Rhino Shield

The salesman that I worked with was Randall (Randy) C. and the project leader was David V. I have a 2 story house with cedar siding and hired Rhino Shield to paint all exterior siding. All trim was one color, all siding another color. The first paint crew seemed to know what they were doing and everything was going well until the first time the crew leader (Raul) told me they were done and asked that I walk around the house to verify that the work was satisfactory. This is when things started to go downhill. At first glance, everything seemed fine. As I took my time to look things over, I started to see just how poorly the job was done. There were numerous areas where the trim color was over sprayed onto the main body color. There were numerous areas that were never properly prepped/scraped. And there were just as many areas that were never even painted. The worst areas were anyplace that a person would have to bend over or get on their knees or even lay down to do the work. I pointed out a lot of the mistakes to Raul and he and his crew started fixing them. Or so I thought. This went on two more times before Raul and his crew were kicked off the job and supposedly fired from the company. During this entire time, the paint crew managed to break a basement window, crush a roof vent, trample plants, damage my decorative block patio, discolored areas of my driveway with chemicals used to clean up paint, got paint on my new garage doors & weather stripping, and damaged my deck by not protecting it from over spray or their ladders. During this time, I had been in constant contact with David V. I had sent him pictures as well as showed him everything in person. David assured me that Rhino Shield would cover the cost to repair everything as well as get a second crew out there to fix the poor work of the first crew. A couple weeks later another one man "crew" (Daniel) showed up. This worker redid almost everything that the first crew had done. It became very evident that the first crew had not done the proper amount of prep work that was required on my house. Once again, at first everything was going well. When Daniel told me he was done, I started to do a walk around to look at the finished product. It was the same issue as with the first crew. There were areas that were never prepped or scraped, and there were areas that were never painted. You could see areas of bare wood that were never primed. There were areas where the original stain was flaking off. This became extremely frustrating as I had gone around the entire house, both stories, and marked all the problem areas with painters tape. All the crews had to do, was fix the areas that were marked out. In most cases, it looked like they just took the tape off and just spread a little paint on. In all, I was told on six different occasions that the job was complete, three times by both crews. It wasn't until the sixth time that it seemed like everything was finally done the way I was told it would be done at the beginning of this project. All this time, David V kept assuring me that all the damage that was done to my property would be taken care of. He offered me a 10% discount off the contract price as a way to apologize for all the issues, and also stated in writing that I would be reimbursed for all items damaged. I had submitted emails, pictures, texts, receipts of the items I had repaired right away, and quotes for the items that still needed to be fixed. At the end of the job, it was requested that I sign a letter stating that I agree that the work had been completed. I agreed to sign the letter, but only if it was noted that I would be reimbursed for all damaged items. David put this in writing, listed everything out, then he and I both signed and initialed the letter. Shortly after this, I received the final quote which was to repair my deck and hand railing. My deck is built with Azek deck material which is a PVC decking material. All the areas that were not protected from over spray, and the areas that were scratched up from workers dragging their ladders across the deck, needed to be replaced. As the deck is made with a PVC material, the over spray can not be scraped off without causing further damage and the scratches cannot be buffed out. After David & Rhino Shield received the quotes, they completely changed their tune and refused to pay for any of the repairs. Instead they felt that it would be fair to offer me an additional 10% discount off my contract price for a total of 20% off. This may sound like a good deal on paper, but the cost to repair my deck and railing, is more than the cost of the entire paint job. Even though I have signed documents from them stating they will reimburse me the cost of the repairs, they are refusing to do anything. I should also note that their contract states that the will "Mask and shield all windows, doors, roofs, lawn, shrubs, decking, and patios to prevent over-spraying". So not only did they not follow their own contract, but they refuse to honor their signed document stating the reimbursement. When I brought this up in an email to David V, he replied that he would no longer be replying to emails and threatened to put a lien on my house if I did not pay. He stated that I signed the completion documents and that I was required to pay immediately. I reminded him that he also signed the completion document and that it was noted on the document that Rhino Shield would reimburse me for all the damage done to my property. He never responded to that, just reminded me that payment was due, or a lien would be put on my home. I've included some pictures of what I was told was a finished product. These have since been corrected, but why did I have to point these items out and why did it take the company six attempts to fix everything? Do yourself a favor, before looking into this company, do an internet search for Rhino Shield complaints.

We were very happy with it. The guy came in and we talked about the process they go through and their warranties and everything. Then he went out and did a measurement of the house, he came back in and we talked about pricing and came to an agreeable amount. Now, just hopefully the rest will go that smooth. They did not charge for the estimate. They were out here within a couple of days of contacting them. They were on time. If the work they do is as good as the quoting, then I would use them again, but until that happens, I can't answer the question of if I would use them again. If the quality is what they say it is, it will be an excellent value. I chose to use them because my sister-in-law recommended them. They were able to produce a lot of different information showing they did a lot of this type of work and received good reviews on it.