
Spa Pro LLC
About us
Spa Pro is a whirlpool and hot tub repair business with over 16 years of experience servicing all spas. We service all makes and models. Some diagnosis can be made over the phone. We supply chemicals, hot tub accessories and specialty pool covers.
Business highlights
Services we offer
Repair and maintenance of whirlpool baths, chemicals & accessories also available., hot tubs and spas. Spa covers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
14% | ||
0% | ||
0% | ||
14% |
"Spa Pro appreciates your time to recommend our work and we thank you for your business."
"Spa Pro appreciates your positive review. We will continue to strive to provide great customer service. Thank you very much."
In the 20 years that I've lived in Madison and found many wonderful service professionals (including those on Angies List, working with Tom Davis has been our ONLY TRULY HORRIBLE EXPERIENCE. If, like us, you look to Angie's List to hire professionals who care about their clients and providing exemplary service, hire someone else. If you choose to, or have to work Tom because there's no one else, then Buyer Beware. Ask lots of questions and ask him to document everything. He does not communicate much or volunteer information. (More on this below.)
He came to replace the motor/pump that had been inoperable for 10 years (we could still use the tub, just without turning the jets on). He did not take the time, before leaving, to tell us that he'd left all of the plumbing disconnected and inoperable. AND he did not say "Do not use the tub until I've been back." That's all it would have taken. When he returned, we informed him of the consequences of his not informing us about using the tub, he neither acknowledged his error nor made an apology. "Call my insurance carrier" is pretty much all we got. This is NOT how an Angies List provider acts.
We filled the tub the next day (as we'd done for 10 years without a functioning pump) and had a $4,500+ flood. His insurance company believed his version of events, made an inspection onsite, and told us we should have known not to use the bathtub, A classic case of Blaming The Victim. Now we are left with major repair costs and horrible inconvenience, and as sour a taste in our mouths as we could have. To repeat, this is NOT what we expect (nor have we ever experienced such) from an Angies List provider.
This was our first and only time we have worked with Tom and, if it isn't obvious, it's the last time. He did not take ownership of his mistake, did not apologize, and has done NOTHING to make it right. ABSOLUTELY NOTHING. He did replace the motor and it works. The on/off button he installed is big and ugly, in place of the original one, which was classy. But, if (a) you don't care about how it looks, and (b) you understand exactly how whirlpool tub plumbing works, so that you needn't rely on him providing you the necessary information -- and cautions -- then go for it, but be warned.
Specifically: If he can't finish the job on the day he starts it, either insist that he get the work done that day OR ask him to leave you with full documentation about what he did and what precautions to take.
Our trusted service professionals see it as their responsibility to assume that we hired them because we depend on them to act in our best interest and to educate us. Any of them (many of whom I've found on Angie's List) takes the extra two minutes to protect us. None of them would have left without saying, "Don't use the tub until I'm done!"
If you're busy like we are, trying to juggle home repairs, work, preparing for moving, and all the rest, we suggest you (a) stop, (b) take a breath, and (c) ask lots of questions...and (d) GET EVERYTHING IN WRITING!!
"Spa Pro is entering their 10th year of business in 2016. We pride ourselves on quality service and repair. We have read this review and feel that we need to explain how this was a very unfortunate incident. The job was to replace a pump on February 3, 2016. Additional parts were needed to complete the job. The customer was informed of that and was also advised to NOT to use the tub, as it was not in operable condition. The customer was in agreement and signed the invoice that stated Spa Pro was to return to finish the job. The return visit was scheduled for February 8, 2016. Upon returning, Spa Pro was informed of the damage due to the customer using the tub after being advised NOT to. Immediately, Spa Pro advised the customer that we would contact our insurance company immediately. The insurance company did do an onsite inspection. They did not indicate anything regarding "Blaming The Victim" in their adjustment report.The insurance company found fault with the customer. The on/off switch was approved by the customer at time of installation, nothing was said of how "ugly" it was at that time. Hopefully, this will help future customers and even fellow repair technicians when making a decision on who to call. Spa Pro will continue to be committed to maintaining a professional, customer service oriented business."
"Spa Pro LLC appreciates your review and thanks you for your business."
Over the years, several other plumbing contractors have looked at the situation and simply replaced the pump without finding the root cause of the problem. For the past three years or so (after the last pump failure), we had given up and had just gone without the "whirlpool" feature of our tub.
Recently, I read the other positive reviews on AngiesList and chose to contact SpaPro for (hopefully) one last fix. Tom came out to look at the situation and very quickly and adeptly determined that the cover over the suction portion of our tub was letting too much debris (hair, etc.) get sucked back into the pump. This suction cover issue was likely the cause of our repeated pump failures. We're very glad to have brought Tom in with his specialized knowledge on the subject. He was very professional. We were able to communicate via email (or by phone) to schedule the service. He also arrived on time and worked quickly (he called ahead the day of installation to let me know he was running a few (5-10) minutes late...much appreciated). He also placed the new pump on a rubber pad which has greatly reduced the sound (noise) of the pump when running.
Now, we're using the whirlpool tub at least every other day again and it's been working great! So glad to finally have our "bubbles" back! :-)
"Spa Pro LLC appreciates your business and thanks you for your review."
"Spa Pro LLC appreciates your review and thanks you for your business."
Licensing
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