Klecker's Heating and A/C Inc
About us
Klecker's Heating & Air Conditioning is a heating and cooling contractor located at the north edge of Watertown, Wi. We sell and install Amana and Armstrong furnaces and air conditioners, Triangle Tube and Woodmaster boilers, Sanyo/Panasonic mini-split A/C systems, and Aprilaire humidifiers and air cleaners. We offer on-demand maintenance and service agreements for your equipment maintenance needs. We service all brands, stock many parts and products and offer 24 hour emergency service. Additional address - N1637 County Rd E, Watertown WI 53098. Additional email - [email protected].
Business highlights
Emergency services offered
46 years of experience
Services we offer
Commercial and residential heating, HEPA filtration, air balancing, air conditioning, custom commercial design and installation, dehumidifiers, ductless air conditioning, emergency service, exhaust fans, furnace & water heaters, geothermal heat, heat pumps, humidifiers, indoor air quality, kitchen hoods, makeup air, radiant in-floor heating, rooftop package units, routine maintenance, service and maintenance agreements, sheet metal fabrication, solar heat, steam heat, wood & pellet fired boilers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.45 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
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| 80% | ||
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Showing 1-5 of 5 reviews
Robert S.
Apr 2014
We had just purchased a new house and were in the process of remodeling it so no one was living in it yet. We were going there practically every week from December on to make sure that there were no issues with the furnace since we knew it was on its way out. Since the furnace was approx 25 years old, we were planning on replacing it in spring. On January 20, 2014 my husband got there to find the furnace not on and it was about 40 degrees inside. We called Kleckers in a panic and they were able to have a technician out there within a few hours which was great! The technician diagnosed the problem, said it was repaired and was on his way all in approx an hour. We were thrilled. We paid for the services right away and reiterated to the technician that we were going to be replacing the furnace in spring and we would definately be calling them again.
The next day, my husband gets out to the house only to find it 40 degrees once again in the house and the furnace not on. We again called Kleckers and told them the furnace was off again. They sent someone out right away again which was great. This time the technician ended up replacing a total of 3 parts (mind you - on a 25 year old furnace). Not once did the technician come talk with my husband or explain what he was doing, what he diagnosed or how much it would be. After the parts were replaced, the furnace kicked in. The technician came up and gave us the bill for another $540.00. We said thank you and he was on his way. About an hour or so after the technician left, the furnace stopped again! My husband tried to troubleshoot a few things before calling them back again and getting another bill. He adjusted the pvc exhaust/intake pipes on the exterior of the house and after about 25 minutes of work, the furnace kicked on and has been running ever since with no problems.
I called and spoke with the owner at Kleckers regarding the bill and told him I thought it was a bit much for anyone to want to stick more than $700 into a 25 year old furnace. He agreed with my point but advised us to pay the bill anyways. It was almost as though he would rather argue on the phone than resolve the issue. He told me that when we decide to replace the furnace, which I told him it'd be spring, that they would be able to take the parts out of our furnace that they replaced and re-use them. We since received an estimate from them to replace the furnace for an obscene amount which included the previous service call.
Had the technician explained to us how much it was going to cost or had any type of communication with us while he was replacing parts, we would have decided to probably just replace the furnace instead of waiting another 2 months and sticking even more money into a lost cause.
The next day, my husband gets out to the house only to find it 40 degrees once again in the house and the furnace not on. We again called Kleckers and told them the furnace was off again. They sent someone out right away again which was great. This time the technician ended up replacing a total of 3 parts (mind you - on a 25 year old furnace). Not once did the technician come talk with my husband or explain what he was doing, what he diagnosed or how much it would be. After the parts were replaced, the furnace kicked in. The technician came up and gave us the bill for another $540.00. We said thank you and he was on his way. About an hour or so after the technician left, the furnace stopped again! My husband tried to troubleshoot a few things before calling them back again and getting another bill. He adjusted the pvc exhaust/intake pipes on the exterior of the house and after about 25 minutes of work, the furnace kicked on and has been running ever since with no problems.
