A to Z Tree Service, LLC

Everything was completed and cleaned up very nicely. Great communication and great to work with.

We called in late March to have A to Z come out to provide an estimate for some tree services.  They were able to visit a couple days later.  My wife took time off work to walked him around our yard to explain what we wanted: remove branches on one tree that had grown over our neighbor's shed, trim low branches on two other tree in the back and thin out dead branches in the middle of the front yard tree which had grown too tall for us to do ourselves.  He said that he would fit us into the schedule. 
About 4-5 weeks later, after we called to check back with them, they scheduled a day. The night before they were to come and perform the work, an employee called to follow up because he was having issues reading the notes he took a month ago.  With the tree in the front of the house, he was not sure if he was to trim it or cut it down.  I corrected him but in hindsight, this should have been a red flag that he did not remember any details of what we had walked him through the month earlier and we should have taken additional time off work to be there when the job was performed.  
The main reason for the poor review is because of the job he did on the tree in the front of the house.  It was a nice shaped tree with lower branches just above my head and somewhat taller than my two store house.  Instead of thinning out the branches up high, he cut off all branches 12-15 feet up and a lot on top.  It was quite a shock seeing it for the first time and my wife and I were very disappointed.  He cut off 6 or 7 more large branches than was discussed.  Unfortunately, what's done is done.
The services performed on the other trees was good and what we asked for.  Cleanup was also poor.  We were promised that we would not have any cleanup.  The large branches were still cut and piled up next to the trees and there were many branches on the ground from the trimming.
I would not use them again in the future.

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The original date of work had to be pushed back due to a storm that caused emergency work for Kevin.  He arrived with his crew as agreed upon the following week.  One dead tree was located over an extremely steep cliff, as well as, had a live cedar tree all entwined in the dead branches.  They cut the tree despite the difficulty in terrain, stacked the logs in a big pile, cleaned up the mess and did little damage to the yard.  There were just a couple of spots that indented the yard due to the fall of the cut tree.  They were easy to repair with fill.  Kevin and his crew then went to the other side of the house and took down another towering dead tree.  They also cut up huge logs that had been cut previously and were too heavy too move.  They cut everything in easy to load lengths and put in a pile.  Trimming was done on the other tree then Kevin put a coating on the tree to protect it where the cuts had been made.  Kevin noticed quite a bit of debris from trees on roof, so he blew off the roof when finished trimming. They mulched all the branches so it could be used in landscaping.  

He had another guy come and grind the stumps at a later date.  He did not show as expected, however, when I contacted Kevin he assured me it would be done within two days if weather permitted.  It was done as agreed upon.  Kevin did a great job keeping in touch with me and/or taking my phone calls.  I will definitely utilize his services again if needed.

We hired A to Z to remove a tree in our backyard and to trim another (tree branches were growing into the power lines)
Kevin from A to Z came to give us a quote. He stressed how "professional" he was compared to others. We specifically asked about the stump grinding after reading someone else's complaint at the BBB. He assured us it wouldn't be a problem, despite the fact we had a fenced in yard with no gate. We decided to hire him.
Three weeks later, after several calls, we finally got a date to have the tree removed. That morning, he called and cancelled due to illness. A few days later, he called and rescheduled.
The actual tree removal went well. His team came in and took down the tree. They did have several branches fall on the cable line (which he had said he'd take down during the quote, but they "worked around it"). The cable line now hangs much lower than it used to. We'll end up paying the cable company to raise it.
When they went to leave, I said "Hey, you said you would haul all the wood away." He mad a call and said someone would be by to pick up. When I asked about the stump grinding, he began to backpedal.
"I didn't know you didn't have a gate."
Total lie, as I specifically asked that question during the quote. Then he said we would have to take down a section of our fence. That's not what was quoted. Then he said he could charge me to take down the fence. Again, I said that wasn't what we agreed upon. Finally, he agreed to take down the section of fence himself to get the stump grinder in.
Days later, he left us a voice mail saying it wasn't worth it for him to move the fence and offered us a $25 discount. You cannot get someone to grind a stump for $25.
We called and he finally agreed that if we took down that section of fence, he would get the stump grinded and he would put the fence back up.
A week later, someone showed up, never knocked, went into our yard, ground the stump, and left....leaving the fence down. We finally gave up, spent the hour putting the fence back up (with the help of a great neighbor) and left Kevin a message that we were unsatisfied.
Be aware that no matter what you agree to, this business will do what they please.

Arrived on the date planned. Removed the 3 trees & then trimmed another tree that I requested after they had arrived. Did an exultant job & then cleaned up after they were done. i would recommend them to anyone. 

I had hoped to receive at least a day's notice before they came to trim the trees, but when he called and said they were on their way, it worked out OK so that I could be home by the time they were done.  There were 3 guys working: 1 doing the major cutting from a bucket-truck and the other 2 helping move the limbs and cut them into smaller pieces and clean up.  They worked very quickly and efficiently.  The only problem I had was that their person who was supposed to come and pick up the larger pieces of wood, that would not go thru their chipper, never showed up.  The owner had said the person would be here 'later' so I thought he'd be here in a day or two.  One week after the job, I sent an email to the owner, but received no response.  Two weeks after the job, I called the owner and he said that his employee was supposed to have come the same day of the job to pick up the wood.  He then said that he would have someone at my house today to pick it up....and by the time I got home from work, it was gone.  But no harm was done, so it wasn't really a big deal to me.  So, overall, I was very pleased with their work and would definitely use them again!

We asked for our tree to be cut down on a specific date and that date was honored.  We had a very large tree that came down.  It was done well.  The team was friendly and the work was well done.

They were very professional and explained the process all the way through. Worked quickly and cleaned up their mess; very good service.

very well

I would recommend them to anyone. I had talked to them. They said they will be around and when they finally came it was longer than I expected. They got to me when they got to me. I will use them again in the future.

It was a fantastic experience and they were great. They have come out twice. The last people had left a huge mess in my backyard and these guys took everything away. The owner was quick to respond and just great when he got here.