DEHLING-VOIGT INC

We had this company install new shingles and flashing 8 years ago and we have had several occasions where we have had to recontact them due to subpar work, work which was paid for that was not completed or found problems with their work by other companies. First was the estimate itself. Someone came out and gave us a quote from the ground. We agreed and then someone came out and actually got on the roof to find out other things needed to be done and increased the price by $10,000. Then came the issue with the chimney. We had a chimney sweeper come out and found the company never put flashing around the chimney (which we paid for). They did come out after having a difficult time reaching them, but have now been told by a third party roofing company they are concerned the flashing job was not done correctly and there may be future leaking in the area. There have also been shingles found on ground and had to have them put back on to find out they were never nailed down but glued, leaking around vent pipe into our bathroom wall due to the not installing the flashing correctly and the guy coming out and “fixing” it by caulking it. They also were paid to put leaf guards up and had to call them out because of overflow to find out birds were able to get in them and nest. Each time it has been multiple calls by myself and my husband to get a response. The worst though is most recent. I noticed water coming into our great room on a Saturday afternoon, July 18th, and called their emergency number. To this day I never heard back from them. I also called on Sept. 15 asking for management and have yet to receive a call. After several tries my husband spoke to a woman who screens the calls and a young man came out to look. Stated it was due to something other than the company’s work, never actually going on roof or coming in the house to look at water damage. I informed him we had a couple other companies out and they believed it had something to do with the flashing. He actually told me I was wrong in a very rude tone. My husband has attempted to contact the company since as we have pictures of where the problems are/were and the woman my husband spoke to stated she would have a manager contact him. It has been almost a month again without word from anyone. We have been dealing with this now for 12 weeks and the third party roofing company we had come out to inspect the roof found several areas where there were problems with the shingles and in one area where they believe water was coming in where there was no shingle. It rained yesterday, October 12th, and found water coming in. The company came out and Saw the leakage, went in attic, saw where it was coming from and went into roof. They found up by flashing whoever completed that area when putting on new roof 8 years ago did it incorrectly. The worker (with 30 years experience) stated Face nailed and caulked the area when they really should have put metal flashing. As he stated they “bandaid” the area for now by nailing it correctly and using cement to keep it in place. My husband called Dehling and Voigt again yesterday. I’m actually curious if the owner of the company is aware of the behavior and actions of their employees and who this Barb is who oversees the calls and decides if management is notified. My suggestion to anyone looking for roofing work look elsewhere! Curious about the 5stars ratings and if it’s actually someone who had work done by this company?

The work was done well by a professional crew. I was pleased with the work and would highly recommend Dehling Voigt for roofing and gutter work.

Very knowledgeable and professional. Estimate was half of a big company in town.

Neal did a wonderful job explaining what needed to be done and was very detailed in the contract for my roof.  The workers were great and did a thorough job removing and cleaning up after the project was done.
I used Dehling-Voight to replace the siding on the house in 2005 and also for previous work on another part of the roof in 2005.  I was pleased with their work and the prices at the time and that is why I used them again.
The only reason I gave them a less than perfect review was due to the slow response from the office staff.  I had to call more than once to set up an appointment.  I didn't expect someone to come out right away but I did count on someone calling me back in a timely manner.  
The person answering the phone almost lost the roofing project for this company.  I would have called another roofer if I had not had previous work done by Dehling-Voight.  I was also interested in having replacement windows installed.  I went with a different company who came out Immediately and gave me a quote while I was waiting for Dehling-Voight.
In conclusion...I would use Dehling-Voight in the future and recommend this company to friends and neighbors.  I would just suggest that you be persistent with office personnel and call back as necessary.

POLITE AND DID THE JOB IN LESS TIME THAN THEY THOUGHT IT WOULD TAKE.