Roman Electric Co Inc

The office was able to schedule an appointment to fit my schedule and the plumber, Tony, arrived promptly. He diagnosed the problem with a rusted pipe joint and gave me best-case and worse-case estimates. He was very thorough and persistent and replaced the bad pipes.

We received a quote in advance to have a chandelier removed from our old residence and installed at our new residence. After the work was done, for more than $350 (the quoted amount), the installer asked for an additional $319 for "changing out light bulbs" - which was outrageous enough, because the "changing out" consisted of simply putting in some new bulbs, that we provided, during the reinstall of the chandelier; and there were only 8 bulbs to replace, so this wasn't some massive project. In addition, the installer didn't bring along a ladder tall enough to do the work - despite having been to BOTH residences a week or so ago, to give the estimate, for which they were paid $49 or so (yes, just to give the estimate) - and had to go and pick up a ladder, thereby adding a lot of time to the project; there were other problems, too - a van not big enough to carry the chandelier from one residence to the other, despite the fact that the installer had seen the chandelier at the time of the estimate. We reluctantly agreed to pay part of the requested $300 surcharge (over and above the agreed upon $350) because the installer and his assistant did work hard, did get the chandelier moved and seemed like nice people. But I would't consider hiring this company again and if you do hire them, watch out for bait and switch pricing. It is unprincipled behavior at best.

The electrician that came said it was a wire that was short in length- and he replaced it. Said I shouldn't have any issues with it. later that evening..... the light went out. I called this morning and spoke with Sam- she said that the work is not guaranteed per the technicians note (no warranty on existing lighting system)- and she would be happy to schedule another appointment for next week- she could wave the travel fee- but I would be charged for the service. This is OUTRAGEOUS... when I told her I was not happy with her resolution.. she got quite snippy and told me she is just going off the invoice.. It is one thing to work with the public, it is another thing to be known for Service... and this is quite unsettling that Sam spoke to me as if I were the problem. Based on this- I will NEVER call Roman Electric for anything ever again. Great way to waste my time... clearly they don't value the customer.

She did a very good job and we would hire them again. We would recommend them.

Always excellent.

Job done very well just the price outrageous, scandalous. Two guys for the price of four, that is what it looks like. They worked from 11 30 till 4 pm and 932 USD. NEVER will hire them again. No details on the invoice.

Excellent. I was very pleased with the service.

It was excellent! They were on time and professional. I've used them before for plumbing and they were good on that field as well.

Perfectly! We had a quick response and the technician was very personable, very nice, good with explanations and suggestions to avoid future problems. It was such a quick and simple fix that he didn't want any payment. I gave him a $20 tip.

So far ok.

They did a great job, they are on time and professional.

Excellent. The technician was VERY polite and conscious about work done. Would absolutely use Roman electric again.

Plumber was prompt and came in a van full of stuff. Problem was a leaking pipe going through wall to outside faucet. Access in well lighted basement with no obstacles. Job required was disconnect old galvanized feeder pipe at shut off valve, replace with copper and connect to new freeze proof sill ****. Work inside was neat. Appropriate materials used. Freeze proof faucet held in place with lots and lots of silicone adhesive, no bolts used. Company told work to be performed but plumber arrived without needed parts and had to return to office for parts. Van full of stuff, but not the right stuff. Price was exorbitant for work and time needed.

Electrician was very professional. The pricing was outrageous! Never again with this company.

Placed a call on a Sunday and I was serviced early morning of that next Monday. Re-aligned the sump pump discharge line, to keep the basement from flooding. they did great job , excellent work of the re-aligning. Fair price for the work, since it was a technical emergency. he knew what he was doing. responsiveness was immediate and was on time.

the Electrician arrived and told me the charges would be $39 for the service call and $79 to fix the electrical outlet that was not operating or working; after 20 mins, the electrician told me that, he doesn't know what the problem was and for the problem to be fixed he has to make a hole from the basement floor and everything and that it will cost me $500; I told him that I need to think about it. The outlet was not fixed and the electrician just spent about 20 mins in my house and still charged the me $112. I called the company and I was told that they could do something about the charge no more. So, I had another electrician to come and checked on the circuit breaker and the real electrician pushed a button and all is well now, the problem was that the circuit breaker was OFF, that is why their was no electricity that was going to the socket.

I don't usually spend time writing reviews, but Mark T at Roman receives a standing ovation. Everything Mark did, from my initial frazzled call, to the 3 visits immediately the next morning, was handled with the utmost empathy and professionalism. Will definitely be re-hiring this company for future HVAC work. Mark T - you rock!

It was a pleasure to deal with Roman Electric. We needed immediate service, as we had airbnb guests arriving that day. I called at least six places to no avail, but when I called Roman they said that they could come out in a couple of hours. They were fast, courteous and professional. They will be our go-to guys from now on!

The electrician arrived when promised. While the problem mysteriously fixed it self prior to his arrival we still had him come out. He spent a significant amount of time deducing the likely problem and instructed me on how to isolate the problem if it should happen again. We have used Roman before and will continue to do so in the future.

Excellent Company and Excellent work performed. Called the company and someone came out the same day. Technician name of Tony G. Sump Pump was replaced. Work was done quickly and installation went very well. Very professional!! Wanted to thank everyone!! This replacement really helped us with all the rain we have been having lately.

They did an amazing job and everything went very smoothly.

