Bonanza Heating & Air Conditioning

Great! Very helpful and informative

It was a very hot day, so I was glad they were able to come out quickly. They were able to fix it right away. They were able to schedule an appointment for me quickly. The guy came earlier than scheduled; he was very nice and pleasant. He showed me what he doing and explained the work he had to do. I appreciated that.

They're very unreliable. They were good on the installation but their follow up on maintenance is terrible. I've called them a couple of times and no one has ever shown up so I quit calling them. I don't recommend them.

Bonanza was very helpful in the quoting process, providing excellent information on selection of units and accessories. They were extremely prompt, being on site 1/2 hour early. Very courteous, very professional, very punctual, very considerate of occupants and cleanliness. They cleaned up everything they did.
I would hire this company again in a heartbeat and am considering switching my semiannual furnace/AC service to them.

I contacted another area Heating and Air Conditioning service about the Rennai noise. The serviceman found the combustion fan was out of balance. The warranty parts were ordered to fix the Rennai. The serviceman agreed that the noise was so loud it shook the case around the Rennai. Also, odor comimng from the furnace air filter. The furnance was serviced and consumer education provided on how to care and check furnance air cleaning unit. Parts were ordered. I was told the air cleaner was very dirty and that should have been pointed out to me at the annually cleaning(A decayed mouse was found--in the filter system. The serviceman pointed out that can be common.) I contacted Dean at Bonanza Heating and updated him on the findings. He immediately wanted to know the name of the other company. He called me back-I saved the unkind message. I called him back after leaving a message to find out about expecting a refund due to unnecessary and incomplete work. Dean told me to not expect a refund and to "clean my house". (I have a cleaning service and live in a 500K house.) I shared with Dean that I would be making a report on Angie's list.