Main Appliance Service
About us
Based in Sun Prairie and West of Madison. At Main Appliance Service, our mission is to provide you with quality, fast and professional appliance repair at the best possible value. We carry only factory specified parts,and we buy our parts in bulk and pass the savings onto our customers. We provide a 90-day warranty on every repair. We also provide installations on new products. Choosing Main Appliance is choosing a company that services the Dane county area and comes prepared to each repair. We also offer a senior and military discounts. We are a factory authorized to service these brands. Whirlpool, Jenn-Air, Samsung, Bosch, Maytag, Kitchenaid, LG, GE, Hotpoint, Amana, Haier, Electrolux, Frigidaire, SpeedQueen, Dacor, Danby, Marvel, Roper, Zephyr, Admiral, Magic Chef Five Star, American Range and Estate brands of appliances.
Business highlights
Services we offer
Air-Conditioners & Ovens for All Major Brands., Cooktops, Dehumidifiers, Dishwashers, Dryers, Microwaves, Parts and Installation Service for Washers, Ranges, Refrigerators, Stoves, We offer Appliance Repair
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 2% | ||
| 4% | ||
| 4% | ||
| 4% |
There have been two parts to my experience with Main Appliance that went into my overall rating.
First was the initial installation - everything went fine for this. They were professional, fast, and nice. Up until a few weeks ago, I would have said that I would use them again.
Second was when my ice dispenser malfunctioned a few weeks ago leading to flooding in my kitchen (water poured out from the dispenser into my freezer and, when I opened the doors, had a rush of water go all over my kitchen since it was about 1/3 full of water by the time I discovered the problem). When I contacted Main Appliance the next day, I learned that there is only a 90-day warranty, so, in addition to paying for the services to fix my floors, I will also have to pay to replace my dispenser again less than a year after it was already replaced.
With that being said, I don't have anything to indicate that the issue was the fault of Main Appliance (it may have just been the product) which is why I went with an overall B rating. However, given the limited warranty, I will be using a different company (with a more robust warranty) to get my ice dispenser fixed this time around.
Josh came out and quickly stepped through troubleshooting to confirm the control panel on my dishwasher had failed. Upon failing to convince me that it should be covered under warranty (he did try), he walked me through the likely costs and invited me to explore the main appliance store for other alternatives. I paid the minimal fee and he was on his way.
I later reconsidered the unit's age and called Electrolux. After talking with them, I learned the issue should be covered under warranty. But Electrolux spent some time trying to talk me out of that after doing the numbers. I spoke with Josh again who confirmed it should be under warranty according to their terms. Josh was unavailable so another technician came out to do the phone conversation with Electrolux in front of the unit. After he got through, he did the same routine of convincing the manufacturer, but eventually succeeded. I presumed I'd be paying for this return visit, but these folks considered it all part of sorting through the initial issue. (Win!)
They received the replacement control panel, scheduled a visit, and came out and installed it and verified its function. Yep, I paid for that installation since I'm in the parts only period of my warranty.
Overall, they treated me more than fairly on time and labor billing and worked to convince both me and the manufacturer that I was looking at a warranty issue -- removing any further cost for me. Great service! Much appreciated.
Washing machine water pump had failed/noisey.
They confirmed diagnosis over the phone, and scheduled repair for the next day.
The tech arrived early (called first), had part ready, and completed repair in less than an hour.
Knowlegable, personable, professional, modern.
At time of purchase, vendor was going out of business but cooktop under warranty.
When installed, part was missing.
Called Electrolux service. 3 times they scheduled a repair, and 3 times repair service dd not show.
By this time, we'd had enough of Electrolux service.
We called Electrolux again.
1st CSR argued saying the stove was not under warranty.
2nd CSR flat out lied that she had already scheduled another service repair call.
She did have Greenway contact us.
Josh was the total professional, and managed thru our frustration.
He arranged to have new part delivered.
He even came on a Packer Sunday to make the repair. The stove has worked great since.
Josh got an additional endorsement when we learned that our W/D supplier had contracted with Greenway as their
in-house repair company.
We would absolutely do business with him again-can't say the same about Electrolux.
It went very well. When I called them, they had a serviceman on the beltline and were able to be at my house within an half hour
and had it fixed within 5 minutes. He knew immediately what the problem was and had the part with him.
Licensing
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