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Quality Fireplace & Chimney Service
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace - Repair,
About us
We answer our phones live during business hours. We employ multiple crews to attend to your needs quickly. We can diagnose water leaks with great accuracy and reliability. We are certified by the Chimney Safety Institute of America. We are members of the National Chimney Sweep Guild and Wisconsin Guild of Chimney Service Specialists. We are fully insured. We have over 36 years experience.
Business highlights
Emergency services offered
42 years of experience
Services we offer
Chimney - cleaning & repair, Majestic, Nova, and more!, and refacing. We DO NOT work with pellet stoves whatsoever. We order and install fireplace inserts from reputable brands such as Regency, chimney caps, chimney removal, chimney waterproofing, concrete crowns, conversions from gas to wood, dampers, fireplace insert installs, fireplace repair, flashing repair, inspections, masonry repairs, new metal tops, rebuilding, relining, roof repairs, tuckpointing, water heater/furnace liners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8405 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 1% | ||
| 2% | ||
| 0% |
Showing 1-25 of 405 reviews
Ryan P.
Apr 2021
I was very impressed with the 3 employees that I had interactions with. You could tell that they took pride in their work and more importantly, cared about the customer. It was an absolute pleasure hiring this company.
Response from Quality Fireplace & Chimney Service
"Thank you, [Member Name Removed] for you comments and 5-stars!"
Terry B.
Feb 2021
They were on time and did an outstanding job. They were able to answer any questions I had.
Kenneth M.
Jun 2020
Needed flu inspected fir back flats issue prior to home sale.
Response from Quality Fireplace & Chimney Service
"Thank you, [Member Name Removed] - we appreciate the A rating!!"
David P.
Mar 2020
These folks were not the lowest bidders I had, but I was convinced form the reviews to use them. They were responsive in getting me a quote. After I agreed and sent the down payment it took almost two months for the Cover to be replaced. I made several calls during the wait to see what the timeline was for the cover to be changed. It took me a MONTH to get the right person on the phone to answer the basic question I was looking to have answered “When can we expect it to be done?” Apparently, there was a delay because the manufacturers were not getting the covers out. But it still doesn’t take a month to figure that out and get back to your customer. All calls originated from me to the company even though I was told someone would call me back. Shortly after the cover was changed, I went up and inspected it. It had a 7/8” inch gap between the Chase cover and the chase in one corner and a ½’ gap on the opposite corner of the same side. I immediately called them and told them my concerns. After four months of me initiating phone calls that were never returned (except two they initiated – when they wanted the rest of their payment), they finally sent someone out to take care of the problem. I just can’t believe this is what they call customer service…..
Response from Quality Fireplace & Chimney Service
"We apologize for the delays that you experienced. Our busy season is every year in fall. It seems that everyone calls at the same time. We were there on September 7th and you accepted our proposal on September 16th. We were slammed with masonry work which can only be done in warm dry weather. I admit we let your job wait a bit while we took care of active leaks and real estate deadlines. We installed your new chase cover on Nov 7th. We install hundreds of these every year with no issues. It turns out your chase is not built square which resulted in the small gap that you observed. We were notified of this gap on December 11th. We were unsure what to do since that had never happened before. We have been working diligently to catch up on an incredible backlog that we also have never had before. With the weather finally warming up we came and took care of the issue. We did not request final payment until the issue was rectified. We thank you for your feedback."
Tom L.
Dec 2019
Went great! On time, good communication, fair price. All good. :)
Response from Quality Fireplace & Chimney Service
"Thank you so much for your business and feedback!"
Kelly V.
Dec 2019
Very thoroughCleaning and inspection of chimney/fireplace. Noted some areas of concern.
Response from Quality Fireplace & Chimney Service
"Thank you so much for your business and feedback."
Patricia P.
Dec 2019
Very well. I had questions answered and felt reassured using my fireplace after not having used it in 2-3 years,
Response from Quality Fireplace & Chimney Service
"Thank you so much for your business and feedback!"
Terry W.
Oct 2019
File sent went to junk file and and company has resent. Very happy with their work. Great clean up. Will recommend.
Response from Quality Fireplace & Chimney Service
"Thank you so much for your business!"
John S.
May 2018
in the process of selling a home, buyers home inspector identified our chimney was in need of repair. When I called Quality Fireplace and Chimney Service they responded quickly to address the situation so we could close on time. The work was done fast with no issues. Only negative; After project completion, workers left a small amount of materials and debris in basement which I had to clean up.
Response from Quality Fireplace & Chimney Service
"We put active leaks and real estate transactions at top priority. Thank you so much for your business."
Bonnie Z.
May 2018
Very satisfied with everything about this company.
Response from Quality Fireplace & Chimney Service
"This happens to be our area of expertise! Thank you so much for your business!"
Jacqueline H.
May 2018
Prompt and efficient service. Very clear and honest assessment of repairs. No pressure tactics.
