Tom's Heating Service

I’m giving two stars only because for years I never had a problem with this company. However, I recently had a zero-star experience. As a single woman, I want to protect others from being ripped off like I almost was. I had water on the floor around my furnace. The serviceman from Tom’s Heating said my AC was freezing up and also leaking refrigerant. (It had been cooling my house just fine, so that seemed fishy.) He advised buying a brand-new AC unit costing $3500. I called a different company for a second opinion, and that serviceman found a clogged fitting in the water line connected to my condensate pump. The water was backing up inside the furnace and then leaking out on the floor. He rinsed out the fitting and put it back. Voila, problem solved. He also replaced a dirty filter, which he said would have caused the first guy’s refrigerant reading to be inaccurate. He said my AC unit is working perfectly fine. I called Tom’s to complain about the botched diagnosis, but they adamantly stood by the refrigerant leak theory. The inconvenient truth is—after their serviceman left, I still had water leaking all over the floor, plus an upcoming $3500 bill. After the other company’s serviceman left, I had neither. I felt like the guy tried to take advantage of a single woman who wouldn’t know any better. Based on things I learned from the second serviceman, the guy from Tom’s was either dishonest, incompetent, or possibly both. I had been a loyal customer for almost 20 years, but they have lost my business moving forward.

TERRIBLE!! AC didnt work on the 1st 90 degree day & furnace & everything only 2 years old! They came, paid $100 to diagnose it.. they said I needed a new thermostat so I bought one & installed it, guess what- AC still didnt work so called them back & set up another appointment meanwhile went online & looked at a wiring diagram & noticed they they left a loose wire so I hooked it up & what do u know it worked! So I called them back & asked if instead they cud come & do an AC tune up & we will call it even for the diagnosis charge & the cost of a new thermostat that I didnt need.. they said "ABSOLUTELY NOT! WE STILL THINK IT WAS THE THERMOSTAT CUZ UR NOT AN AC TECHNICIAN!" Well guess what, I am certified for auto AC so I know a little bit, enough to be able to fix my AC when your "professional ac technician couldn't!" They are super rude & only care about money! Shady people! Dont get scammed & dont buy their crappy products!!

It went really well. They were very professional. They came in on time and get the job done. I have worked with them for years. I am satisfied with their work.

It could not have gone better! We were not in a rush and we had the work done in June. Tom was super professional and worked with us on the cost of the boiler based on other prices we were able find. His labor charge was reasonable and the installation crew was timely, clean and very hard working. They started in the morning and did not leave until after 6pm. They said they would not leave until we had a completely working system. We highly recommend Tom, his son and his crew! We are writing this review 9 months after the install and we have had zero issues.

We were well pleased. After 32 plus years we researched for Carrier companies and had heard very good reports about Tom’s Heating. We were not disappointed. Techs know what they were doing and any issues we did encounter (like how to connect the thermostat to our WiFi app) were quickly answered or dealt with.

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They tuned up my furnace too. They are always very good and very professional. I've used them for years. Their responsiveness and their efficiency is their best qualities.

Very well, Dan explained everything he was doing and was very thorough

I called my insurance company today it will take days to hear the outcome. I posted a video on you-tube "Tom's Heating Service Waukesha WI".

Went well. Tech checked entire system.

I got comparison quotes. The price was good and they complete the work as expected and in a professional manner.

We have used them for many many years. The guy was really informed and did a good job, answered the questions, and he was just very thorough. I get the same technician every time they come out. Their pricing is competitive. They're very punctual.

They were good all the way through. 

They did what they were supposed to do what they said they were gonna do.

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Fantastic! The installation crew was great and very professional. On top of that, since our 30 year old furnace wouldn't work and it's November in Wisconsin, Tom offered to fix our old furnace to get us through until they could do the install. And he followed through on that even though it took two visits as the first fix didn't hold. Every other company that quoted us merely offered space heaters. Tom's was more than competitive on price and their customer service was the best!

The cost of $7000 included the air conditioning also. It worked out well. The workers were great and they were professional.

It worked out very well. The workers were all professional and customer orient. They installed a furnace for me several years ago, they did a good job. They are doing a good job with the yearly maintained packages. I guess if I would have needed another furnace I would go through them again.

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We thought the oil tank was pretty much empty, but it turned out to have quite a bit of oil left in it, so it took hours longer than originally thought. But the guys were real troopers about it and just took A LOT of trips up the stairs with buckets full of oil. They put down tarps so they didn't get any oil on the stairs or foyer floor. They did spill a little oil in the driveway and down in the basement next to the tank, but I think that was really unavoidable. They put down kitty litter to soak it up. They stuck with their original estimate even though there was a lot more oil to take out than originally thought. Very hard working and reputable.

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Took about 5 hours. Arrived and left on-time. Stayed working steadily to complete job. No problems. Knowledgeable and friendly.

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