I called and spoke with the owner at Kleckers regarding the bill and told him I thought it was a bit much for anyone to want to stick more than $700 into a 25 year old furnace. He agreed with my point but advised us to pay the bill anyways. It was almost as though he would rather argue on the phone than resolve the issue. He told me that when we decide to replace the furnace, which I told him it'd be spring, that they would be able to take the parts out of our furnace that they replaced and re-use them. We since received an estimate from them to replace the furnace for an obscene amount which included the previous service call.
Had the technician explained to us how much it was going to cost or had any type of communication with us while he was replacing parts, we would have decided to probably just replace the furnace instead of waiting another 2 months and sticking even more money into a lost cause.
Response from Klecker's Heating and A/C Inc
"Thank you for this kind and partially accurate review. We do our best to please everyone. This customer’s trouble call came in during the coldest part of the winter when the customer was installing drywall at this unoccupied home. The customer needed heat quickly. Our technician got the furnace heating per the customer’s request. There was, indeed, communication on both visits between the customer and our technician on the job. The first invoice, dated 1/20/14, came to $160 before tax. That was paid when our technician finished the job with the furnace running and heating. The second invoice, dated 1/22/14, came to $508.30 before tax. Our technician did what he had to do to get the furnace running. The customer, Mr. ** left the job before our technician finished so we needed to mail the invoice. After a few conversations with Mrs.** we reduced the amount from $508.30 to $214.88 and that was paid 3/14/14. Total receipt from this job was $374.88 before taxes. The furnace ran and heated for the rest of the winter. Per our mutually agreed upon resolution, we allowed the customer to “borrow” the brand new circuit board that we installed in that furnace. Our circuit board was in use until the last week of March when we received the word from the customer that our technician can come over and remove the borrowed board. We absorbed the cost of our technician’s return trip and the use of this board that we can no longer sell as new. There was conversation regarding replacing the furnace between myself, the Service Coordinator, and the customer, Mr.**. A couple of days after the second repair our comfort consultant visited the job and talked with Mr.**. The quote we provided was for a higher end furnace per the conversation. It was indeed more expensive than a basic furnace quote. The telephone “arguments” that went on were between myself and Mrs.**, not the business owner. It's easy, but unfair to play "armchair quarterback" after the fact and claim "coulda - shoulda - woulda". We did what we could to solve the immediate problem in the dead of a very cold winter, then solve another problem after the fact with an unhappy customer. We have been committed to honesty, value and customer service since 1979. We really tried to cooperate with and satisfy this customer. We’re disappointed and surprised that she felt it was necessary to leave a negative review with Angie’s List."
Sandra C.
Sep 2013
We will definitely have them back, and they are really good about doing service calls for us. They make it a priority to get to you as soon as possible. I would recommend them to others.
Response from Klecker's Heating and A/C Inc
"Thanks for the positive review, (removed member name)! We appreciate your feedback and your business!"
Mary R.
Aug 2013
They have excellent customer service. They're very prompt. They have nice technicians. They're friendly on the phone. They call before they come. They accommodate your schedule.
Response from Klecker's Heating and A/C Inc
"Thanks for the review, (member name removed) ! We've appreciated your trust in Klecker's Heating & A/C through the years, thanks for your business!"
Dean W.
Mar 2013
Over all execelant
SUSAN L.
Oct 2007
They did this very proficiently. They were prompt in their appearance as well as their concern. They were definitely problem solvers.
Licensing
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FAQ
Klecker's Heating and A/C Inc is currently rated 4.4 overall out of 5.
Klecker's Heating and A/C Inc accepts the following forms of payment: CreditCard
No, Klecker's Heating and A/C Inc does not offer free project estimates.
No, Klecker's Heating and A/C Inc does not offer eco-friendly accreditations.
No, Klecker's Heating and A/C Inc does not offer a senior discount.
Yes, Klecker's Heating and A/C Inc offers emergency services.
No, Klecker's Heating and A/C Inc does not offer warranties.