Response from Quality Fireplace & Chimney Service
"We have an abundance of work because we are up front and honest about what we see. Thank you for your business."
BLANCHE K.
Apr 2018
We took advantage of Quality Fireplace ‘s Spring chimney inspection special (and, ultimately for repair work done, Angie's List 5% off coupon) and were glad we did. Ray did the inspection and cleaning, found some significant cracks and crumbling and missing mortar in both the smoke chamber and the flue. Ray spent a lot of time with us, showing us not just the pictures that he took, but having us watch the screen as he maneuvered his 360 degree camera inside the chimney. He explained the repair options, without any pressure to do repairs at all, left us with information about the repairs and gave us a detailed estimate. We decided to go with the PCR, HeatShield joint repair and Parge smoke chamber repair options. Ryan and Johnny came to do the PCR– they were professional, personable, very efficient and careful to clean up. Ryan returned a couple of days later with Jeremy and spent most of a day doing the smoke chamber and flue repairs. We could not have been more pleased than we were with both of them. They were a pleasure to work with, clearly knew what they were doing and patiently answered all of our questions. Again, we were struck by their professionalism and efficiency and the way they took care to protect our floors and furniture as they did their work. The work we had done was not inexpensive but we feel confident that it was necessary and done well. We are happy with the 20 year warranty and confident that Quality Fireplace will stand behind their work should any problems arise.
Response from Quality Fireplace & Chimney Service
"We are very thorough in our inspection process. We thank you for your business!"
Toni P.
Feb 2018
Went well.
Response from Quality Fireplace & Chimney Service
"Thank you for taking the time to grade us. We appreciate it and your business."
Brian R.
Jan 2018
Perfect. Knowledgable at a very good price! They were able to do a complete check and change out the gas logs with the log lighter.
Nicole S.
Dec 2017
Great experience overall. The gentleman came and cleaned our chimney and completed an inspection which from that we found out we needed additional services/repairs etc. Felt like he provided the best options and what was needed. Will be using them in the coming months!
Renee A.
Dec 2017
Very well , on time would hire again
Response from Quality Fireplace & Chimney Service
"Thank you!"
Tom R.
Nov 2017
Very prompt and professional. Took time to explain everything along the way. Highly recommended.
Response from Quality Fireplace & Chimney Service
"Thank you!"
Richard M.
Nov 2017
They were excellent. They did the work on time, efficiently, cleaned up after themselves, and we did both interior and exterior. The price was fine and competitive. We told them the problem and they did what they said they would do which was great.
Christopher J.
Nov 2017
It was super easy to schedule and the guys showed up within the time window. $239 for about 30 minutes of work feels a bit steep, but I have no complaints about the work they did.
Response from Quality Fireplace & Chimney Service
"Our flat fee pricing makes it easier for everybody to understand. Sometimes they go quicker than others and don't forget we have travel time to land in your window which is reserved just for you. Thank you for your feedback!"
Elizabeth S.
Nov 2017
Though my husband nor I were home, we gave the Quality staff access code. Professional photos were taken of their work. They even cleaned the floors after they were done as they did not want to track gravel. We will use their services in future and would recommend the same to others.
Janet B.
Oct 2017
Ray did a great job of explaining what he was doing. There was no mess at all. He showed me pictures of an area of concern but did not pressure me at all about replacing it. He immediately followed up with complete report and the pictures via email. Took less than an hour. Would definitely recommend.
Jill W.
Oct 2017
Wonderful. We did need additional work...they performed professionally, friendly, competent, just an overall nice company to do business with, from beginning to end. I gave them a B on price only because i had nothing to compare it with, its worth it to me to pay a little extra to get excellent service.
Chris K.
Oct 2017
We had no idea about chimney caps. The Quality Chimney and Fireplace guys were able to tell what cap we needed from the ground, and they actually had one in the back of the van! So they took it out and climbed on our roof to install it. I wrote a check and they were gone within 20 minutes, job complete.
Brian K.
Oct 2017
Ok, but no video inspection available due to type of fireplace.
Erin S.
Oct 2017
Quality Fireplace & Chimney arrived at the stated time, examined the chimney by getting on the roof, and promptly provided a complete estimate for the work, including a couple of options. The written estimate was well done; however, before he examined the chimney, the person who came to do the estimate was trying to offer many options that I did not need or want in an offhand way. I ended up using another provider.
Licensing
State Contractor License Requirements
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FAQ
Quality Fireplace & Chimney Service is currently rated 4.8 overall out of 5.
Quality Fireplace & Chimney Service accepts the following forms of payment: CreditCard
Yes, Quality Fireplace & Chimney Service offers free project estimates.
No, Quality Fireplace & Chimney Service does not offer eco-friendly accreditations.
No, Quality Fireplace & Chimney Service does not offer a senior discount.
Yes, Quality Fireplace & Chimney Service offers emergency services.
No, Quality Fireplace & Chimney Service does not offer warranties.