Best Electric Service Inc

"Our technician was approximately 30 minutes late due to having to take his young children to school that morning. He called the customer and notified her of this well before the appointment time of 8AM and Ms. [Member Name Removed] stated to both the electrician and our owner that running a little behind is perfectly okay. In response to the body odor, he was in our office working closely with me on paperwork very soon after this appointment and not one of the three people in our office could smell anything at all and we were huddled near each other in front of a computer. This specific technician services about 4-5 customers per day and not one has ever mentioned anything like this. So I honestly have no idea what is meant by "body odor" here. When a technician gets to a job it is necessary to go in and look at what the project entails and then go to the service truck to get the necessary tools and materials. So going back and forth is completely expected. It would make logical sense to turn off the power to the locations we are working and anything else that would be on that circuit so that we can work efficiently, correctly, and most of all, safely. Our owner stated to Ms. [Member Name Removed] that since she was not happy with the switch plate that was installed, he would personally come back today, Wednesday the 31st of October, to change it for her. Obviously, we were never given the opportunity to do this since the review was left before the day that we told her we'd be back to fix any issues she may have. I even personally spoke with her and refunded her our $55 service call charge as a courtesy. The electrician visited 4 other homes that day to complete work and not one of them had any issue with body odor or anything else, along with him again having been in our office and no one here noticing anything. We went above and beyond and did everything we possibly could to satisfy this customer. I would advise to take this review with a grain of salt seeing as we were never given the opportunity to even correct the issue she may have had with the work."

"We made a mistake with the order of parts for this job. This meant that we had to put in a temporary breaker until we could get the correct breaker. There was no danger with the temporary breaker and the owner was in a hurry to get the hot tub working. We had no knowledge that Mr [Member Name Removed] was unhappy with the scheduling and clean-up. It is not our practice or policy to have unsatisfied customers."