Brother's Garage Door Sales & Service LLC

The job was done quickly. Plus, the pulleys were greased and one rail was realigned slightly. The door is functioning better because of the realignment.

When I called and described the problem and the age of the garage door, I was told it might need to be replaced, and a cost estimate was provided. I called late in the afternoon, and the repair was done the next morning. When the service man arrived, he diagnosed the problem as a relatively easy one to fix, and proceeded to do so. He also lubed the rollers and checked everything out. Excellent response, timeliness, and work. I couldn't be more pleased.

The repair went great. Broken garage door spring was replaced. Explained well what was going on and what he would do. Also greased all other parts of the garage door. Brother's got us on their schedule sooner rather than later. They also quoted the price on the phone, asked if I had the Angie's coupon, and adjusted the price right away.

Best small business experience I have had in years. Garage door spring broke the night before, called them at 8:30am, she said they would try and get someone out this afternoon but schedule is tight today. She said she would keep me updated. At 10:30 she called back, Bob finished a job early and could be here around 11:30. Bob calls from his cell phone at 11:10 and says his GPS says he will be here in 12 minutes. I had an older garage door which only had a spring on one side. He put a spring on both sides, door seems to go up and down smoother and quite. Bottom line - Bob was done in an hour and the price was reasonable. Bob's not into small talk, he just went to work and got it done. I wish every small business was like this one, it was just a great experience. FYI - never used them before, don't know them personally, just took them off of Angies list because they were at the top, now I know why.

We called early Monday morning and he was there around 9.30am. Upon arrived, he replaced the chains (and "released" our van from the garage) and then discovered that the gears were extremely worn down on the garage door opener (possibly what was causing the "hiccupping"). He was very upfront about costs and options. We opted to replace the entire garage door opener, including openers and keypad. He arranged to return to next day to install it. When he installed it, he gave me a tutorial on the features of the new devices. Overall, knowledgeable, friendly, and very reasonably priced. We'd highly recommend.

I called first thing in the morning and the work was done by noon. Great response and great work.

We had no issues, everything was great. It turned out great. I don’t remember the prices, I don’t remember feeling like bewildered or upset. So, I think the price was fine. I remember him taking it out quick, so quick service. It took a day. I don’t remember all the details.

the man came. he fixed the spring and now the garage door works fine.

We called Brother's midmorning and they were here 2 1/2 hours later, fixing a severely damaged spring. Can't believe they came same day and resolved it so satisfactorily and so quickly. They were even running a $30 discount at the time.

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unknown

Excellent company - very responsive to our broken spring so that we could get back to using our garage!  They came and got us back functional within a day.  Another company told us the soonest the could get there was 4 days out.     

Provided a quote for a whole new door at our request but gave us no hassle at all when we had them just put on new springs.

Pleasant and professional, very nice people.

I have used this company for over 20 years and they are great. So consistent, always shows up, great work, good prices and reliable.

unknown

unknown

Bob called ahead, arrived on time and fixed the door at reasonable price. The door was off the track with number of parts broken off. I have no hesitation of recommending Bob and Brother's Garage Door. He is a reminder of how small businesses used to be friendly, reasonable and very professional. 

unknown

He did an excellent job.  He's very professional, very nice and a pleasure to do business with.  I would highly recommend his services to others.

Great overall company to work with.  Fast and professional installation of a quality garage door at a fair price.  My only complaint was not being pro-actively notified by the front office that the manufacturer of my special-order door lost my order (causing a 2-week delay).  But I'm otherwise completely satisfied and would use Brothers again.

I called on a Friday afternoon about my garage door that had slipped out of the track on one side causing the beams to go out of alignment. Bob came out the next morning and reattached the roller, tightened up the bolts attached to the door itself, replaced the worn cables and one of the pulley wheels. He also realigned the beams and had my garage door working again in less than 45 minutes. It actually runs smoother and quieter now after the repairs. I would definitely use this company again and would recommend them.

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Very prompt, good value for service. Service was knowledgeable, clean, well spoken.

Very Well

Great

I received good service at a competitive price, ( I had three bids).