
I.T. Connect
About us
I.T. Connect provides same day and next day data recovery, computer repair and maintenance services for business and residential customers in the Waukesha-Milwaukee metro area. We provide both on-site and in-store service and most in-store jobs are completed within 24-48 hours.
Business highlights
Services we offer
Data recovery Computer repair, managed services and more., networking, telephone systems and data communications cabling, virus removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
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17% | ||
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"Thank you very much for your business and I am glad that we could be of service to you. Please let us know if we can be of service to you in the future. Jason Roskopf Owner"
"Hi Member, I am sorry that you were disappointed with us and want to make things right by you, although I have to admit that we do not provide the type of service that you seem to have been expecting. You have a very old 3com router that was failing frequently and requiring manual intervention to get it running again, and I stand by my recommendation that it be replaced. While I understand that you (and we) were able to get it running again by turning the power off and on again, I do not consider that router as having been fixed and still recommend that the router should be replaced. While I did go over every aspect of the service agreement with you when you signed up for the "Light" version of the fixed rate service plan I probably should have spent more time to make sure that you fully understood it. We do give priority response to our service plan customers but there is no guarantee that the service will be provided instantly upon receiving your phone call. The plan guarantees 24 hour response and we were always able to meet that, usually closing your support tickets out within a few hours and often immediately. But we cannot guarantee that a technician will be assigned to the problem instantly as you were expecting from us. There is a lot of planning that goes into having the right staff available to meet your needs when you are on a service plan. With the plan we provide our services to you at a discount in exchange for your commitment, part of which is to let us know at least 60 days in advance of cancelling the plan. There is no penalty for cancelling-- we just needed to get the 60 days notice that you had agreed to when you contracted with us for discounted services. We did charge you for the cancellation period, and you also called me needing support during that time and we provided the service for you, but there was never any penalty. I do concede that you expressed to us several times that you wanted us to open at 7 or 8am instead of 9am and I did discuss that with our team at the time, but unfortunately we do not have enough demand for service prior to 9am to cover the cost of bringing in additional staff to cover it. If you had needed to schedule an appointment for 7 or 8am I could have done that, however I cannot simply bring everyone in an hour or two early every day just in case you might call. In closing I would like to say that I'm sorry that you were not happy with us, and we are still willing to work with you should you need assistance with your network in the future. Best Regards, Jason Roskopf"
"Hi Member, I'm glad we were able to meet your expectations, even if the computer itself needed to be replaced. Thank you for your review and please let us know if we can do anything for you in the future. Best Regards, Jason Roskopf"
Licensing
State Contractor License Requirements
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