GENERAC POWER SYSTEMS

I had my dryer stopped working. I had a company come out to repair it. They told me it was an electrical problem. I called Mister Sparky the company who installed my panel. The tech said the problem is the Generac power shed. I had been without a dyer for nearly 3 weeks. I asked if he could replace it and he said yes. I paid them $548 for the part replacement. I called Generac and explained the situation and they wanted an invoice explaining the problem. I sent that out. Generac contacted me and said the company I used was not authorized to do the work. In the meantime we had our heat pump stopped working. I called our a/c company and was told it was the second power shed. I called Generac about the second one and they sent out their authorized company. I was told that when the 1st generation power sheds fail they disable the connected component. They said if the following generation failed the connected component would continue to operate. Generac obviously knew this but we were never notified. Losing your a/c in Florida is serious and inconvenient to lose a dryer for 3 weeks. I was very dissatisfied with their decision not to reimburse the $548 I paid to replace a component that Generac knew was defective. I will update this review if Generac reverses it decision and treats this customer fairly.