminate Floor Solution."
Olivia S.
Apr 2018
Maid Service
Shannan has been cleaning my house weekly for six months. She does a nice job; not sure if it is her or her daughters or some random employee that I have not met. I am a full time working mother with a 2 and 1 year old. I got a text out of the blue saying that my toy room and clean laundry was too much for her employees to handle and was terminated immediately. She did not try to discuss more conducive ways to work together. She made me feel terrible about my home and it is already difficult to ask for help as it is.
Response from Five Star Cleaning Services, LLC
"We pride our business success on all services well done and value our clients. This is definitely not a usual occurrence or situation at our business. Thank you Olivia. As many of us here are full time working mothers, and would like that special accommodations would or could be extended to such. And indeed we do provide special rates and accommodations based on life situations, i.e. Veterans, disabilities, seniors and etc.. The accommodations / services in which you want us to provide were above and beyond cleaning your home. After a verbal conversation with you regarding the current condition of your home, and your inability to understa"
Laura G.
Feb 2018
Maid Service
The best service I have ever dealt with. Shannan and Diana were efficient, thorough and professional. They left my home sparkling clean without a high chemical smell. It is just fresh!I would highly recommend 5 star cleaning services. They will be back in two weeks!
Judy B.
Feb 2018
Maid Service
Friendly, efficient, detailed, flexible in scheduling. She comes in and gets right to cleaning. Always asks if there is anything special you want done. So detailed and through. After she leaves the house smells fresh and clean, does not smell of cleaning supplies. Shannon is wonderful. I would recommend her to anyone. Great job each time. Just can't say enough about her and the job she does.
Christine T.
Dec 2017
Maid Service
They come in and get right to work and get the house clean. Pleasant clean smell not a strong smell like pine sol. Pleasant and professional to work with.
Rick S.
Dec 2017
One Time Interior House Cleaning
She was amazing. Hands down the best service i have ever used. She stayed until 5am getting the job done so i could move in the next day. I'm hiring her on an ongoing basis based on the amazing job she did.
Bill S.
Nov 2017
Maid Service
Sue A.
Oct 2017
Maid Service
Great cleaning service, friendly and flexible. Did wonderful job. Shannon is very professional, but friendly. Really does a thorough job.
Mary M.
Oct 2017
Maid Service
Shannon was right on time and very friendly. She's a hard worker, and was willing to do everything I asked, plus more besides.
Barb G.
Oct 2017
Maid Service
Shannan went straight to work when she arrived. Very hard worker. She did a wonderful job. Excellent job! We have asked Shannan to plan on coming twice a month. Barb said this morning that it's so nice to wake up to a nice clean house. Of course this comment makes me very happy.
Amy D.
Oct 2017
One Time Interior House Cleaning
They're prompt, arrived on time, efficient and worked quickly with attention to detail. Overall they do a great job!
Dave R.
Sep 2017
One Time Interior House Cleaning
Shannon is very personable, she takes directions well, explains her process for the products, and how she does her work. She is very thorough, does an excellent job, I am very happy with the results, and I highly recommend her to all.
Licensing
State Contractor License Requirements
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FAQ
Five Star Cleaning Services, LLC is currently rated 4.7 overall out of 5.
Five Star Cleaning Services, LLC accepts the following forms of payment: CreditCard
Yes, Five Star Cleaning Services, LLC offers free project estimates.
No, Five Star Cleaning Services, LLC does not offer eco-friendly accreditations.
No, Five Star Cleaning Services, LLC does not offer a senior discount.
No, Five Star Cleaning Services, LLC does not offer emergency services.
No, Five Star Cleaning Services, LLC does not offer warranties.