US Cellular

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I appreciated the honesty I received from the service rep at a small US Cell office on the east side of Green bay. I wanted to purchase a Smart phone for my daughter (who lives out west) for her graduation, but after talking to the rep, it was clear that it would be better to do that closer to where she lives. Also, she informed me it depended on what company has satellite towers near where she lives. I felt no pressure to purchase anything at that time, and assured her I would be back to purchase a Smart phone for me when I decide to obtain one.

The Internet is separate from the cellphone. I have data on my phone and texting also. I have four phones and plus Internet. It is like unlimited texting and data, etc. Regarding their service, well it could be better. They are good about responding to you when you say I just lost another call, but it continues to happen; though I think they are as good as anybody else. I am not motivated to just look elsewhere. I am not sure how the cell phone companies work, but their towers, like I live in Oshkosh and yet if I pick up my cellphone and dial there is a way of tracking where you went and I sometimes go to a tower in Menasha, which is further away. Why would not they go to a tower right here in Oshkosh, I have asked that very question and the technicians are very concerned, but they end up saying I do not know. Sometimes the reception is wonderful and other time it drops the call and that is always at the most inconvenient moment. Connecting online through my phone or through my computer is pretty good, it could be better but I would not complain. They never leave you with the feeling of tough luck. They try to make you leave satisfied that you have been actually helped. When they know they have not quite measured up they are apologetic and seem to say we are available in the future and we will get this. I think the technology is just beyond them and it is so rapid that even their best technicians cannot really keep up with everything.