T W MASTERS LTD

At the beginning of the 2nd week of June, I paid Home Depot of Grafton $335.00 for a new garage door opener that included $97.00 for installation. Home Depot was provided my home phone, my wife's work phone, and my wife's cell phone numbers. On 6-13-13, Pat from TW Masters called my wife's work number to schedule installation. My wife and I were off of work until Monday, 6-17-13. So I called Pat back on 6-17-13 at approximately 4:10 PM according to my cell phone. Pat said that she tried calling us. I told Pat that my wife's voice mail indicated that my wife would be out of the office and no body called our home phone or cell. Pat said that Home Depot only gave her the work phone number. Regardless, after a talk with Pat, we scheduled installation for the door opener at 10:00 AM on Monday 7-8-13. There was no time frame or time window. Installation at 10:00 was acceptable. They do not install on weekends or at night. So this was the soonest that I could take vacation again from work. On the Friday before the installation and on Monday of the installation, I did not receive a reminder telephone call about the install. That's OK. I remembered that it was scheduled by Pat. So I arrived back at my house on Monday before 10 AM for the installation just in case the installer got there early. By approximately 10:10 AM, no body showed up and I did not receive a courtesy phone call saying that the installer would be late. Thinking that they forgot about the appointment, I called Pat back at 262-786-4224. Pat told me that Steve the installer was coming. She didn't say that they forgot, she didn't say that he was running late, she didn't say he was a few minutes from arrival, etc., etc. I then waited until approximately 10:35 AM (25 minutes more) and then called Pat back again since I did not receive a courtesy call. This time I got the company's voice mail. I left a message stating that I waited over 35 minutes for an installer to arrive, didn't receive any phone calls, am using up additional vacation hours waiting, and that I considered that the installer didn't show up. Home Depot refunded my complete paid order eventually. Home Depot showed a $65.00 trip charge on my account which assumingly was removed. How long is too long to wait for a contractor to show up without any communication on their part? I lost 35 minutes plus drive time of my vacation. Had I been 35 minutes late or more a contractor might charge me. Ironically, Home Depot did try to charge me.