FLOORS BY DESIGN LLC

Our experience with the bathroom heated floor insgtalled by Floors By Design was less than satisfactory for the following two reasons: 1. The installers carelessly draped the thermostat metal-shielded lead over a partially plugged in night lightl This burned through the metal shielding in four places, scorched the outlet plate mounting screws, and tripped the power for our bathroom electrical outlets. This condition was left for us to discover. 2. When we found it impossible to program the thermostat to turn on the floor heating in both AM and PM we repeatedly contacted Floors By Design - both at the office and by direct phone call to the installer. While we waited four weeks to get assistance in the programming we were given continuing excuses that Floors By Design was too busy installing new jobs to service existing customers. After considerable experimenting with the thermostat programming we discovered for ourselves that the instructions neglected to mantion that the AM plus PM setting could not be made in the "home" mode. The programming which took us four weeks of experimenting could have been accomplished in a few minutes by Floors By Design personnel. I truly regret that our opinion of Floors By Design is considerably lowered by such abysmal after-the-sale service.