QRS Group

The concern was mold was on surface of siding and did not penetrate it. The inside window casing would consistently ice-up and black mold form on the wood. This situation prompt us to hire someone. We used QRS before on an another project several years ago. The rear part of the house facing "North" became infested with black mold. The project started in October. After removing the siding and trim boards, it was discovered that mold had penetrated to the pink insulation surface. Mold did not penetrate through the pink insulation. The project was temporarily put on hold to have our home insurance agent inspect it. We decided to revise the estimate by ordering custom un-stained Sierra Pacific windows. QRS insisted to stain the windows in their shop to match our existing casings in our house. Luis Ruiz, President of QRS, removed and brought the window casing with him for a match. They had delivered the smart-siding boards and laid them on our driveway. It had snowed many inches and now was covered in a pile of snow. I was concerned about the smart-siding being exposed to the elements, but Jake Ruiz (VP of QRS) said it would be okay. In December, there were a few days above 30 degrees. The projected started again and the workers came out to install the smart-siding and cedar trim boards. They had scaffolding on the patio deck. They removed the existing Hurd windows and installed the new Sierra Pacific windows and put blown insulation around them. We noticed that the window stain color was not the correct match as our existing casings in our house. We told them, but they said it was what was they put on it. We didn't like the match. We insisted that they needed to correct the stain somehow. They said that they could put some "yellowish" stain on the existing stain to match it. But the yellowish stain over what they did to the windows is just a "patch-job", and the true color match actual has a bit of "orange color" to it. Jake said they would come out when the temperature was above 40's to finish the outside of the house with caulking and additional painting. On February 26, 2017, we had a warming trend of 50 degree weather with threat of some rain. They came back to caulk and paint the siding and trim boards. The caulk used was Vulkem (manufacture says it take 30 hours for full cure). All night it rained, but they were back out the next day to finish caulking and painting. I questioned the owners, Luiz and Jake Ruiz whether it was a good idea to do this when weather is going to rain. They got upset at me and said "I'm not trusting their professionalism and which they have been doing for 28 years." QRS said that they will come back to finish inside the house later in June perhaps, when temps are in 70's and can open windows, because they will need to put Polyshade varnish over the stain to try to match the existing casings in the house. We have gotten painters to look at the color of the window moulding stain and they said it clearly does not match. QRS has not finished the job. I don't think I want them to. If they do, they will have to correct the strip and redo the stain on the windows.

The service was great. I would trust them for any home project including building a home from scratch. The quality of work and customer service is wonderful. The owner even came to the job almost every other day to check on everything. They always cleaned up after themselves everyday.

We’ve all heard the horror stories—the contractors who stop coming midway through a remodel, the ones who add unexpected expenses to the projects, the workers who track mud and blast their music, completely forgetting they’re in someone’s home. I’m happy to report that none of this happened with Quality Remodeling Specialists.
The company did a complete remodel of our master bathroom. Because my house is small and I work from home, I was concerned about the process being intrusive. Jake, the project manager, assured me that the crew would be considerate and as quiet as possible, and that was indeed the case. The tile work was predominantly done by one man, Jeff, a master craftsman who took pride in his work and did a beautiful job.
Someone from QRS showed up every single workday by 7:30 am, and worked until late afternoon. My husband and I were consulted on every detail (like the placement of the soap dish in our shower, how high up we wanted the medicine cabinets etc.) and all our questions and concerns were addressed immediately. Each day the work area was cleaned and vacuumed, which kept the rest of the house from getting dusty.
The finished bathroom is showroom gorgeous. Our experience with QRS was 100% positive and I would definitely recommend them.

Most of the work was done by one man. Terry a very skilled and exacting craftsman was punctual, considerate and unobtrusive. Jake, his supervisor was on site daily for certain portions of the project and several times a week. The project was well planned. Plumber and electrician were prof. craftsmen.

I would use them again.

The project went very well, lasting about three weeks.  The workmen were exceptionally prompt, arriving predictably every morning at 7:30 am.  They placed drop clothes in all areas, covering the steps to the upstairs with plastic sheeting which kept dust to a minimum.  They cleaned up and vacuumed every night before leaving.  They consciously kept as low a profile as possible while working in our home, so the experience was as minimally disruptive as possible.  They explained and answered all questions, and worked cooperatively with us each step of the way.  They addressed and solved problems as they came up, such as the delivery of a wrongly constructed  window, which was corrected by the next day.  The tiling of walls and floor took longer than expected due to some concerns about the floor tile, which required more attention than anticipated, and the fact that smaller wall tiles had to be placed individually.  The person who did the tile work proceeded as an artisan, with patience and competence.  We love how light and open the bathroom is, especially when the setting sun streams into the room, lighting everything up.  We had a very positive experience working with Quality Remodeling Specialists.  They were exceptionally responsive, competent and pleasant to deal with.

