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Grand Appliance and TV

Founded 1930 • With Angi since June 2010

4.0

(18) Verified Reviews

Description

appliances...

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Verified Reviews

A few reviews for this pro...
3.0

08/31/2021

Wayne, our salesman from the Layton Ave store was Awesome! Install was a nightmare. the guy who installed the dishwasher and microwave was good.....knew what he was doing. 👍🏻 When it came time to install refrig., stove and washer/dryer.......2 guys came by, barely spoke English, were in a hurry and botched the refrig. Install. We had to have another team come out to take care of the refrig. They...

Description of Work
Installing all our appliances

Category appliance repair

1.0

10/12/2019

After receiving wall oven unit, we found warming drawer light did not work. Called Thermador thinking we may not be operating correctly and was told our unit was manufactured in 2012. Almost 8 years old and now Customer Service is telling us we can't return it, use the warranty for repair. That is unacceptable as we know that in a few years parts will not be available. We were also told there are ...

Description of Work
In August this year purchased 4 major appliances including a 3 unit wall oven which was a floor sample.

Category appliance sales

3.0

03/21/2016

It cost me a penny. It cost me a little bit of money. I think that companies try to...if they don't have a product, they try to get another one in and charge you a little bit more and I just don't like that. If you say you got a sale, give that person a sale and if you don't have that product, give them a little break on the product that you are going to give them for the product you don't have.

Description of Work
It was for appliance sales.

Category appliance sales

4.0

05/09/2015

I walked into their showroom. It had taken quit some time prior to someone assisting me. Anyway, this top rated model Samsung refrigerator, this Grand Appliance store does stock nor did they have it to see either. We read about it earlier and viewed it at a local Lowe's. So, one good thing was that they had honored a sale that had just ended two days prior. This ended up costing at least $800.00 l...

Description of Work
We had purchased the top rated Samsung RF25HMEDBSR 25 cu. ft. French 4 door refrigerator here. It's being returned for a new untroubled one. Read UPDATE below, please.

Category appliance sales

1.0

01/22/2015

I really wish you could give zero stars to a company but that is not an option. I have never had a worse customer service experience in my life. The manager, Bryan, and his assistant Joe are about as incompetent and insincere as they come. We purchased our washing machine 2 years ago with the description that this was a premium product. We have since had it serviced THREE times. This last event le...

Description of Work
Washing machine and dryer sale.

Category appliance repair,appliance sales

Service Provider Response

We apologize that your experience left you so obviously frustrated. We were in contact with the extended warranty provider throughout the process in an effort to expedite your case. Repairs were attempted, and when that did not work, you were approved for an exchange.
5.0

12/20/2014

We worked with them through our builder. They were able to ask us what we wanted out of them and kind of guide us to what they had and the discounts. They were really open to whatever, but they were still helpful with things. Everything was fine. There was no trouble with the quality of their merchandise. When I had them come, they got back to me right away.

Description of Work
We bought our appliances from Grand Appliance and TV. We bought for the whole house. We bought the washer and dryer, dishwasher, stove, refrigerator and whole system.

Category appliance sales,tv sales

5.0

04/01/2014

They have a good sale. Their service is really good. They're prompt. Their prices are very competitive.

Description of Work
I go to Grand Appliance and TV for appliance services.

Category appliance sales

5.0

05/15/2013

I have had problems with freezers in the past so I did purchase an extra warrantee. The purchase and delivery went very well. They were very helpful. I did check out several different stores. I did not want to order something without being able to see it and check it out in person. I was able to do this at Grand.

Description of Work
I purchased a Whirlpool freezer and warrantee.

Category appliance sales

5.0

03/03/2013

Very satisfied with purchase experience and results in kitchen appearance.

Description of Work
I had researched refrigerator and dishwasher brands and knew what features and brands would probably be preferred. Went to the store on a Saturday. The store manager knows his products well, could immediately go to the models with features I requested and could answer questions and explain differences between models. He was attentive without being at all pushy. He coordinated delivery and installer (required a new line for icemaker) for the next Tuesday. One item came from store and one from central warehouse. Delivery was on time and installation was efficient. I spent a bit more than planned due to my selection, but prices were competitive with other stores.

Category appliance sales

1.0

08/15/2012

The one good thing about them was that the sales woman was very helpful and good about measuring the refrigerator for me and the area it need to fit in. The refrigerator that they sent me though was one previously sent to another that had been repaired before. Some of the inside parts and the instruction book were missing. I did get the instruction book from the, but a few weeks later the fridge n...

Description of Work
Purchased a new Kitchen Aid refrigerator.

Category appliance sales

    Services Offered

    Sales appliance including television, audio system, home theater, dryer, washer, mattress & bbq.

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    American Express, Check, Discover, MasterCard, Visa, Financing Available
    Warranties
    Yes