Hellenbrand Water Center

Spotted the leak right away; told me my options and installed on the spot. Gave me directions on filling the tub, etc. Very pleased with the manner and professionalism of the installer. It's been awhile so I can't remember the name of the installer. Insurance paid for most of it.

very professional excellent service. Quality products. Easy to work with

Prompt with no problems encountered. The one replaced was a 26 yr old Hellenbrand softener.

It took a few calls to get someone to come out, but I was thoroughly satisfied by the service provided by Erik. This system is new to me, so I asked for someone to come out and explain the system and teach me what I had to do. Erik answered all my questions, got me set up with salt, adjusted the settings and put my mind at ease. When I called to ask, the people told me I probably didn't need this, it's such an easy system to manage. But when I said I'd just feel better having someone go over it with me, they kindly set me up. While he was here, he offered other services that I might consider in the future. If I do, I'd be thrilled to have the folks at Hellenbrand install a water filter

Tech was on time, communicated very well about what he would be doing, and was very professional.

I arrived at their location with my water samples and within about 10 minutes Juan confirmed that our Hellenbrand water softener was doing its job as designed. While our water softener is 18 years old, he told me how I can maintain it myself and keep track of how well it's working. He also went through how to set up the water softener refresh cycle and even answered my questions about how it works. While I don't need a new water softener yet, I know exactly where I'm going when I do need one--Hellenbrand!

Everything went very well. Our old water softener was making a terrible noise so I finally called Hellenbrand. I researched water softeners before I called here and on the web. After a few questions they gave me a quote over the phone and set up a time to install. They actually recommended a cheaper model than what I thought I needed! The installer (Doug?) showed up right on time, and did everything in a very professional manner. When I told him I wanted to shop-vac behind the old unit before he put the new unit in, he said he would do it! He hauled out the old unit and cleaned everything up, showed us how the new one worked, and emailed us a receipt the same day. It seems to work fine, and the hot water pressure is a bit better than before. Plus with a bigger resin bed it does not have to cycle so often. Very satisfied!

They are excellent! They are a good company. They are reliable and always on time. I never had any issue. I've been dealing with them for 2-3 years with the water purifier. They always come and service it. They are just very dependable. I really have no one to compare them to because I have only used them, but I am assuming their price is in line with everybody else's.

The contractor was punctual, friendly, efficient and informative during the home visit to inspect, test and evaluate the existing water softener system. Everything checked out. Salt was added to the reservoir. Other suggestions were offered by the contractor. We will likely schedule annual inspections of the system and add salt delivery services to the home. The cost was reasonable for the services performed.

Very helpful on phone. Explained features of models Even made sure I got to scheduler right away before I left home. Installed on time. Called ahead to alert me would be here at earliest estimated time. Cleaned up and explained everything. Put in salt pellets I already had and left supply of solar salt.