RUSS'S MULCH & TOP SOIL INC

I purchased 10 yards of Dark Brown Enviro mulch for $385.00, and spent 2 days spreading it around. That night it rained, and all of the coloring washed out!! all over my drive-way and sidewalk, it looks like natural wood now! I called Russ' Mulch and requested a small refund, and got the run-around from him, he said they would have to contact their supplier. What does that have to do with this? That's not my problem. I have purchased from Russ' many times before, and no problem. But, when there is a problem, GHOSTED! It's amazing you can stay in business! Good luck Russ' Mulch I will never use you again, and I will tell everyone I know about this!

I had ordered three yards of mulch , which I asked them to put it in my driveway. When they backed up in my driveway the driver hit my garage. He damaged the light fixture and the cedar above the door. My husband asked him to have the office call us regarding the damage. We never heard from them my husband phoned them. At that time no one was there to take care if it. Again my husband called back the next day talked to the owner which was very rude with my husband and told him that we are partly at fault for asking them to drop it off in our driveway. The owner told my husband that they are not taking care of any damages. We will never use this companies services ever again.

I ordered topsoil to plant grass and when I came home I found the soil that was delivered was low quality, the color of sand versus black soil.  I contacted Russ Mulch twice to complain -  the first time he insisted it was topsoil and the 2nd time, he never responded. I would never order from this vendor again.  When I have ordered topsoil from other vendors in the past  it has always been black soil.

They delivered it when they said they would, put it where I wanted it and just the material I ordered!

I called Russ' and was able to get an estimate and pick my delivery date. The staff was curious and the quote was cheap. The driver arrived as scheduled and dropped the mulch where I requested. I will continue to use them.

They came the same day and delivered it right to where I asked them to put it.
Great material!

They were on time, and spread out the mulch very carefully!
Then the owner, Brian, came over and reviewed the job.  We needed more material and they stayed till the job was done beautifully!

I called and requested screened topsoil delivered to a rental in Brookfield. They were prompt in delivering it the next day, Tuesday. On Saturday I arrived with the gardeners who were going to spread the dirt over a disused flower bed that needed to have the level raised right off the parking lot. They would then rototill everything before seeding it. They took one look at the dirt and said "No, no" this is no good for growing grass, is very poor dirt. It had rained since it was dumped and when I took a handful and squeezed it the gardener said "you can make a clay pot out of this". And it didnt fall apart. Despite the rain having soaked the adjacent bed they were able to easily rototill the dirt, rake the weeds out and smooth the bed, and NO clumps formed from the "soaking wet" dirt worked in the bed.
When I asked them to come get the dirt off my parking lot and refund my money I was first blamed for having the dirt for 10 days without complaint (Tuesday - Saturday is 4 days, I called on Monday) and then I was blamed for not covering the dirt to keep the water off and out of it. Nobody told me that I had to cover the dirt to keep it dry (???). Which brings up the question of what would have happened to the same dirt if it was spread on the beds and then it rained? It would still have turned into a lumpy layer of clay pan. I know clay, my mother told me to never "work" clay or it would turn into a hard lump. In addition, the dirt they delivered was full of gravel. At home I opened a bag of topsoil (wet) and when I squeezed and released, it fell apart. There was no "greasy" feeling in my hand like when I squeezed their clay that held its shape and I had a hard time getting it off my hand where it stuck like clay used in throwing pots.
I put the topsoil next to the "dirt" on white paper and took a picture. The difference is clear and obvious. I wish I could post the picture.

OK, so they suggest the motive for my calling them to come get the dirt off my parking lot was "I didnt need it". My landscapers suggested we raise the level of the ground off the parking lot so there wouldnt be a drop off. But because the "fill" that was delivered was so bad my landscapers said it would be better to leave the drop off and not raise the level of the area. Because the workmen were already there I had no time to try and remedy the situation (on a Saturday) and get real topsoil delivered. So I just let them go ahead with rototilling and seeding the area and there is still a drop off the parking area onto the grass. There was no "hole" to fill with the "fill". And the concept that "dirt shouldnt get wet" is ludicrous.

I posted on Craig's list for somebody to come and get this fill. I heard from other people who have had problems with "fill" being sold by several other companies as "topsoil", even from a landscaper who had his truck loaded with this stuff at the distributors and immediately dumped it because the "topsoil" was just screened construction site dirt. So it is apparently a common problem. The only way to get real topsoil is to go to the outfit and take a look at it, wet it, squeeze it in your hand and if it falls apart instead of holding together like clay, then it is topsoil. And unlike me, be there when they come to deliver and do the same check before it is dumped.

We stopped by the business to see the mulch and were treated very well. It was an easy decision when we saw the mulch and had the explanation. We received the mulch promptly the next week--delivered where we asked them to deliver it.

This was the only company I called which was able to deliver the soil the same day and at a reasonable price.

Great product. The best pricing for the type of mulch I wanted. However, they did not follow my dumping instructions at all. I stated on the phone to dump on the tarp and yard, not on the concrete driveway at all. They completely dumped on it on the driveway which in turn stained it. Recommended not paying until they dump it to your satisfaction. They would not help me identify who I spoke with when I called the order in so I could express my displeasure to that specific person. My quality rating is for the product, not for the work.

The job was very prompt and neat. The chips were delivered to the spot I designated on my driveway and I had no problems with the quality of the chips.