Very well - better than we expected. Should have called them earlier. Wanted to replace downstairs light feature for years - finally got it done - now we have light!!! Had all of the house outlets rechecked - upgraded to make sure they were up-to- code for the inspector before the house goes up for sale. Great job in reviewing and completing the job in short notice. Thank you very much.

I called Roman Electric to get some work done. There were three issues - one was urgent, one was a safety issue, and one was just to make an electrical map of the house. We scheduled a time for the electrician to come when my wife was home because I work a 9AM-6PM schedule. The electrician came, handed her a quote, and didn't even ask if she wanted to proceed. He just left. I called the company to ask them what had happened, and they put me in touch with the electrician. He told me that since the electrical map of the house (the least important thing) would require two people (not really, it just makes it easier) that he felt like he should come back when he had a second person. He completely ignored the urgent issue and the safety issue that were there, because the "nice to have" thing that I asked for that wasn't really that important was something he wanted another person for. Even though I thought it was odd that he wouldn't have at least offered to do the work after the quote was made I decided to try again. I attempted to schedule the work again, but it was going to be about a week before we could get the electrician out. This is when it was getting very hot, and we needed our fan in our bedroom to operate (the urgent issue). So we scheduled another electrician to come out just to get our fan working (issue with previous owners wiring to a remote unit) and scheduled the original technician for his next availability, May 17. We also agreed to do the additional work that that original electrician recomended for safety/bringing our house up to code. The total work would cost over $1000. I told the scheduler at the time that we never get my wife's schedule for a week until the Wednesday of the week before, so we might have to move that date. She said that that was fine so long as I called and let them know. On May 11 we got my wife's schedule, and I saw that she would be working on the 17th. I called the scheduler and informed her of this and told her that the original electrician stated that he felt that it required two people. She said that she was having a hard time scheduling it, so I told her that I didn't care who came out, so long as someone did, because I could explain to them what needed to be done, and I had the quote from the first electrician handy. She agreed to move the work to May 18. The electrician that we scheduled to come out and fix our fan came and got that working. Then the 17th came. I had to bring my mother to the airport early, but when I came home my wife told me that the electrician was coming (he had just called) and was confused how I was going to handle that, because she was working. I called the scheduler immediately and asked her what was going on. She confirmed for me that she had in her schedule that we were going to have the electrician on the 18th, and she said that he had made a mistake and that she'd let him know. At that moment the doorbell rang, and he was already at the door. I let him know that he had things wrong and that someone would be coming out to do the work on the 18th instead. He apologized and left. After all of this, my wife had an issue come up on the 18th, so I took the day off from work because we had already had so many issues that I wanted to make sure that the work was done without another reschedule. This was my last discretionary day off before I would have to take away from vacation time that I had planned for the year. By 8:20 I became concerned. I called the scheduler to ask what was happening. She seemed confused because she confirmed that the electrician was supposed to be out at our house. She said that she'd get to the bottom of things and get back to me. When she called back, she told me that the problem was that I had not told the electrician that came on Thursday that he was supposed to come back on Friday. There are two problems with this. First, I had no idea if it would be the same electrician since I'd told her that I didn't care, and since she'd had such a hard time scheduling it originally I thought that it must be someone else. Second, it is not my responsibility to tell their employee what to do. What is the point of a scheduler if the electrician just goes where he wants when he wants and needs the customer to tell him where and when he's supposed to report next? I informed her that that wasn't acceptable, that the work was scheduled, and that he needed to come over. She then repeated that he wanted a second person which he didn't have (which isn't necessary, but I understand why he wants it) and that he was already busy on the other job, so he couldn't come. When I said that I didn't care who came she said that no one could come. She then informed me that he would come back on Wednesday the 23rd. She did not ask. She informed. Well, my wife was also working on the 23rd, and I'd used my only vacation day. When I told her about this she just seemed frustrated and just said "well no one is coming today". At this point I asked to speak to her manager. She transferred me, but she didn't tell me that she was transferring me straight to his voice mail. I left a voice mail and informed him of the situation. I asked him to call me back to discuss. That was on the morning of Friday the 18th. It is now Monday 21st. He apparently is not interested in my business despite my willingness to spend a lot of money. Based on the lack of concern from the company's management and the scheduling issues that I'm seeing and that other reviews are stating, I would recommend that people look for another electrical company if you need work. I'm in the market right now, so if anyone has suggestions I'm interested.

Our master bedroom lost power. Everything else in the house was working fine. I started trouble shooting with the simple things: is there a breaker that tripped, is there any outlet that has a short circuit and so on. The technician was just as puzzled as me about the problem. From that point, he indicated that there was a need of a complete diagnostic to find the problem. It is a $298 flat fee. it could take 5 mins to find the problem, or 5 hours... In addition to the $98 show up in my house fee, I had two choices at this point: either accept their quote once he finds the problem or pay the visit and diagnostic without having my problem solved. Don't take me wrong, they are super professional, clean, and they did a tremendous job by finding the issue. I just wished it was more affordable. The other kicker is that any visit less than 1 - 2 weeks away falls in the emergency category (higher visit price). In the end, the power entry point to the master bedroom is on an outlet hidden behind the bed. That outlet tripped causing a short circuit in the entire room. Until he found that, he checked, the power box, every single breaker and multiple outlets at the house. You will have your problem solved, but it will not be affordable.

It went fine...A little pricey, but thorough