AQUA-FUN POOLS INC

I've been using them for 2 years and they continue to do a good job.

They said we would get the spa in 4 weeks and it took 8 weeks. Some of the delay may have been because of the hurricanes.

WE WERE VERY PLEASED WITH THE FINAL PROJECT. JIM (OWNER) TOOK CARE TO DRAW UP A DESIGN AND MAKE RECOMMENDATIONS ACCORDING TO OUR NEEDS. THE CREW USED WERE VERY RESPONSIBLE AND DID EXCELLENT WORK. IT IS , HOWEVER, DIFFICULT TO GET A HOLD OF JIM DURING THE PROJECT AND RESPONSIVENESS TO PHONE CALLS IS SLOW.

I MOVED TO THIS HOUSE IN SEPT. AND HIRED AQUA-FUN TO DO WORK ON MY HOT TUB SEVERAL TIMES. THEY DID A GREAT JOB. THEN IN FEBRUARY I GOT ON THEIR LIST TO RESTORE MY POOL. IT TOOK 4 MONTHS TO GET SOMEONE OUT HERE TO EVEN LOOK AT THE POOL AND THEY HANDED THE JOB OFF TO THE OWNER AS HE IS THE INGROUND POOL EXPERT. THIS IS WHERE THE REAL NIGHTMARE STARTED. THE OWNER WOULD NOT RETURN CALLS. IT TOOK 4 APPOINTMENTS TO ACTUALLY GET HIM OUT HERE TO LOOK AT THE POOL. WE MADE AN APPOINTMENT TO PICK OUT A LINER WITH HIM AT THE STORE, A TIME HE SET, AND WHEN WE GOT THERE HE WAS NOT THERE. NOW MONTHS LATER THE POOL MAY BE DONE IN A WEEK. SO FROM FEBRUARY WHEN I CALLED TO GET ON THEIR SCHEDULE UNTIL THE END OF AUGUST TO DO THE JOB, WITH LITTLE OR NO CONTACT FROM THE COMPANY OWNER I FEEL VERY FRUSTRATED. IF YOU NEED SERVICE FOR A HOT TUB THE COMPANY IS VERY GOOD. IF YOU NEED A NEW POOL OR MAJOR POOL WORK DONE, FIND ANOTHER COMPANY.

I ASKED MANY QUESTIONS AND THE SERVICEMAN WAS MORE THAN KIND WITH HIS RESPONSES. THEY HAD TO MAKE TWO VISITS. THE FIRST VISIT THEY REMOVED THE WATER FROM ON TOP OF THE COVER AND IT TOOK A LOT LONGER THAN THEY EXPECTED. THE SECOND VISIT WAS FOR THE LEAK REPAIR AND CLEAN UP. I DON'T KNOW HOW TO COMPARE TO OTHER COSTS. THE OPENING SEEMED COMPETITIVE, BUT THE OTHER WORK WAS EXPENSIVE.

SALESMAN (KEN E.) WAS KNOWLEDGEABLE, LOW-PRESSURE, AND RESPONSIVE. DELIVERY ARRANGEMENTS (CARLA) WERE MADE EFFICIENTLY AND VERY COURTEOUSLY. HOT TUB DELIVERY THEN LATER SET-UP WENT MUCH SMOOTHER THAN FEARED -- SIDNEY WAS EXCEPTIONALLY THOROUGH, RESPONSIVE, INFORMATIVE, AND EASY TO WORK WITH. PRODUCT ITSELF IS EXPENSIVE BUT PRICE SEEMED FAIR.