They were part of my home warranty. I called them about remodeling my bathroom, but i never heard back from them. The guy who did the patch did a good job. He runs the place and knows his stuff. He is really busy. He did good quality work. I wish they would have got back to me in a prompt manor.

Because of the proximity of the bathroom to the bedroom and only one access available we went into this project with some trepidation. But Luis assured us that the work would be done with a minimum of interference and it was. The work area was sealed off from the bedroom and the carpets were covered with plastic.
Although the project start was delayed for two weeks, partly our fault, his crew stayed on the job from beginning to end. The coordination of the electrician and the plumber was perfect and did not hold up anything. Luis or Jake [son] were on the job almost every day and were very accommodating, they made us aware of problems, made many suggestions that actually saved us money. In fact Jake came up with several good ideas that enhanced the overall appearance of the bathroom. Then there was Jason who was on the job every day doing all the heavy lifting, demo, the drywall work, tiling, also with decorative small tiles that tend to be time consuming. Jason's standards are very high and he provided the kind of quality workmanship that met our expectations.
When Jake wrapped up the project doing a couple of minor adjustments installing some parts that were on backorder, he did so in a most professional and pleasant manner.
And most of all the whole crew was pleasant to work with, with a minimum interruption.
We will certainly use them again in the future.

QRS did a great job on a complete bathroom remodel. The guys were punctual, polite and professional. We love our new bathroom. I had heard some horror stories about contractor work from friends, and was happily surprised that everything went as promised, on schedule, on budget. Luis and his colleagues were a pleasure to have in my house.

I decided to re-do my full bath by myself and needed some help with the shower. Luis completed the greenboard as well as the shower plumbing all In a few days from the initial call. Even though this was a small job I appreciate the attention we received and the quickness and quality of the work.

We were very pleased with the work Mark did. He gave us an idea each day as to what would get completed. Also very friendly.

Quality Remodeling kept me informed during the process, cleaned up each night and finished on time. There were some costs I was not prepared for, but they were reasonable.

Had a relatively significant leak inside porch coming from wlakout porch above. After having trouble getting timely estimates I called Quality Remodeling Specialists. They met me within a day and gave an estimate. When the work began they ran into a lot of issues they showed me and were very thorough in ecxplaining my options. The work they did was excellent and I would use them again. The job cost a little more than I initially anticipated, but less than I expected with the amount of work done.

Excellent communication throughout the project- We updated the tile, shower/tub, and toilets in the main and master bathrooms. The master bathroom was made larger by moving a wall to the adjacent laundry room. After the wall was moved, our ideas for the shower area changed when we saw how much room we now had to work with. QRS never missed a beat, and came up with a new design with glass block that was more beautiful than the first idea. By jumping to the other bathroom while new material was being ordered, no time was lost. We are so pleased with the look and quality of our "new" bathrooms, and amazed how quickly the work was completed.

Very professional organization. Luis oversaw the project from start to finish. His crew did an excellent job in completing the work. Always asked our input and recommended ideas to make the remodel better. Finished product turned out great. Took approximately a week to finish. Will definitely hire again for future projects.

The pricing changed because the project changed quite a bit as we moved with them. It was more than the estimate because we changed a lot of things. They were excellent to work with, really good craftsman and very flexible in making it the way we wanted it. They'll show us how high the shower height would be and actually have us measure and check exactly what we wanted. They were very precise about making it to be fully our finished product. I think they were very fair in their pricing.

The experience was excellent! Luis is very professional, honest and punctual. The vendors he provided for supplies were small locally-owned businesses that provided excellent materials and service. His crew has been with him for a long time and are very skilled at what they do. Part of the work was done while we were out of town and we had no problem leaving our home in their care. Luis stopped by regularly to make sure the work was being done to his satisfaction and he walked with us after the work was complete to make sure we were happy with the results. We will definitely be using Quality Remodeling Specialists to remodel our kitchen and family room in the near future.

They cleaned up every day after themselves. They made sure not to leave a mess in the house. They were excellent. The flooring is what raised the price so much because it was specialty flooring. The price is very fair, I think.